Making Teams Work Simulation

Overview/Description
 In this simulation, you will be faced with the many challenges encountered when managing a team through conflict. You will assume the role of Field Team Leader, overseeing three technicians as they attempt to complete their assigned tasks despite grave personal and professional issues. This simulation is based on the SkillSoft Series "Making Teams Work" and has links to the following courses: TEAM0211, TEAM0212, TEAM0214, TEAM0215.

Target Audience
 Management and supervisory staff

Expected Duration
0.5 hours

Lesson Objectives:

Making Teams Work Simulation

  • analyzing sources of conflict.
  • halting the negative agreement.
  • coping with conflict roadblocks.
  • recognizing conflict triggers.
  • moving from "I" to "we."
  • demonstrating leadership skills.
  • fostering collaboration over competition.
  • listening proactively.
  • defusing conflict through feedback.
  • communicating sensitivity to resolve conflict.
  • exploring conflict solutions.
  • establishing a conflict-resolution process.

    • Course Number: TEAM0210