Managing the HR Process

Overview/Description
As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.

Target Audience


Human Resource Managers, Leaders and Professionals who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources certification examination. Compensation and Benefits Analysts, Staffing Managers and Recruitment Consultants will also have interest in this certification path.

Expected Duration


2.0 hours

Objectives :

Lesson Overview

  • recognize the benefits of being able to offer strategic direction and guidance in an organization

    • Organizational Diagnosis

  • match HR activities to the steps in an organizational diagnosis

    • A Strategic HR Planning Model

  • recognize the rationale behind strategic HR planning
  • identify the key elements in a strategic HR planning process and examples of the types of activities involved in each stage of the process

    • Lesson Overview

  • identify the benefits of HR audits
  • recognize appropriate HR measurement options in a given scenario

    • The Balanced Scorecard

  • identify guidelines for creating and implementing a balanced scorecard
  • identify the benefits that accrue to the organization and HR department by designing and using a balanced scorecard

    • HR and Knowledge Management

  • recognize examples of knowledge management making a strategic contribution to HR
  • differentiate between knowledge types
  • recognize how knowledge management is strategically applied by HR

    • Human Resources Information Systems

  • recognize how to select and implement a Human Resources Information System to derive strategic benefits in a given scenario
  • identify the strategic benefits of a Human Resources Information System


    • Course Number: hr_01_a08_bs_enus