ITIL: Financial and Security Management

Overview/Description
 IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam.

Target Audience
 Designed for IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of IT within a business organization and also targeted to individuals preparing for the IT Service Management Foundation Certificate exam

Expected Duration
2.0

Lesson Objectives:

Financial Management

  • identify the value of understanding the operations of financial management.
  • select the one example that illustrates the implementation of all three processes of financial management.
  • match the cost types to corresponding examples of cost elements.
  • match examples of cost elements to the corresponding classifications.
  • match the charging systems to corresponding examples.
  • identify the pricing methods.
  • match the financial processes to the corresponding financial management responsibilities.
  • match each IT service management process with the description of how it interacts with financial management for IT services.
  • identify the common problems and costs associated with financial management for IT services.

    • Security Management

  • identify the value of understanding the operations of security management.
  • identify the objectives of security management.
  • match the IT service management processes to descriptions of how they interact with security management.
  • identify examples of common problems and costs associated with security management.


    • Course Number: CUST0186