Manager's Performance Guide - Coaching Skills

Overview/Description
 There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Increasingly, managers are being asked to show how their training efforts add value to the organization, and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades, numerous models of training evaluation have been proposed. Donald Kirkpatrick created the one that's been most widely used, and most other models indirectly or directly build on Kirkpatrick's model. This course is designed to help you perform Level 3 evaluations, which focus on evaluating behavioral change.

Target Audience
 From the CEO to the team leader--anyone who works with direct reports

Expected Duration
1.5 hours

Lesson Objectives:

Defining Level 3 Evaluations

  • recognize the benefits of using Donald Kirkpatrick's model to evaluate training programs at Level 3 to determine behavioral change.
  • select the statements that explain Donald Kirkpatrick's levels of evaluation.
  • identify the conditions under which behavioral change will occur.
  • select the statements that identify the challenges of Level 3 evaluations.
  • identify the guidelines for implementing Level 3 evaluations.

    • Evaluating Coaching at Level 3

  • recognize the benefits of evaluating coaching skills and behaviors at Level 3.
  • identify the pretraining assessments that can be used to determine current coaching skills and behaviors.
  • identify different application environments that affect coaching initiative implementation.
  • select the post-training assessments that measure changes in coaching behavior.

    • Course Number: MGMT0246