Microsoft Outlook 2002 Core: Creating and Managing Messages and Contacts

Overview/Description
This course, Microsoft Outlook 2002 Core: Creating and Managing Messages and Contacts, is an interactive introduction to communicating with Outlook 2002 using e-mail and address book functions. The learner will gain the skills to open and respond to email; manage and customize files and folders containing e-mail messages; and track contact information. The course is designed to prepare users for the Outlook 2002 MOUS certification exam.

Target Audience
This course is designed for Microsoft Outlook 2002 beginners or those new to Microsoft Outlook 2002. No prior experience is required; however, some experience using a keyboard and mouse and familiarity with the Internet is helpful.

Expected Duration
This course, including the practice exercises, will take up to 4 hours to complete.

Objectives:

Starting Outlook and Creating E-mail Messages

  • Start Outlook
  • Explore the Internet and e-mail
  • Navigate in the Outlook window
  • Use the Outlook Bar to access specific Outlook functions
  • Use the Folder List to view Outlook folders
  • Close Outlook
  • Print messages
  • Create a message
  • Address and send a message
  • Attach a file to a message
  • Check for e-mail messages
  • View messages
  • Open message attachments
  • Save message attachments
  • Reply to messages
  • Forward messages
  • Format messages as plain text
  • Format messages as HTML
  • Format text in messages
  • Use stationery to enhance the appearance of messages
  • Add a signature to an e-mail message

    • Managing and Customizing E-mail

  • Find messages
  • Sort messages
  • Delete messages
  • Recall messages
  • Archive messages
  • Creating folders
  • Move messages between folders
  • Save messages as text files
  • Save messages as HTML files
  • Specify message options
  • Modify delivery options
  • Set view options
  • Filter a view
  • Organize messages with categories
  • Color-code message headers
  • Filter junk e-mail

    • Using Contacts

  • View contacts
  • Create a new contact
  • Edit a contact
  • Enter multiple contacts for one company
  • Send a message from the Contacts folder
  • Track a contact's activity
  • Access Contacts views
  • Use categories to organize contacts
  • Modify the Outlook Master Category list
  • Sort contacts
  • Send contact information via e-mail
  • Create a letter for a contact using the Letter Wizard


    • Course Number: MOFF0234