Communication Skills and Positive Attitude

Overview/Description
 This course helps a first time manager in increasing managerial effectiveness by improving communication skills and by developing a positive attitude in self and in the team.

Target Audience
 Any professional who is about to be or wants to be promoted to a managerial position, has recently become a manager, or is responsible for supervising the work done by others.

Expected Duration
3.0 hours

Lesson Objectives:

Five Methods of Effective Communication

  • describe the importance of cultivating effective communication skills.
  • interpret the messages conveyed by inanimate objects.
  • identify the guidelines for effective written communication.
  • interpret the effects of nonverbal signals in communication.
  • identify the effects of open-ended questions.
  • identify techniques for effective listening.

    • The Power of a Positive Attitude

  • describe the importance of developing a positive attitude.
  • identify the ways to maintain a positive attitude.
  • identify the actions that can create a positive team environment.

    • Course Number: MGMT0103