Computer Telephony Integration II

Overview/Description
To give an overview of computer telephony integration techniques, models, and architecture

Target Audience
Managerial and operational staff

Prerequisites
A general knowledge of voice and data networking and completion of the courses Telecommunications Essentials, Telecommunications Techniques, and Computer Telephony Integration I

Expected Duration
3 hours

Objectives:

Computer Telephony Integration II

  • To describe some computer telephony paradigms
  • To describe NetWare, Windows, and Java telephony APIs
  • To outline the concept and technology behind UnPBX computer telephony systems and describe CT architecture


    • Course Number: TCOM12E