Responding to Business Crises

Overview/Description
 Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection, reaction, and management. How well your company deals with each phase will determine whether the crisis is handled or grows out-of-control.

Target Audience
 Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization

Expected Duration
3.0 hours

Lesson Objectives:

Detecting Business Crises

  • recognize the benefits of detecting business crises.
  • identify examples of each of the steps in detecting business crisis signals.
  • recommend what to do to ensure that business crisis signals are being effectively handled in a given scenario.

    • Reacting to Business Crises

  • recognize the benefits of effectively reacting to business crises.
  • match the questions to ask to determine the initial state of a business crisis with the corresponding examples.
  • ask snapshot questions to determine the initial state of a business crisis in a given scenario.
  • match the steps for clarifying a crisis with examples.
  • apply the steps of clarifying a crisis in a given scenario.

    • Managing Business Crises

  • recognize the value of effectively managing business crises.
  • match steps for putting a crisis management team into action with the corresponding examples.
  • apply the steps for putting a crisis management team into action in a given scenario.
  • identify examples of the steps in the crisis management process.
  • apply the steps in the crisis management process in a given scenario.

    • Course Number: MGMT0172