Culture and Behavior

Overview/Description
 What are the fastest growing groups of workers entering the U.S. work force? What role does awareness training play? Is there such a thing as bad diversity training? These are just three of the myriad of questions asked by employees at all levels within an organization--but what are the answers? This course is aimed at letting you know what has been found out about diversity training so far. Since diversity programs aren't that old, experts don't have all the answers; but they have learned some of the methods and strategies that don't work. The good news is that they've also learned some of the plans and activities that do work. You'll discover some differing cultural norms that you may not even be aware of in your own organization. You'll also learn what diversity audits are, and why and how they are used. Preliminary strategies for increasing cultural awareness and sensitivity are addressed. Finally, methods for dealing with cultural differences offer additional ideas about what works and what doesn't.

Target Audience
 Employees at any level who desire an understanding of diversity and how to positively implement and maintain valuing diversity programs within the organization.

Expected Duration
3.0 hours

Lesson Objectives:

The Changing American Work Force

  • recognize the benefit of knowing the major diversity influences that affect the U.S. workplace.
  • label myths and facts about the current wave of immigrants to the United States.
  • identify cultural differences common to Hispanic workers.
  • label cultural attributes of Asian workers.
  • identify cultural attributes of workers from the Middle East.

    • Assessing Employee and Corporate Awareness

  • recognize the benefit of using diversity audits before starting a diversity program.
  • identify the reasons for assessing a corporate culture to determine support for work force diversity.
  • use effective practices for performing a diversity audit in a scenario.
  • use strategies to ensure that a multicultural-awareness training session is effective.

    • Implementing Diversity Awareness

  • recognize the benefit of careful planning for awareness and diversity programs.
  • use effective practices to recruit a multicultural work force in a scenario.
  • determine whether a leader is able to effectively ensure the success of diversity implementation in a scenario.
  • identify the effects of inappropriate awareness training.

    • Diversity Dilemma: Culture vs. Workplace Norms

  • recognize the importance of knowing the relationship between cultural dimensions and a person's self-identity.
  • identify the core dimensions of self-image that are influenced by culture.
  • apply strategies for managing cultural differences with an Hispanic employee in a scenario.
  • apply strategies for managing cultural differences with an Asian employee in a scenario.
  • apply strategies for managing cultural differences with a Middle Eastern employee in a scenario.

    • Course Number: HR0142