Overview of Business Process Management

Overview/Description
 In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in the market? The answer is a Six SigmaŽ approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola.

Target Audience
 Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; and organizations implementing a Six Sigma project

Expected Duration
2.5 hours

Lesson Objectives:

Fundamentals of Processes

  • recognize the benefits associated with using Six Sigma as a process management tool.
  • match the two types of inputs with examples.
  • match types of functions to examples.
  • determine whether examples of variables are Key Process Output Variables (KPOV) or Critical to Quality (CTQ).
  • determine which elements of a manufacturing process have been correctly identified in a given scenario.
  • identify the missing role from a fictitious Six Sigma project.
  • classify processes according to their types.

    • The Elements of Process Management

  • recognize the benefits associated with linking business processes to customer needs.
  • select the best course of action to successfully align business processes with customer needs in a given scenario.
  • determine which organizational needs for attaining strategic improvement have been fulfilled effectively in a given example.
  • determine which metrics have the appropriate characteristics for use on a Six Sigma project.

    • Course Number: OPER0165