Computer Telephony Integration I

Overview/Description
To provide the student with an understanding of computer telephony integration

Target Audience
Managerial and operational staff

Prerequisites
A general knowledge of voice and data networking and completion of the courses Telecommunications Essentials and Telecommunications Techniques

Expected Duration
3 hours

Objectives:

Computer Telephony Integration I

  • To describe computer telephony (CT), CT applications, and the benefits of computer telephony integration
  • To describe the telephone network, telephony signaling, and automated routing
  • To describe the various technologies that enable computer telephony (CT) and computer-telephone integration (CTI)


    • Course Number: TCOM04E