Project Quality Assurance

Overview/Description
 Customers demand quality; it's that simple. Survival in today's market depends on a company's ability to meet the needs and expectations of its customers. To do this, a company must have a vision that is supported by quality goals and objectives. Planning, developing, comparing, measuring, and improving for quality are vital ingredients for producing products and services that customers want. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK ® Guide), published by the Project Management Institute (PMI ®). This course will take you through the quality assurance processes that will improve your company's competitive position.

Target Audience
 This series is targeted specifically for project managers, project team members, functional managers with employees assigned to project teams, project stakeholders, any team manager or member interested in project management, executives committed to their organization's growth, managers required to take on new challenges, and top managers with vision.

Expected Duration
2.5 hours

Lesson Objectives:

Quality Assurance Inputs

  • identify the benefits of using quality assurance inputs for project management.
  • determine which items will compose an operational definition.
  • identify the characteristics of a quality management plan.
  • sequence the steps for creating a quality management plan.
  • match the type of quality measurement result to the appropriate definition.

    • Tools and Techniques for Quality Assurance

  • recognize the importance of applying quality assurance tools and techniques to projects.
  • identify the steps required to complete the benchmarking process.
  • implement the steps for creating a cause-and-effect diagram.
  • implement the steps for creating a process flowchart.
  • assess a hypothetical situation using benefit/cost analysis.
  • identify the characteristics that define the design of experiments concept.
  • make recommendations for performing a quality audit.

    • Output to Quality Assurance

  • recognize the value of using quality assurance outputs for project management.
  • match the quality improvement theory description to its contributor.
  • identify the characteristics that define overall change control for quality improvement.

    • Course Number: PROJ0262