ITIL: Configuration and Release Management

Overview/Description
 Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration management and release management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam.

Target Audience
 Course is designed for IT managers and support personnel who seek to improve and streamline processes used to support the deployment of information technology within a business organization and also for individuals preparing for the IT Service Management Foundation Certificate exam

Expected Duration
3.0

Lesson Objectives:

Configuration Management

  • identify the benefits of understanding configuration management.
  • identify statements that describe how configuration management differs from asset management.
  • choose configuration items that are defined as part of the configuration management database.
  • identify examples of the attributes of a configuration item.
  • identify the activities of a configuration management process.
  • distinguish between examples of factors that determine the scope and depth of information included in a configuration management database.
  • identify examples of events that trigger the control activity of a configuration management process.
  • identify stages in a typical configuration item life cycle.
  • identify the roles performed by a typical configuration manager.
  • identify examples of factors that contribute to the success of a configuration management process.
  • identify the types of management reports produced by a typical configuration management process.
  • identify the common problems and costs associated with implementing configuration management.

    • Release Management

  • identify the benefits of understanding how a release management process operates.
  • distinguish among different levels of releases.
  • match the types of releases with examples.
  • identify the attributes of a definitive software library.
  • identify attributes of a definitive hardware store.
  • identify elements of a release plan.
  • identify elements of a build and test plan in the release management process.
  • identify examples of elements of a backout plan.
  • identify examples of the outputs of the installation of a release.
  • identify the roles performed by a typical release manager.
  • identify key performance indicators that measure the success of a release management process.
  • identify types of management reports produced by a typical release management process.
  • identify the common problems and costs associated with release management.


    • Course Number: CUST0182