Dealing with Robberies

Overview/Description
 Bank robberies are on the rise! Preparing yourself and your organization should this situation arise is crucial. Preserving and protecting customers and their assets is key. Observation skills, customer service skills, and response tactics play a large role before, during and in the aftermath of a robbery. This course is designed to prepare personnel for handling such crisis in the event of a bank robbery.

Target Audience
 All levels of bank personnel

Expected Duration
3.5 hours

Lesson Objectives:

When Robbery Happens

  • identify why knowledge about how robberies occur is important to you.
  • identify the steps to be taken in a robbery.
  • identify ways to make a successful robbery less likely.
  • match myths and truths to their appropriate indicators.
  • recognize what to expect in a robbery.
  • respond appropriately to a robbery.

    • The Psychology of Robbery

  • recognize the value of understanding the psychology of robbery.
  • identify what a robber looks for in your bank.
  • identify the factors that increase the likelihood of a bank robbery.
  • match indicators of passive and active resistance in a robbery situation.
  • identify ways to reduce psychological harm caused by a robbery.

    • Being Prepared

  • recognize the importance of being prepared for a robbery.
  • identify effective observational skills.
  • identify the essential details in a given robbery scenario.
  • determine the correct course of action to take in a robbery situation which involves a weapon.
  • match the security device with its correct use.
  • identify the correct steps when using common security devices from a list.

    • Course Number: FS0407