The Art of Knowledge Management

Overview/Description
 Knowledge management has become a cornerstone for corporate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside. This course provides a framework for growing knowledge in your company. It provides big-picture information about knowledge--where it comes from and how to keep it coming. By understanding how knowledge is created and how knowledge creation is blocked, you'll start to understand the art of knowledge management.

Target Audience
 Executives, managers, supervisors, team leaders, knowledge experts, and other business professionals who want to initiate or support knowledge management within their organization

Expected Duration
3.5 hours

Lesson Objectives:

The New Era of Knowledge Management

  • recognize benefits of implementing a knowledge management process.
  • match the terms "data," "information," and "knowledge" with examples of those terms.
  • identify myths of implementing a knowledge management process.
  • match potential overall strategies to examples of those strategies.

    • Empowering Knowledge Creation

  • recognize benefits of empowering knowledge creation.
  • identify criteria for an effective knowledge vision.
  • identify principles of a supportive context for knowledge creation.
  • apply steps for supporting conversations.

    • Creating Knowledge

  • recognize the value of creating knowledge.
  • identify internal sources of knowledge.
  • match ways of obtaining external knowledge with examples of those ways.
  • analyze a given business scenario to determine if knowledge has been successfully created.

    • Overcoming Barriers to Knowledge Creation

  • recognize benefits of overcoming barriers to knowledge creation.
  • match the two types of barriers to knowledge creation to corresponding examples.
  • identify techniques for overcoming personal barriers to knowledge creation.
  • apply techniques to overcome organizational barriers to knowledge creation in a business setting.

    • Course Number: KNOW0101