Troubleshooting for Project Teams

Overview/Description
 Every project team will eventually run into problems. Most of these issues can be taken care of in the inception stages of a project team. With careful planning and foresight, the team can work together to establish ground rules, to develop and grow together, and to create a truly synergistic project team. This course deals with methods to head off problems before they develop. Teams change and go through stages of development, just as people do. Knowing what to expect will help you through the team's maturation processes. As the team matures, it sometimes falls victim to certain predictable pitfalls, but teams can develop cohesiveness to diminish problems. Interpersonal conflicts can create problems on a team. A little understanding and empathy can enhance the team's effectiveness and smooth tensions. In this course, you'll examine ways that teams can work together to resolve conflict. But when there are problems on the team, you'll have to know how to talk to the difficult team member in a constructive manner. In Troubleshooting for Project Teams, you'll develop the skills to deal with difficult situations, and also to head them off in the first place.

Target Audience
 Project team members, project team leaders, team members, team leaders, junior executives, staff members

Expected Duration
3 hours

Lesson Objectives:

Surviving the Stages of Team Development

  • recognize the importance of understanding team stages.
  • choose the tips for building a team in the pre-team stage of development.
  • choose the tips for establishing the new team stage in team development.
  • choose the tips for maximizing the performing stage of team development.

    • Front-end Problem-solving

  • recognize the importance of heading off potential problems on a team.
  • select the tips for clarifying expectations of team members.
  • choose the strategies for clarifying roles on a team.
  • identify the ways to inspire trust among team members.

    • Working with Different Personalities

  • recognize the benefits of enhancing skills when dealing with personalities.
  • select the strategies for resolving team conflicts.
  • choose the methods for talking with a problem team member in a constructive manner.
  • identify the skills for mediating conflicts between team members.

    • Avoiding the Pitfalls

  • recognize the benefits of avoiding pitfalls on a project team.
  • choose the methods for solving common problems faced by teams.
  • match the communication strategies to their appropriate applications to avoid information overload.
  • identify the strategies for clarifying the purpose of a project team.

    • Course Number: TEAM0134