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Q. What browser versions are required for playing courses? A. SkillPort web browser requirements:
Recommended Browser Settings
Q. How do I know if my web browser is configured correctly? A. You can use SkillSoft's Browser Capabilities Check to insure that your computer and web browser are configured correclty to enable you to access the SkillSoft platform and e-Learning content. You can access this at: http://browser.skillport.com/bh/default.asp A. the most common cause of this symptom is an outdated Java Virtual Machine (JVM). The JVM that ships with Internet Explorer has problems that sometimes impact the execution of our Java Applet. The solution is to update the JVM. This update is available from the Microsoft web site at http://www.microsoft.com/java. Q. What does the Download option do? A. The download option gives you the ability to download content to your local machine so courses may be taken when disconnected from the network. This is accomplished by installing the SkillSoft Course Manager and Player. This option may be enabled or disabled on your e-Learning site. Q. Do I need to install the Download option to play a SkillSoft courses? A. No. SkillSoft courseware is designed to be played online through your web browser, and does not require that any software be installed to actually play a course. Your office high speed internet connection will provide good performance. In addition, your organization may discourage installation on your office computer Q. If I do use the Download option, how do I upload my results to the Learning Management System (LMS)? A. Use your browser to connect and login to the Learning Management System (LMS). You should see a dialog box indicating that synchronization is taking place. Your results should be automatically synchronized within a few seconds. Q. Does the SkillSoft courseware support proxies and firewalls? A. Yes. In general, if you can view the SkillSoft web site http://www.skillsoft.com/, then you can play a course from the Extranet server. The only exception to this is if the firewall or proxy server at your site is filtering Java Applets or compiled code. In this case the SkillSoft course Player will not be able to load properly. Check with your Network Administrator to see if this applies to you. If using the Download options, the SkillSoft Course Manager will need to be configured to properly identify the proxy server. Q. When attempting to Play a course, it is taking an unusually long time for the course to start. A. Do you use McAfee VirusScan version 4.x or higher, and do you use VShield with Download Scan set to Scan All Files? This has been found to slow the download of the Java Applet when starting the course. You can set VShield Download Scan to Scan Program Files only instead of All Files. Q. Should I have other applications open when running the courses? A. Occasionally, having other applications open on the desktop can affect course performance. We recommend closing all non-essential applications when playing courses. Q. How do I search for information on a certain topic? A. Use SkillPort Search and Learn located at the top of the SkillPort page
Q. Who do I contact for Technical Support? A. SkillSoft Technical Support can be reached at 1-866 SKIL-HELP (866-754-5435), or by clicking here: Contact Technical Support.
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A. Yes. You can turn the audio off at any time by clicking the turn off audio button located in the bottom navigation bar. You can turn it back on by clicking the same button. Q. Can I play two courses simultaneously? A. No. You can only play one course at a time. Q. How do I bookmark my place? A. Using the Exit button to close the SkillSoft course player "bookmarks" your place in the course.
A. Each SkillSoft Business Skills course typically has several job aids associated with it. Job Aids can be used whenever you need support on a new skill - while taking a course…or many months later when you need a quick refresher. They are handy highlights of a course, you can print out and refer back to in the workplace. A. Most SkillSoft Business Skills courses have numerous SkillBriefs associated with the course. They provide a summary of the key points covered in the related course. SkillBriefs a great resource of "just in time" learning, either on their own, or as a refresher of the course objectives. Q. When do I know when I have completed a course? A. The completion requirements for your courses are determined by your Training Administrator. In SkillPort, you can view the completion requirements set for your organization on the My Report page. A typical completion requirement might look like: Courses are counted as completed if the overall high score is 80% or greater and if all assessments have been attempted. Note…the overall high score is found under the column titled ‘Mastery Results’ ‘High’ on the ‘Learner Records Progress Report’. Q. I have been in and out of a course multiple times, how do I know what lessons I've completed? A. The Course Menu lists all your lessons. The Status icons to the right of the lesson indicate their status. The icon is next to any lesson you have paged through. Lessons that are not yet started are indicated by the icon. Lessons that have been started, but not completely paged through are indicated by the icon. The test scores for each lesson are available to the right of the Status icon. Q. How do I get a SkillSim marked as complete? A. You must enter the SkillSim through "SCORE" mode in order to have the Sim marked as complete. Once in this mode, you must move through the entire SkillSim without a catastrophic failure. Entering through "EXPLORE" mode will result in no score. Your score is determined using the examples below:
The SkillSim counts the number of objectives in Score mode that the user answers correctly vs. the number of objectives that the user was presented with and assigns a percentage. (For example: If you answer 'Appropriate' rather than 'Inappropriate' or 'Fair' 67% of the time, then your score for the SkillSim is 67%). If you are accessing the SkillSim through SkillPort, your scores will be compared with the Completion Criteria set by your organization to determine if the SkillSim can be marked as "complete". Q. Do I get credit for multiple part test questions if I don't answer all the questions correctly? A. In multiple part test questions, you will receive partial credit for those questions you answered correctly. The score is calculated by the number of correct answers divided by the total number of choices.
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Q. What browser versions are required for playing Classic IT courses? A. SkillSoft courseware uses Java Applets to play courses. The learner workstation must have a web browser that fits the following requirements:
With Internet Explorer, you must have Microsoft Java Virtual Machine (JVM) 5.00.3165 or greater installed. A. The most common cause of this symptom is the use of an unsupported Java client (Sun JRE or early versions of Microsoft Java Virtual Machine (JVM). At this time, the SkillSoft IT Classic content does not fully support Sun JRE. The solution is to remove the JRE and use the Microsoft JVM. This update is available from the Microsoft web site at http://www.microsoft.com/java. The IT Classic content only supports Sun JRE version 1.3.0C. SkillSoft will be updating the IT Classic content player in the first half of 2003 to support current Sun JRE versions. A. This is expected behavior. The SkillSoft IT Classic courseware uses a digitally signed applet authenticated through Verisign. This enables the courseware to perform specific functions using student desktop controls, allows for a more graphically intense learner experience, and performs important network operations to enable tracking in fragmented network environments. The student should select the checkbox “Always trust content from SmartForce Ireland.” Q. Does the IT Classic courseware support proxies and firewalls? A. Yes. The course play and record tracking only uses the HTTP protocol for communication. Exceptions to this include your organization’s firewall or proxy server filtering Java Applets or compiled code. In this case the IT Classic course player will not be able to load properly. Check with your Network Administrator to see if this applies to you. A. The Java applet that acts as the IT Classic player is a little under 1MB. Although SkillSoft supports students on dial-up modems, launch times may vary. The estimated download times for the Java applet are shown in the table below:
Also, do you use McAfee VirusScan version 4.x or higher, and do you use VShield with Download Scan set to Scan All Files? This has been found to slow the download of the Java Applet when starting the course. You can set VShield Download Scan to Scan Program Files only instead of All Files. A. Yes. You can turn the audio off at any time by clicking the Audio button located on the bottom course navigation bar. This will bring up the Audio Options box. You can turn it back on my clicking the same button. Furthermore, the IT Classic courseware may be available in audio and non-audio formats. Please check with your Training Administrator as to what format is available to you.. Q. When attempting to Play a course, it is taking an unusually long time for the course to start. A. Do you use McAfee VirusScan version 4.x or higher, and do you use VShield with Download Scan set to Scan All Files? This has been found to slow the download of the Java Applet when starting the course. You can set VShield Download Scan to Scan Program Files only instead of All Files. Q. When I launch the IT Classic courseware, I receive a SmartForce Audio error box. A. If your organization has chosen to deploy the IT Classic content that supports audio, the student workstation should have the Real G2 Player installed. If you are unable to install this player, the student can select OK to the SmartForce Audio box and continue with the audio disabled. Q. Should I have other applications open when running the courses? A. Occasionally, having other applications open on the desktop can affect course performance. We recommend closing all non-essential applications when playing courses. A. The content will log common errors and communications to the LMS in the browser’s Java console. If the browser has Java console logging enabled, in Internet Explorer’s menu bar, select View – Java Console. You may have to turn Java logging on. To do so, from Internet Explorer’s menu bar, select Tools – Internet Options. Click on the Advanced Tab and scroll down to the Microsoft VM section in the Settings. Select all 3 checkboxes Q. Can I play two courses simultaneously? A. No. You can only play one course at a time. |