The Climate for Performance

Overview/Description
 This course will provide the learner with the terminology and concepts of the major motivation theories, performance management technology, and learning approaches that enable improved human performance. The course will overview various methods to help in understanding the factors that encourage and inhibit good performance, and which provide several theoretical foundations to analyze, solve and evaluate these efforts to improve performance. This theoretical context will enable learners to understand the purposes and value of many HR-related activities previously covered in other courses in this series.

Target Audience
 Business professionals with less than two year's experience in human resources. Non-HR business professionals desiring a fast-track introduction to the business human resources function. Professionals newly assigned to a training or development function. Line managers wishing to improve their knowledge and skills in managing subordinates.

Expected Duration
3.0 hours

Lesson Objectives:

Motivation

  • identify the factors associated with an individual's ability to perform, which is based on knowledge and skills, as it relates to the individual's will to perform, which is influenced by goal-directed drives.
  • define common characteristics of Maslow's theory of the Hierarchy of Needs.
  • identify maintenance/hygiene and motivating factors according to the Herzberg theory.
  • discuss the conclusions of the Hawthorne studies.
  • identify organizational characteristics as either belonging to a Theory X or Theory Y classification.

    • Performance Management

  • identify the assumptions underlying the use of performance improvement technology as a motivational tool.
  • identify the salient characteristics of performance management technology.
  • identify the antecedents (stimuli) in a performance situation.
  • identify positive and negative consequences as they apply to desired and undesired behaviors.
  • identify defining characteristics of feedback.
  • evaluate the effectiveness of feedback delivered in a performance situation.

    • Training

  • recognize the benefits of training or education in the workplace.
  • identify the salient characteristics of an effective new hire orientation.
  • identify the components of analysis and planning an organization undertakes when assessing training needs.
  • describe salient characteristics of different on-site training methods.
  • assess examples of effective and ineffective off-site training.
  • identify the benefits/results of applying any of the seven rules of training.

    • Management and Organizational Development

  • describe the changes that affect management or their development needs.
  • identify contributing factors to effective development analysis and planning.
  • identify strategies for on-site development.
  • identify characteristics of various off-site development strategies.
  • identify relevant issues relating to the formal evaluation of development efforts.

    • Course Number: HR0104