Identity Theft

Overview/Description
 Identity theft, also known as true-person fraud, costs financial institutions over a billion dollars annually. It is America's fastest growing form of robbery. Social Security numbers and other forms of stolen or counterfeit identification are the robber's weapons of choice. Poor policies and procedures, technology, and complacency have made identity theft easier than ever. This course is designed to help personnel safeguard against this form of theft.

Target Audience
 Front-line financial services staff, security officers and those responsible for establishing loss prevention policies and procedures

Expected Duration
2.5 hours

Lesson Objectives:

Identity Theft Today

  • select the reasons why knowing about identity theft is important.
  • determine if examples of fraud are or are not identity theft.
  • identify the information that an identity thief uses to commit crimes.
  • identify everyday activities that could make one vulnerable to identity theft.
  • differentiate between identity theft methodologies.

    • Identity Theft and You

  • identify reasons why knowing about identity theft is important to customers and the bank.
  • identify identity theft risks for a customer.
  • determine whether or not a customer received the appropriate advice about identity theft risks in a given scenario.
  • identify fraud and theft risks to the bank.
  • identify acceptable forms of identification.

    • Protection from Identity Theft

  • identify reasons why knowing what to do in case of identity theft is important.
  • recommend the correct steps for filing an identity theft complaint.
  • recommend the correct steps to take to resolve credit problems resulting from identity theft.
  • identify steps to take to minimize the risk of identity theft in the future.

    • Course Number: FS0406