About 360-Degree Performance Feedback

Overview/Description
 Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you will be able to soundly decide if 360-degree performance feedback is right for your organization. As well, you will be aware of issues and potential barriers to 360-degree feedback, and feel equipped to meet these challenges head-on.

Target Audience
 Executives and Human Resource Development staff within companies of adequate size to ensure reviewer anonymity. These courses would also be helpful to managers, supervisors, and employees who will be evaluated or asked to provide feedback.

Expected Duration
2.5

Lesson Objectives:

Essentials for 360-Degree Feedback

  • identify the benefits of knowing the essentials for implementing a 360-degree performance feedback process.
  • identify ways in which 360-degree performance feedback differs from traditional forms of performance feedback.
  • distinguish good reasons from poor ones for using 360-degree feedback.
  • identify examples of corporate culture behaviors that are conducive to the use of 360-degree feedback.
  • choose the appropriate information-gathering method to assess corporate culture for the use of 360-degree feedback, given a scenario.
  • identify examples of questions that should be asked about the type of 360-degree feedback survey tool to be used, in a given scenario.
  • identify, from an example, the essential elements of Phases I and II of implementing a 360-degree feedback process.

    • Ensure Support for 360-Degree Feedback

  • recognize the benefits of identifying and overcoming resistance to a 360-degree feedback process.
  • identify common forms of individual resistance from feedback participants to the implementation of 360-degree feedback, given sample statements.
  • identify the appropriate method to use in identifying individual resistance to the implementation of a given 360-degree feedback process.
  • identify characteristics of educational strategies for helping participants to overcome their resistance to the implementation of 360-degree feedback.
  • identify the appropriate educational strategy to help participants overcome their resistance to 360-degree feedback implementation, given a scenario.
  • determine an appropriate process of involving individuals in the implementation of 360-degree feedback to help them overcome their resistance to participating, given a scenario.
  • identify examples of open-ended questions.
  • apply a "features, applications, benefits" technique to overcome individual resistance to the implementation of a given 360-degree feedback process.


    • Course Number: MGMT0151