A New Manager's Role in The Company's Future

Overview/Description
 Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the quality of the product you produce or the service you provide, or looking at ways in which to improve processes. It could also be about improving working relationships.

Target Audience
 Anyone who is about to be promoted or has just been promoted into a first-time management or supervisory role

Expected Duration
5.5 hours

Lesson Objectives:

Getting More Involved in Strategy

  • recognize the importance of becoming more involved in the company's strategy.
  • identify the elements of successful corporate strategy.
  • distinguish between the elements of a SWOT analysis.
  • apply a SWOT analysis to a given situation.
  • match the four categories of a STEP analysis with related factors affecting a business.
  • determine the comprehensiveness of an analysis of the external business environment according to the STEP model.

    • Making Improvements As a New Manager

  • recognize the benefits of continually seeking ways to improve operations.
  • distinguish between the three Es of performance management.
  • apply the three Es of performance management to identify and address areas needing improvement.
  • distinguish between different strategies a new manager may use to manage conflict.
  • apply an appropriate method of conflict resolution, in a given situation.
  • distinguish between various stages in the control loop.
  • apply the stages of the control loop to establish and maintain momentum, in a described situation.

    • The Challenge of Management

  • recognize the benefits of identifying ways to meet company, staff, and customer needs.
  • apply the approaches new managers can use to help meet organizational objectives in a given scenario.
  • match actions a new manager could take with methods for meeting customer needs.
  • differentiate between causes of high and low levels of empowerment and commitment in employees.
  • use techniques to improve the commitment of employees, in a described situation.

    • Course Number: MGMT0004