Employee and Labor Relations Strategies

Overview/Description
HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.

Target Audience


Human resources managers; leaders and professionals who are preparing for the Human Resource Certification Institute's (HRCI) Senior Professional in Human Resources (SPHR) certification examination; compensation and benefits analysts; staffing managers; recruitment consultants

Expected Duration


4.5 hours

Objectives :

Lesson Overview

  • identify the benefits to the organization when it implements employee involvement strategies

    • Characteristics of Employee Involvement

  • recognize the characteristics of employee involvement strategies in a high-involvement organization

    • Effective Communications

  • recognize the elements of a communication strategy that are conducive to employee involvement in a given scenario

    • The Job Redesign Process

  • recognize the benefits of each job redesign strategy
  • sequence examples of the steps in the job redesign process

    • Work-Life Balance Strategies

  • recognize work-life balance strategies for employees in a given scenario
  • recognize examples of work-life balance strategies

    • Lesson Overview

  • identify the benefits of having positive employee relations

    • Assessing Employee Relations

  • recognize considerations for selecting a survey method to assess employee attitudes in a given scenario

    • Organizational Feedback

  • give appropriate feedback to employees in a given scenario

    • Lesson Overview

  • identify the benefits of implementing a progressive disciplinary process

    • Disciplinary Action

  • sequence the steps involved in a progressive disciplinary process that applies the best practices

    • Disciplinary Termination

  • recognize the steps of an employee termination process in a given scenario

    • Mediation and Arbitration

  • distinguish between examples of alternative methods of dispute resolution
  • recognize examples of the stages of mediation and arbitration


    • Course Number: hr_01_a06_bs_enus