Operations Management: Managing and Improving Quality

Operations Management: Managing and Improving Quality

Overview/Description
To define operations management

Target Audience
Managers, prospective managers, and any other employees seeking advanced competency in the area of management

Prerequisites
None

Expected Duration
4:00 Hours

Objectives:

Operations Management: Managing and Improving Quality

To examine the concept of quality

To explore the principles of total quality management

To understand the role of just-in-time systems, reengineering, and the theory of constraints in continuous improvement philosophy

To introduce the concept of statistical process control

Course Number: KPM23SE