Reviewing Performance

Overview/Description
 Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always passive recipients of their manager's assessments, so this course prepares managers for the more difficult reactions they will encounter. All this will make the appraisal meeting a practical and successful event. But to make it purposeful, a manager must develop better performance in her employees. This means both creating the best performance opportunities and identifying the steps a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in development. This course rejects the view held by many managers and employees that appraisal meetings are a bureaucratic and pointless activity. Instead, appraisal meetings can be designed to be both productive and practical.

Target Audience
 Supervisors, managers, and human resource managers with responsibility for conducting performance appraisals

Expected Duration
4.0 hours

Lesson Objectives:

The Performance Appraisal Discussion

  • recognize the benefits of conducting effective performance appraisal discussions.
  • match the characteristics of an effective performance appraisal discussion with examples.
  • match the stages of planning for appraisal discussions with the appropriate methods.
  • in a given appraisal discussion, match the activities that a manager undertakes with associated stages.
  • conduct an effective performance appraisal discussion in a given scenario.

    • Managing Difficult Appraisals

  • recognize the benefits of effectively managing difficult appraisals.
  • identify the criteria for a disciplinary response in a given situation.
  • administer a disciplinary response to a consistently poor performer in a given scenario.
  • match the different types of difficult appraisees with examples of responses.
  • in given situations, identify characteristics of the principles of managing the emotional appraisee.
  • use techniques to effectively manage the emotional appraisee in a given scenario.

    • Developing Better Performance

  • recognize the benefits of supporting employees to improve performance.
  • identify characteristics of challenging development projects from examples.
  • create the best performance opportunities in a given situation.
  • identify the characteristics of effective coaching and motivational techniques.
  • develop employees in a given scenario.
  • apply designated rules to maximize the effectiveness of training programs.

    • Course Number: MGMT0342