Managing a Violent Crisis

Overview/Description
 This course addresses what to do--and what not to do--when a violent crisis erupts in your workplace. The crisis may be a threat, or it may be assault and battery, a suicide attempt, or a hostage situation. Whatever the type of incident, this lesson will prepare you to deal with it--without making common mistakes that can just make it worse.

Target Audience
 Top-level Managers, Training Managers, Human Resource Managers, Functional Managers, Supervisors, Team Leaders

Expected Duration
3.5 hours

Lesson Objectives:

Taking Immediate Action

  • recognize the benefits of acting quickly to assess a particular threat and, if possible, resolve the situation.
  • identify effective methods to use in assessing a potential violent incident.
  • identify factors on which to focus when investigating a potential threat or risk.
  • identify the best practices for resolving a situation that has been assessed as a low-level threat.

    • Mobilizing the Crisis Management Team

  • recognize the value of knowing how to mobilize the Crisis Management Team.
  • choose appropriate criteria to consider when deciding whether to mobilize the CMT.
  • match CMT members' roles with their responsibilities during a mobilization.
  • identify effective strategies to manage a violent crisis in the workplace.

    • What Not to Do in a Crisis

  • recognize the benefits of knowing what common mistakes should be avoided when potential violence is identified.
  • identify potential negative outcomes when managers ignore a threat of violence.
  • identify negative outcomes that may occur when a manager becomes angry and acts impulsively.
  • identify negative outcomes when a manager focuses on figuring out causes of the aggressive behavior instead of correcting it.
  • analyze a case study for poor practices that led to a tragic outcome.

    • Recovering from a Crisis

  • recognize the benefits of following recommended practices to help the organization recover after a violent incident occurs.
  • identify appropriate steps to help employees recover after a crisis at work.
  • identify appropriate questions to ask in debriefing the organization's response to the crisis.
  • choose best practices to return the organization to full productivity after a crisis.
  • analyze a case study for good and poor practices regarding recovery following a violent incident.

    • Course Number: HR0346