Leading from the Front Line Simulation

Overview/Description
 In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a knowledge base. This simulation is based on the SkillSoft series Leading from the Front Line. It has links to the following courses: LEAD0121, LEAD0123, LEAD0124 and LEAD0125.

Target Audience
 Frontliners, middle and upper-level managers, or anyone interested in developing leadership skills.

Expected Duration
0.5 hours

Lesson Objectives:

Leading from the Front Line Simulation

  • Demonstrating the qualities of leadership.
  • Encouraging new ideas.
  • Sharing the decision making power.
  • Empowering and energizing associates.
  • Navigating office politics.
  • Leveraging knowledge and problem solving.
  • Managing knowledge workers in a learning culture.
  • Creating a knowledge base.
  • Fostering methods to increase intellectual capital.

    • Course Number: LEAD0120