Coaching Changes Managerial Malpractices

Overview/Description
 Your boss has just held you accountable for the third quarter's drop in profits for your department. She has added three new projects to an overwhelming schedule. The computer network has been down more often than up for the last week. Why should you expend the time and energy to think about coaching your employees? Aren't they supposed to know how to do their jobs? If you want to increase productivity, enhance morale, and generate a team of high performers who do their jobs even better, stop managing and start coaching. When coaching becomes a natural part of your management style, you will begin reaping the maximum benefit to your department. This course will give you reasons, techniques, and strategies to make this possible. You'll discover why coaching benefits both you and the organization. You'll see how coaching generates the high-performing employees who will make your department, division, or company thrive and grow. You'll discover the competitive edge you gain by becoming a consummate coach. The people who make up the company work force are the key to maintaining a competitive edge in today's rapidly changing marketplace. They cannot be bullied, coerced, or forced to perform at maximum level. They need--and demand--personal buy-in. Content employees produce better products and better service. Coaching is a critical key in changing today's workplace into an arena of high-performing achievers who make the crucial difference on the bottom line. This course is designed for anyone who wants to change mediocre performance to glittering success in the Profit and Loss Statement.

Target Audience
 Anyone who has direct reports--from a team leader to the CEO.

Expected Duration
2.5 hours

Lesson Objectives:

Coaching Goals

  • recognize the value of coaching.
  • identify reasons why coaching increases employee productivity.
  • identify ways coaching increases employee satisfaction.
  • identify ways coaching generates high employee performance and creates more positive working relationships.

    • Coaching Techniques

  • recognize the value of listening, giving feedback, and coaching attitudes.
  • identify desirable listening behaviors that generate positive results.
  • identify reasons why feedback is critical to good coaching.
  • identify personal attitudes that affect coaching.

    • Coaching Strategies

  • recognize the importance of having specific strategies for coaching.
  • identify characteristics of an effective coaching work environment.
  • identify ways to foster employee commitment.
  • identify specific strategies that facilitate good coaching.

    • Coaching at Work

  • recognize the value of a coaching style of management.
  • identify principles of a coaching mindset.
  • identify skills that enable a manager to become a good coach.
  • identify core qualities of effective coaching conversations.

    • Course Number: MGMT0241