SkillSoft - US English Business Skills Course Catalog

NOTE: Click on a Solution Area link below to go to that Solution Area.

Business Strategy and Operations	Finance, Human Resources and Administration	Management and Leadership	Professional Effectiveness
Project Effectiveness	Sales and Customer Facing Skills	Element k Business	New Releases

Solution Area	Curriculum	Series or Learning Path	Course Title	Course #	Estimated Duration (in hours)	NASBA Credit	PMI PDU

NOTE: Click on a course number for a complete course description.
BUSINESS STRATEGY and OPERATIONS
	Operations Curriculum
		Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment
			Lean and Six Sigma	oper_11_a01_bs_enus	2.00
			Six Sigma Projects and the Black Belt Role	oper_11_a02_bs_enus	2.00
			Six Sigma Leadership and Change Management	oper_11_a03_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment	oper_11_a01_fe_enus	1.20
		Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures
			Critical Requirements and Benchmarking for Six Sigma	oper_12_a01_bs_enus	2.00
			Business Performance and Financial Measures in Six Sigma	oper_12_a02_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures	oper_12_a01_fe_enus	0.80
		Six Sigma Black Belt (2007 BOK): Team Management
			Forming Project Teams for Six Sigma	oper_13_a01_bs_enus	2.00
			Motivation and Communication in Six Sigma Teams	oper_13_a02_bs_enus	2.00
			Managing Six Sigma Team Performance	oper_13_a03_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Team Management	oper_13_a01_fe_enus	1.20
		Six Sigma Black Belt (2007 BOK): Define
			Using Voice of the Customer in Six Sigma	oper_14_a01_bs_enus	2.00
			Developing Project Charters and Tracking Six Sigma Projects	oper_14_a02_bs_enus	1.50
			Final Exam: Six Sigma Black Belt (2007 BOK): Define	oper_14_a01_fe_enus	0.70
		Six Sigma Black Belt (2007 BOK): Measure
			Process Characteristics for Six Sigma	oper_15_a01_bs_enus	2.00
			Data Collection and Measurement in Six Sigma	oper_15_a02_bs_enus	2.00
			Six Sigma Measurement Systems	oper_15_a03_bs_enus	2.00
			Basic Statistics and Graphical Methods for Six Sigma	oper_15_a04_bs_enus	2.00
			Probability for Six Sigma	oper_15_a05_bs_enus	2.00
			Process Capability for Six Sigma	oper_15_a06_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Measure	oper_15_a01_fe_enus	2.40
		Six Sigma Black Belt (2007 BOK): Analyze
			Correlation and Regression Analysis in Six Sigma	oper_16_a01_bs_enus	1.50
			Multivariate Analysis and Attribute Data Analysis in Six Sigma	oper_16_a02_bs_enus	2.00
			Hypothesis Testing Concepts and Tests for Means in Six Sigma	oper_16_a03_bs_enus	2.00
			Tests for Variances and Proportions, ANOVA, and Chi-square Tests in Six Sigma	oper_16_a04_bs_enus	2.00
			Nonparametric Tests in Six Sigma Analysis	oper_16_a05_bs_enus	2.00
			Nonstatistical Analysis Methods in Six Sigma	oper_16_a06_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Analyze	oper_16_a01_fe_enus	2.30
		Six Sigma Black Belt (2007 BOK): Improve
			Designing and Planning Experiments in Six Sigma	oper_17_a01_bs_enus	2.00
			Conducting Experiments and Analyzing Results in Six Sigma	oper_17_a02_bs_enus	2.00
			Improvement Methods and Implementation Issues in Six Sigma	oper_17_a03_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Improve	oper_17_a01_fe_enus	1.20
		Six Sigma Black Belt (2007 BOK): Control
			Statistical Process Control (SPC) in Six Sigma	oper_18_a01_bs_enus	2.00
			Nonstatistical Control Tools and Maintaining Controls in Six Sigma	oper_18_a02_bs_enus	2.00
			Sustaining Improvements and Gains from Six Sigma Projects	oper_18_a03_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Control	oper_18_a01_fe_enus	1.20
		Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies
			Common Design for Six Sigma Methodologies, Design for X, and Robust Design	oper_19_a01_bs_enus	2.00
			Special Design Tools in Design for Six Sigma	oper_19_a02_bs_enus	2.00
			Final Exam: Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies	oper_19_a01_fe_enus	0.80
		Fundamentals of Lean for Business Organizations
			Introduction to Lean for Service and Manufacturing Organizations	oper_20_a01_bs_enus	1.00	1.00	1.00
			Using Lean for Perfection and Quality	oper_20_a02_bs_enus	1.00		1.00
			Lean Tools and Techniques for Flow and Pull	oper_20_a03_bs_enus	1.00		1.00
			Reducing Waste and Streamlining Value Flow Using Lean	oper_20_a04_bs_enus	1.00		1.00
			Value Stream Mapping in Lean Business	oper_20_a05_bs_enus	1.00		1.00
			Applying Lean in Service and Manufacturing Organizations	oper_20_a06_bs_enus	1.00		1.00
			Five Steps to Perfection: Implementing Lean	_pc_bi_ssbi009	0.10
			Value Stream Mapping	_pc_bi_ssbi010	0.10
		Operations Management
			Operations Management and the Organization	oper_21_a01_bs_enus	1.00	1.00	1.00
			Operations Management: Product and Service Management	oper_21_a02_bs_enus	1.00	1.00	1.00
			Operations and Supply Chain Management	oper_21_a03_bs_enus	1.00	1.00	1.00
			Operations Management: Inventory Management	oper_21_a04_bs_enus	1.00	1.00	1.00
			Operations Management: Forecasting and Capacity Planning	oper_21_a05_bs_enus	1.00	1.00	1.00
			Operations Management: Operations Scheduling	oper_21_a06_bs_enus	1.00	1.00	1.00
			Operations Management: Management of Quality	oper_21_a07_bs_enus	1.00	1.00	1.00
			Operations Management: Facilities Planning and Management	oper_21_a08_bs_enus	1.00	1.00	1.00
		Managing Customer-Driven Process Improvement
			Customer-driven Process Improvement: Basic Framework	oper_22_a01_bs_enus	1.00	1.00	1.00
			Customer-driven Process Improvement: Identifying Customer Needs	oper_22_a02_bs_enus	1.00	1.00	1.00
			Customer-driven Process Improvement: From Customer Needs to Process Requirements	oper_22_a03_bs_enus	1.00	1.00	1.00
			Customer-Driven Process Improvement: Mapping and Measuring Processes	oper_22_a04_bs_enus	1.00	1.00	1.00
			Customer-driven Process Improvement: Analyzing Process Problems	oper_22_a05_bs_enus	1.00	1.00	1.00
			Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions	oper_22_a06_bs_enus	1.00	1.00	1.00
			Customer-driven Process Improvement: Implementing and Maintaining Improvements	oper_22_a07_bs_enus	1.00	1.00	1.00
		Purchasing and Vendor Management Essentials
			Fundamentals of Purchasing and Vendor Management	oper_23_a01_bs_enus	1.00
			Purchasing: Finding Sources of Supply	oper_23_a02_bs_enus	1.00
			Selecting Suppliers and Administering Contracts	oper_23_a03_bs_enus	1.00
			Evaluating Supplier Performance and Managing Supplier Relationships	oper_23_a04_bs_enus	1.00
		Six Sigma: Champion Training
			Introduction to Six Sigma for Champions	oper_03_a01_bs_enus	3.00	2.00	3.00
			Six Sigma Process Improvement	oper_03_a02_bs_enus	3.00	2.50	3.00
			Six Sigma Projects and Project Teams	oper_03_a03_bs_enus	2.50	2.50	2.50
			Managing and Deploying Six Sigma	oper_03_a04_bs_enus	3.50	2.50
		Certified Manager of Quality/Organizational Excellence
			Leadership	oper_04_a01_bs_enus	2.50	1.50
			Team Dynamics	oper_04_a02_bs_enus	2.00	2.00
			Developing and Deploying Strategic Plans	oper_04_a03_bs_enus	2.50	2.00
			Managerial Skills and Abilities	oper_04_a04_bs_enus	2.50	3.50
			Communication Skills and Project Management	oper_04_a05_bs_enus	2.00	1.50
			Quality Systems, Models, and Theories	oper_04_a06_bs_enus	2.00	2.00
			Problem-Solving and Process Management Tools	oper_04_a07_bs_enus	2.50	3.50
			Measurement: Assessment and Metrics	oper_04_a08_bs_enus	1.50	2.00
			Customer-Focused Management	oper_04_a09_bs_enus	2.50	2.50
			Supply Chain Management	oper_04_a10_bs_enus	1.50	1.50
			Training and Development	oper_04_a11_bs_enus	2.00	2.00
		Six Sigma Green Belt: Six Sigma and the Organization
			Six Sigma and Lean in the Organization	oper_05_a01_bs_enus	2.50	2.50
			Design for Six Sigma in the Organization	oper_05_a02_bs_enus	2.00	2.00
		Six Sigma Green Belt: Define
			Processes and Customer Analysis in Six Sigma Projects	oper_06_a01_bs_enus	2.50	3.00
			Basics of Six Sigma Projects and Teams	oper_06_a02_bs_enus	2.50	3.50
			Tools for Planning and Managing Six Sigma Project Opportunities	oper_06_a03_bs_enus	2.50	2.50
			Using Six Sigma Analysis Tools and Metrics for Project Decisions	oper_06_a04_bs_enus	1.50	2.00
		Six Sigma Green Belt: Measure
			Modeling and Analyzing Processes in Six Sigma	oper_07_a01_bs_enus	2.00	2.50
			Statistics and Probability in Six Sigma	oper_07_a02_bs_enus	2.00	2.00
			Data Classification and Collection in Six Sigma	oper_07_a03_bs_enus	1.50	2.00
			Summarizing and Presenting Data in Six Sigma	oper_07_a04_bs_enus	1.50	2.00
			Probability Distributions and Measurement Systems Analysis in Six Sigma	oper_07_a05_bs_enus	2.00	2.50
			Measuring Process Capability and Performance in Six Sigma	oper_07_a06_bs_enus	2.00	1.50
		Six Sigma Green Belt: Analyze
			Exploratory Data Analysis in Six Sigma	oper_08_a01_bs_enus	1.50	1.00
			Introduction to Hypothesis Testing and Testing for Means in Six Sigma	oper_08_a02_bs_enus	2.00	1.50
			Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma	oper_08_a03_bs_enus	1.50	2.50
		Six Sigma Green Belt: Improve and Control
			Design of Experiments and Validation of Solutions in Six Sigma	oper_09_a01_bs_enus	1.50	1.50
			Statistical Process Control and Control Plans in Six Sigma	oper_09_a02_bs_enus	1.50	2.00
			Using Basic Control Charts in Six Sigma	oper_09_a03_bs_enus	2.50	3.00
		The Foundations of Six Sigma
			Introduction to Six Sigma	oper_10_a01_bs_enus	2.00	2.00	2.00
			Are you listening to your customers (Role of VOC in Six Sigma)	_pc_bi_ssbi001	0.10
			Quick Wins in Six Sigma Implementation	_pc_bi_ssbi002	0.10
			Six Sigma Versus TQM	_pc_bi_ssbi003	0.10
			Lean Inbound Transportation	_pc_bi_ssbi004	0.10
			Promoting Six Sigma in the Workplace	_pc_bi_ssbi005	0.10
			A Critical-to-quality Tree – What’s That?	_pc_bi_ssbi006	0.10
			Basic Measurement Concepts in Six Sigma	_pc_bi_ssbi007	0.10
			Does your Business Really Need Six Sigma?	_pc_ch_ssch001	0.20
			Identifying Candidates for Key Six Sigma Roles	_pc_ch_ssch002	0.20
			Kaizen Events	_pc_bi_ssbi008	0.10
		Mentoring Asset
			Mentoring Six Sigma Green Belt (SSGB)	mntssgb
		Test Preps
			TestPrep Six Sigma Green Belt (SSGB)	oper_ssgb_a01_tp_enus	4.00
BUSINESS STRATEGY and OPERATIONS
	Strategic Planning Curriculum
		Leading and Implementing Sustainable Green Business Strategies
			Introduction to Green Business and Sustainability	stgy_04_a01_bs_enus	2.00	3.50	2.00
			Green Business: Planning Sustainability Strategies	stgy_04_a02_bs_enus	2.00	3.00	2.00
			Green Business: Implementing Sustainability Strategies	stgy_04_a03_bs_enus	2.00	2.50	2.00
		The Fundamentals of Globalization
			The Fundamentals of Globalization: The Global Context	stgy_05_a01_bs_enus	1.00	1.00	1.00
			Fundamentals of Globalization: Analyzing the Global Environment	stgy_05_a02_bs_enus	1.00	1.00	1.00
			The Fundamentals of Globalization: Strategies for Globalization	stgy_05_a03_bs_enus	1.00	1.00	1.00
			Fundamentals of Globalization: Managing in a Global Environment	stgy_05_a04_bs_enus	1.00	1.00	1.00
			Managing Expatriates’ Career Development	_pc_bi_mgbi011	0.10
			The Etiquette of Cross-cultural Gift Giving	_pc_bi_spbi015	0.10
			Evaluating Globalization Opportunities	_pc_ch_lach019	0.20
		IT Strategy Essentials
			IT Strategy Essentials: Business and IT Strategy Alignment	stgy_06_a01_bs_enus	1.00
			IT Strategy Essentials: Creating an IT Strategy Plan	stgy_06_a02_bs_enus	1.00
			IT Strategy Essentials: Implementing an IT Strategy	stgy_06_a03_bs_enus	1.00
		Business Law Essentials
			Business Law Basic Concepts	stgy_07_a01_bs_enus	1.00
			Business Law and Ethics	stgy_07_a02_bs_enus	1.00
			Business Law and the Manager's Responsibilities	stgy_07_a03_bs_enus	1.00
		Developing Strategic Thinking Acumen
			Developing the Capacity to Think Strategically	stgy_08_a01_bs_enus	1.00	1.00
			Developing the Strategic Thinking Skill of Seeing the Big Picture	stgy_08_a02_bs_enus	1.00	1.00
			Using Strategic Thinking Skills	stgy_08_a03_bs_enus	1.00	1.00
			Effective Critical Analysis of Business Reports	_pc_bi_pfbi004	0.10
			External Consultants Can Help	_pc_ch_mgch004	0.20
			Returning to Core Competencies	_pc_bi_lsbi014	0.10
			Competitive Awareness and Strategy	_pc_ch_lach022	0.20
		Risk Management
			Risk Management: Identifying Risk	stgy_09_a01_bs_enus	1.00	1.00	1.00
			Risk Management: Assessing Risk	stgy_09_a02_bs_enus	1.00	1.00	1.00
			Risk Management: Dealing with Risk	stgy_09_a03_bs_enus	1.00	1.00	1.00
		Business Planning Essentials
			Business Planning Essentials: Preparing a Business Plan	stgy_10_a01_bs_enus	1.00	1.00	1.00
			Business Planning Essentials: Performing Key Analyses	stgy_10_a02_bs_enus	1.00	1.00	1.00
			Business Planning Essentials: Preparing for Implementation	stgy_10_a03_bs_enus	1.00	1.00	1.00
BUSINESS STRATEGY and OPERATIONS
	Marketing Curriculum
		Marketing Essentials
			Marketing Essentials: Introduction to Marketing	mkt_01_a01_bs_enus	1.00	1.00
			Marketing Essentials: Planning and People	mkt_01_a02_bs_enus	1.00	1.00
			Marketing Essentials: Product and Price	mkt_01_a03_bs_enus	1.00	1.00
			Marketing Essentials: Place	mkt_01_a04_bs_enus	1.00	1.00
			Marketing Essentials: Promotion	mkt_01_a05_bs_enus	1.00	1.00
			Marketing Essentials: Marketing and Ethics	mkt_01_a06_bs_enus	1.00	1.00
			Using Online Strategies to Accelerate Sales Performance	_pc_ch_spch001	0.20
			Designing Products to Fit the Channel	_pc_bi_spbi005	0.10
			Advertising Costs, PR Pays	_pc_bi_spbi008	0.10
			Using Blogs to Attract Customers	_pc_bi_spbi010	0.10
			Using Web Analytics to Increase Sales	_pc_bi_spbi012	0.10
			Trade Show Marketing – Planning Ahead	_pc_bi_spbi013	0.10
		Competitive Marketing Strategies
			Competitive Marketing Strategies: Conducting an Internal Analysis	mkt_02_a01_bs_enus	1.00
			Competitive Marketing Strategies: Analyzing Competitors	mkt_02_a02_bs_enus	1.00
			Competitive Marketing Strategies: Selecting and Implementing Strategies	mkt_02_a03_bs_enus	1.00
			Increasing Competitiveness through Collaboration	_pc_ch_lsch006	0.20
		Strategic Brand Management
			Building Lasting Customer-brand Relationships	mkt_03_a01_bs_enus	1.00
			Developing a Brand Internally	mkt_03_a02_bs_enus	1.00
			Global Brand Management	mkt_03_a03_bs_enus	1.00
			Brand Management for Social Media and Wireless Technologies	mkt_03_a04_bs_enus	1.00
FINANCE, HUMAN RESOURCES and ADMINISTRATION
	Finance and Accounting Curriculum
		Finance and Accounting Essentials for Non-financial Professionals
			Principles of Accounting and Finance for Non-financial Professionals	fin_02_a01_bs_enus	1.00		1.00
			Cash Flow Management Essentials for Non-financial Professionals	fin_02_a02_bs_enus	1.00		1.00
			The Time Value of Money and Investment Decisions for Non-financial Professionals	fin_02_a03_bs_enus	1.00		1.00
			The Essentials of Budgeting for Non–financial Professionals	fin_02_a04_bs_enus	1.00		1.00
			Financial Statements for Non-financial Professionals	fin_02_a05_bs_enus	1.00		1.00
			Analyzing Financial Statements for Non-financial Professionals	fin_02_a06_bs_enus	1.00		1.00
			Increasing Cash Flow in Times of Need	_pc_bi_fabi003	0.10
			Attracting New Investors – Keeping Presentations Focused	_pc_bi_fabi004	0.10
			What is your Gross Profit Margin Ratio really saying?	_pc_bi_fabi006	0.10
			Recognizing The Value of Intangible Assets	_pc_bi_fabi007	0.10
			Recession: How it Affects Business	_pc_bi_fabi008	0.10
			Assessing Nonrecurring Items in Income Statements	_pc_bi_fabi009	0.10
			The Time Value of Money: Possible Pitfalls	_pc_bi_fabi011	0.10
			Depreciation Methods	_pc_ch_fach002	0.20
			Using Financial Analysis for Credit Decisions	_pc_ch_lach012	0.20
		Accounting Fundamentals
			Basic Accounting Principles and Framework	fin_03_a01_bs_enus	1.00
			The Accounting Equation and Financial Statements	fin_03_a02_bs_enus	1.00
			The Accounting Cycle and Accrual Accounting	fin_03_a03_bs_enus	1.00
			Accounting Transactions and Books of Account	fin_03_a04_bs_enus	1.00
			Trial Balance & Adjusting Entries	fin_03_a05_bs_enus	1.00
			The Income Statement	fin_03_a06_bs_enus	1.00
			The Balance Sheet	fin_03_a07_bs_enus	1.00
			The Cash Flow Statement	fin_03_a08_bs_enus	1.00
			Accounting for Companies' Stock Transactions and Dividends	fin_03_a09_bs_enus	1.00
			Outsourcing Financial Activities	_pc_bi_fabi001	0.10
			Accounting for Sales Returns	_pc_bi_fabi005	0.10
			Deconstructing the Balance Sheet	_pc_bi_fabi010	0.10
			Final Exam: Accounting Fundamentals	fin_03_a01_fe_enus	1.80
		IFRS Primer
			IFRS: Introduction and Conceptual Framework	fin_04_a01_bs_enus	1.00
			IFRS: Standards for Financial Statements and Their Items	fin_04_a02_bs_enus	1.00
			IFRS: Key Standards for Financial and Accounting Activities	fin_04_a03_bs_enus	1.00
			IFRS: Transitioning to IFRS	fin_04_a04_bs_enus	1.00
		Budgeting Essentials
			Organizational Budgeting Activities and the Master Budget	fin_05_a01_bs_enus	1.00		1.00
			Planning and Preparing an Operating Budget	fin_05_a02_bs_enus	1.00		1.00
			Preparing Operating Budgets and the Cash Budget	fin_05_a03_bs_enus	1.00		1.00
			Using Budgets for Management and Control	fin_05_a04_bs_enus	1.00		1.00
			Final Exam: Budgeting Essentials	fin_05_a01_fe_enus	0.80
		Auditing Essentials
			Introduction to Auditing	fin_06_a01_bs_enus	1.00
			Auditing for Internal Control and Risk Assessment	fin_06_a02_bs_enus	1.00
			Auditing the Revenue Cycle	fin_06_a03_bs_enus	1.00
			Auditing for Cash and Inventories	fin_06_a04_bs_enus	1.00
			Using Audits to Help Prevent Business Fraud	_pc_bi_fabi002	0.10
			Establishing the Role of the Audit Department	_pc_ch_fach001	0.20
			Final Exam: Auditing Essentials	fin_06_a01_fe_enus	0.80
		Capital Budgeting Essentials
			Capital Budgeting: The Capital Budgeting Process	fin_07_a01_bs_enus	1.00
			Capital Budgeting: Net Present Value and Internal Rate of Return	fin_07_a02_bs_enus	1.00
			Capital Budgeting: Discounted Payback Period and Profitability Index	fin_07_a03_bs_enus	1.00
			Capital Budgeting: Capital Allocation	fin_07_a04_bs_enus	1.00
			Final Exam: Capital Budgeting Essentials	fin_07_a01_fe_enus	0.80
FINANCE, HUMAN RESOURCES and ADMINISTRATION
	Administrative Support Curriculum
		Essential Skills for Administrative Support Professionals
			Administrative Professionals: Representing Your Boss	ad_01_a01_bs_enus	1.00
			Administrative Professionals: Common Administrative Support Tasks	ad_01_a02_bs_enus	1.00
			Administrative Professionals: Maximizing Your Relationship with Your Boss	ad_01_a03_bs_enus	1.00
			Administrative Professionals: Interacting with Others	ad_01_a04_bs_enus	1.00
			Administrative Professionals: Putting Your Best Foot Forward	ad_01_a05_bs_enus	1.00
			Essential Skills for Administrative Support Professionals Simulation	AD001A	0.50
FINANCE, HUMAN RESOURCES and ADMINISTRATION
	Human Resources Curriculum
		Recruiting and Retention Strategies
			Recruiting Talent	hr_05_a01_bs_enus	2.00	2.00
			Retaining Your Talent Pool	hr_05_a02_bs_enus	2.00	2.00
			Creating a High-Retention Organizational Culture Simulation	HR005A	0.50
			Fringe Benefits: Maintaining a Competitive Hiring Advantage	_pc_bi_hrbi004	0.10
			Aligning Recruitment to Job Requirements	_pc_bi_hrbi001	0.10
			Employer Branding	_pc_bi_hrbi007	0.10
			Devising an Effective Corporate Wellness Program	_pc_bi_hrbi009	0.10
			Preventing High Turnover Rates: How to Keep the Best	_pc_bi_mgbi008	0.10
			Disciplines of Organizational Learning: Personal Mastery	_pc_bi_pfbi011	0.10
			Addressing Attrition in High Performance Teams	_pc_ch_hrch001	0.20
			Surviving the Talent Crunch	_pc_ch_lsch007	0.20
		Essentials of Interviewing and Hiring
			Essentials of Interviewing and Hiring: Screening Applicants for Interviewing	hr_06_a01_bs_enus	1.00	1.00
			Essentials of Interviewing and Hiring: Preparing to Interview	hr_06_a02_bs_enus	1.00	1.00
			Essentials of Interviewing and Hiring: Conducting an Effective Interview	hr_06_a03_bs_enus	1.00	1.00
			Essentials of Interviewing and Hiring: Behavioral Interview Techniques	hr_06_a04_bs_enus	1.00	1.00
			Essentials of Interviewing and Hiring: Selecting the Right Candidate	hr_06_a05_bs_enus	1.00	1.00
			Guarding against Interviewing Biases	_pc_bi_hrbi003	0.10
			Screening Applicants for Emotional Intelligence	_pc_bi_hrbi012	0.10
			Conducting Interviews: Asking the Right Questions	_pc_bi_hrbi014	0.10
			Creating a Compelling New Job Description	_pc_bi_hrbi015	0.10
			Hiring Strategic Thinkers	_pc_ch_lach011	0.20
			Hiring a New Employee	_pc_ch_lach028	0.50
		The role of HR as a Business Partner
			HR as Business Partner: From Cost Center to Strategic Partner	hr_07_a01_bs_enus	1.00
			HR as Business Partner: Linking HR Functions with Organizational Goals	hr_07_a02_bs_enus	1.00
			HR as Business Partner: Managing Talent for Organizational Success	hr_07_a03_bs_enus	1.00
			HR as Business Partner: Using Metrics and Designing Strategic Initiatives	hr_07_a04_bs_enus	1.00
		Organizational Behavior
			Fundamentals of Organizational Behavior for the Individual	hr_08_a01_bs_enus	1.00	1.00	1.00
			Fundamentals of Organizations – Groups	hr_08_a02_bs_enus	1.00	1.00	1.00
			Understanding Organizational Power and Politics	hr_08_a03_bs_enus	1.00	1.00	1.00
			Organizational Structure and Employee Behavior	hr_08_a04_bs_enus	1.00	1.00	1.00
			Organizational Behavior: Dynamics of a Positive Organizational Culture	hr_08_a05_bs_enus	1.00	1.00	1.00
		Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)
			Human Resources Core Knowledge: Skills, Concepts, and Tools	hr_09_a01_bs_enus	1.00	2.00
			Human Resources Core Knowledge: Functions and Activities	hr_09_a02_bs_enus	1.00	1.50
			Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)	hr_09_a01_fe_enus	0.40
		Business Management and Strategy (HRCI: PHR/SPHR-aligned)
			Business Management and Strategy: The HR Function and Business Environment	hr_10_a01_bs_enus	1.00	2.00
			Business Management and Strategy: HR and the Strategic Planning Process	hr_10_a02_bs_enus	1.00	2.00
			Business Management and Strategy: HR Functions and Roles	hr_10_a03_bs_enus	1.00	2.50
			Final Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned)	hr_10_a01_fe_enus	0.60
		Workforce Planning and Employment (HRCI: PHR/SPHR-aligned)
			Workforce Planning and Employment: Employment Legislation	hr_11_a01_bs_enus	1.00	2.00
			Workforce Planning and Employment: Recruitment Strategies	hr_11_a02_bs_enus	1.00	2.50
			Workforce Planning and Employment: Sourcing and Selecting Candidates	hr_11_a03_bs_enus	1.50	3.00
			Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies	hr_11_a04_bs_enus	1.50	3.00
			Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned)	hr_11_a01_fe_enus	1.00
		Human Resource Development (HRCI: PHR/SPHR-aligned)
			Human Resource Development: Regulations and Organizational Development	hr_12_a01_bs_enus	1.50	3.00
			Human Resource Development: Employee Training	hr_12_a02_bs_enus	1.00	1.50
			Human Resource Development: Performance Appraisal and Talent Management	hr_12_a03_bs_enus	1.00	2.00
			Final Exam: Human Resource Development (HRCI: PHR/SPHR-aligned)	hr_12_a01_fe_enus	0.70
		Compensation and Benefits (HRCI: PHR/SPHR-aligned)
			Compensation and Benefits: Regulations, Strategies, and Needs Assessment	hr_13_a01_bs_enus	1.50	3.00
			Compensation and Benefits: Managing Policies, Programs, and Activities	hr_13_a02_bs_enus	0.50	1.00
			Compensation and Benefits: Organizational Responsibilities	hr_13_a03_bs_enus	1.00	1.50
			Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned)	hr_13_a01_fe_enus	0.60
		Employee and Labor Relations (HRCI: PHR/SPHR-aligned)
			Employee and Labor Relations: Employment Regulations and Organizational Programs	hr_14_a01_bs_enus	1.50	2.50
			Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution	hr_14_a02_bs_enus	1.00	2.00
			Employee and Labor Relations: Unions and Collective Bargaining	hr_14_a03_bs_enus	1.50	2.50
			Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned)	hr_14_a01_fe_enus	0.80
		Risk Management (HRCI: PHR/SPHR-aligned)
			Risk Management: Organizational Risk and Safety and Health Legislation	hr_15_a01_bs_enus	1.50	2.50
			Risk Management: Workplace Safety, Security, and Privacy	hr_15_a02_bs_enus	1.00	2.50
			Final Exam: Risk Management (HRCI: PHR/SPHR-aligned)	hr_15_a01_fe_enus	0.50
		Strategic Human Resource Management (HRCI: SPHR-aligned)
			Strategic HR for SPHR Exam Candidates Part I	hr_16_a01_bs_enus	1.50	3.00
			Strategic HR for SPHR Exam Candidates Part II	hr_16_a02_bs_enus	1.50	2.50
			Final Exam: Strategic Human Resource Management (HRCI: SPHR-aligned)	hr_16_a01_fe_enus	0.60
MANAGEMENT and LEADERSHIP
	Management Curriculum
		The Fundamentals of Business Crises Management
			Is Your Company Prepared for a Crisis?	_pc_bi_mgbi006	0.10
			Demonstrating Accountability in a Crisis Situation	_pc_ch_lach007	0.20
			Perseverance and Flexibility in Times of Crisis	_pc_ch_lach026	0.20
		Managing Organizational Change
			Managing Change: Understanding Change	mgmt_13_a01_bs_enus	1.00	1.00	1.00
			Managing Change: Building Positive Support for Change	mgmt_13_a02_bs_enus	1.00	1.00	1.00
			Managing Change: Dealing with Resistance to Change	mgmt_13_a03_bs_enus	1.00	1.00	1.00
			Managing Change: Sustaining Organizational Change	mgmt_13_a04_bs_enus	1.00	1.00	1.00
			Communicating Properly during Layoffs	_pc_bi_hrbi005	0.10
			Involving Employees in Corporate Change	_pc_bi_lsbi011	0.10
			Communicating Organizational Change	_pc_bi_mgbi015	0.10
			Developing People	_pc_ch_lach013	0.20
			Beyond Change: Working with Agility	_pc_bi_pabi009	0.10
		Business Coaching Essentials
			Business Coaching: Getting Ready to Coach	mgmt_14_a01_bs_enus	1.00	1.00	1.00
			Business Coaching: Conducting Coaching Sessions	mgmt_14_a02_bs_enus	1.00	1.00	1.00
			Business Coaching: Building the Coaching Relationship	mgmt_14_a03_bs_enus	1.00	1.00	1.00
			Business Coaching: Using Different Coaching Styles	mgmt_14_a04_bs_enus	1.00	1.00	1.00
			The Art of Effective Coaching	_pc_bi_lsbi018	0.10
			Coaching	_pc_ch_lach024	0.20
		Management Essentials
			Management Essentials: Directing Others	mgmt_15_a01_bs_enus	1.00	1.00	1.00
			Management Essentials: Delegating	mgmt_15_a02_bs_enus	1.00	1.00	1.00
			Management Essentials: Developing Your Direct Reports	mgmt_15_a03_bs_enus	1.00	1.00	1.00
			Management Essentials: Confronting Difficult Employee Behavior	mgmt_15_a04_bs_enus	1.00	1.00	1.00
			Management Essentials: Managing a Diverse Team	mgmt_15_a05_bs_enus	1.00	1.00	1.00
			Management Essentials: Treating Your Direct Reports Fairly	mgmt_15_a06_bs_enus	1.00	1.00	1.00
			Management Essentials: Caring about Your Direct Reports	mgmt_15_a07_bs_enus	1.00	1.00	1.00
			Acting Decisively	_pc_ch_lach034	0.20
			Employee Dismissal	_pc_ch_lach038	0.20
			Managing Fairly	_pc_bi_mgbi016	0.10
		First Time Manager Essentials
			First Time Manager: Understanding a Manager's Role	mgmt_16_a01_bs_enus	1.00
			First Time Manager: Challenges	mgmt_16_a02_bs_enus	1.00
			First Time Manager: Meeting Expectations	mgmt_16_a03_bs_enus	1.00
			Making the Move Into Management	_pc_ch_lach029	0.20
			Adopting the Appropriate Management Style	_pc_ch_mgch005	0.20
		Performance Appraisal Essentials
			Performance Appraisal Essentials: Planning for Appraisals	mgmt_17_a01_bs_enus	1.00		1.00
			Performance Appraisal Essentials: Conducting Traditional Appraisals	mgmt_17_a02_bs_enus	1.00		1.00
			Performance Appraisal Essentials: 360-degree Appraisals	mgmt_17_a03_bs_enus	1.00		1.00
			Preparing for Your Performance Appraisal	_pc_bi_pfbi017	0.10
			Selecting the Appropriate Performance-appraisal Method	_pc_ch_hrch002	0.20
		Talent Management Essentials
			Talent Management: Basics	mgmt_18_a01_bs_enus	1.00	1.00
			Talent Management: Planning	mgmt_18_a02_bs_enus	1.00	1.00
			Talent Management: Acquiring Talent	mgmt_18_a03_bs_enus	1.00	1.00
			Talent Management: Developing and Engaging Talent	mgmt_18_a04_bs_enus	1.00	1.00
			Talent Management: Retaining Talent	mgmt_18_a05_bs_enus	1.00	1.00
			Attracting and Retaining Talent	_pc_ch_lach021	0.20
		Essentials of Managing Technical Professionals
			Transitioning from Technical Professional to Management	mgmt_19_a01_bs_enus	1.00		1.00
			Strategies for Transitioning to Technical Management	mgmt_19_a02_bs_enus	1.00		1.00
			Managing Technical Professionals	mgmt_19_a03_bs_enus	1.00		1.00
		Workforce Generations
			Managing Workforce Generations: Introduction to Cross-generational Employees	mgmt_20_a01_bs_enus	1.00		1.00
			Managing Workforce Generations: Working with a Multigenerational Team	mgmt_20_a02_bs_enus	1.00		1.00
			Managing Workforce Generations: Working with the 21st-century Generation Mix	mgmt_20_a03_bs_enus	1.00		1.00
			Managing an Aging Workforce	_pc_bi_mgbi005	0.10
			Developing the Next Generation	_pc_bi_lsbi007	0.10
			Understanding the Motives of Millennials	_pc_bi_mgbi014	0.10
		Managing Experts
			Meeting the Needs of Your Experts	mgmt_21_a01_bs_enus	1.00		1.00
			Overcoming Challenges When Managing Experts	mgmt_21_a02_bs_enus	1.00		1.00
			Managing Top Performers is Always Easy…Right?	_pc_bi_hrbi013	0.10
			Recognizing Natural Leaders	_pc_ch_lsch001	0.20
		Advanced Management Skills
			Developing a High-performance Organization	mgmt_23_a01_bs_enus	1.00	1.00	1.00
			Cross-functional Strategic Management	mgmt_23_a02_bs_enus	1.00	1.00	1.00
			Managing for Rapid Change and Uncertainty	mgmt_23_a03_bs_enus	1.00	1.00	1.00
			Managing High Performers	mgmt_23_a04_bs_enus	1.00	1.00	1.00
			Managing New Managers	mgmt_23_a05_bs_enus	1.00	1.00	1.00
			Managing Experienced Managers	mgmt_23_a06_bs_enus	1.00	1.00	1.00
			Developing Adaptable Managers	_pc_bi_mgbi013	0.10
			Assessing Employees for Cultural Adaptability	_pc_ch_pfch001	0.20
			Considering Key Features of a Policy and Procedure Manual	_pc_ch_hrch003	0.20
			Employee Engagement	_pc_ch_mgch006	0.20
			Delivering Bad News Effectively	_pc_ch_lach033	0.20
			Building Upward Relationships	_pc_ch_lach039	0.20
		Strategies for Successful Employee On-boarding
			Strategies for Successful Employee Onboarding: An Introduction	mgmt_24_a01_bs_enus	1.00	1.00
			Strategies for Successful Employee Onboarding: Getting Started	mgmt_24_a02_bs_enus	1.00	1.50
			Strategies for Successful Employee Onboarding: Assessing Program Success	mgmt_24_a03_bs_enus	1.00	1.00
		Managing during Difficult Times
			Communicating during Difficult Times	mgmt_25_a01_bs_enus	1.00		1.00
			Managing Resources during Difficult Times	mgmt_25_a02_bs_enus	1.00		1.00
			Managing Attitudes during Difficult Times	mgmt_25_a03_bs_enus	1.00		1.00
		Dismissing an Employee
			Preparing to Dismiss an Employee	mgmt_26_a01_bs_enus	1.00		1.00
			Managing the Dismissal of an Employee	mgmt_26_a02_bs_enus	1.00		1.00
		Delegation Essentials
			Delegation Essentials: An Introduction to Delegating	mgmt_27_a01_bs_enus	1.00	1.00	1.00
			Delegation Essentials: The Delegation Process	mgmt_27_a02_bs_enus	1.00	1.00	1.00
			Delegation Essentials: Overcoming Delegation Problems	mgmt_27_a03_bs_enus	1.00	1.00	1.00
			Delegating Appropriate Tasks	_pc_bi_mgbi007	0.10
			Developing Employees through Delegation	_pc_ch_lach017	0.20
		Business Execution
			Business Execution: Understanding the Fundamentals	mgmt_28_a01_bs_enus	1.00		1.00
			Business Execution: Crafting a Business Strategy that Executes	mgmt_28_a02_bs_enus	1.00		1.00
			Business Execution: Linking Strategy to People and Operations	mgmt_28_a03_bs_enus	1.00		1.00
			Business Execution: Monitoring and Evaluating Initiatives	mgmt_28_a04_bs_enus	1.00		1.00
			Fostering a Business Execution Culture	_pc_bi_lsbi008	0.10
			Pave your own path	_pc_bi_lsbi009	0.10
			Performance Dashboard or Scorecard?	_pc_bi_mgbi012	0.10
		Essential Mentoring Techniques
			Essential Mentoring Techniques: Mentoring Fundamentals	mgmt_29_a01_bs_enus	1.00
			Essential Mentoring Techniques: Designing and Initiating Mentoring Programs	mgmt_29_a02_bs_enus	1.00
			Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships	mgmt_29_a03_bs_enus	1.00
			Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program	mgmt_29_a04_bs_enus	1.00
		Thinking Like a CFO
			Thinking Like a CFO: Mind-set and Financial Priorities	mgmt_30_a01_bs_enus	1.00	1.50
			Thinking Like a CFO: Making Financial Decisions	mgmt_30_a02_bs_enus	1.00	1.00
			Thinking Like a CFO: Preparing and Presenting a Business Case	mgmt_30_a03_bs_enus	1.00	1.50
			Thinking Like a CFO: Managing Risk	mgmt_30_a04_bs_enus	1.00	1.00
		Essentials of Facilitating
			Using Facilitation Skills as a Manager	mgmt_31_a01_bs_enus	1.00	1.50	1.00
			Facilitating Collaborative Processes	mgmt_31_a02_bs_enus	1.00	1.00	1.00
			Challenges of Facilitating	mgmt_31_a03_bs_enus	1.00	1.00	1.00
		Effectively Managing Top Performers
			Engaging Top Performers	mgmt_33_a01_bs_enus	1.00	1.00
			Retaining Top Performers	mgmt_33_a02_bs_enus	1.00	1.00
			Overcoming Challenges of Managing Top Performers	mgmt_33_a03_bs_enus	1.00	1.50
		Managing Problem Performance
			Recognizing and Diagnosing Problem Performance	mgmt_34_a01_bs_enus	1.00	1.00
			First Steps for Turning Around a Performance Problem	mgmt_34_a02_bs_enus	1.00	1.00
			Using Progressive Discipline to Correct Problem Performance	mgmt_34_a03_bs_enus	1.00	1.00
			Preventing Problem Performance	mgmt_34_a04_bs_enus	1.00	1.00
			Underperforming employee-now what?	_pc_bi_hrbi010	0.10
			Managing Performance	_pc_ch_lach002	0.20
		Difficult Conversations
			Preparing for a Difficult Conversation	mgmt_36_a01_bs_enus	1.00	1.50	1.00
			Having a Difficult Conversation	mgmt_36_a02_bs_enus	1.00	1.00	1.00
			Handling Difficult Conversations Effectively	mgmt_36_a03_bs_enus	1.00	1.00	1.00
		Performance Management
			Planning for Performance	mgmt_37_a01_bs_enus	1.00	1.50	1.00
			Monitoring and Improving Performance	mgmt_37_a02_bs_enus	1.00	1.00	1.00
			Reviewing and Rewarding Performance	mgmt_37_a03_bs_enus	1.00	1.50	1.00
MANAGEMENT and LEADERSHIP
	Leadership Curriculum
		Leadership Essentials
			Leadership Essentials: Motivating Employees	lead_05_a01_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Communicating Vision	lead_05_a02_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Building Your Influence as a Leader	lead_05_a03_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Leading with Emotional Intelligence	lead_05_a04_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Leading Business Execution	lead_05_a05_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Leading Innovation	lead_05_a06_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Leading Change	lead_05_a07_bs_enus	1.00	1.00	1.00
			Leadership Essentials: Creating Your Own Leadership Development Plan	lead_05_a08_bs_enus	1.00	1.00	1.00
			Motivating Employees and Leading Change Simulation	LEAD005A	0.50
			Leading Teams through Change	_pc_bi_lsbi003	0.10
			Leading Outside the Organization	_pc_bi_lsbi005	0.10
			Knowing When to Take Leadership Risks	_pc_bi_lsbi006	0.10
			Wanted - Innovation Leaders	_pc_bi_lsbi013	0.10
			Developing a Business Execution Culture	_pc_ch_lach001	0.20
			Leading Change	_pc_ch_lach004	0.20
			Leader as Motivator	_pc_ch_lach008	0.20
			Leading Innovation	_pc_ch_lach010	0.20
			Leading Organizational Vision	_pc_ch_lach040	0.20
			Motivating Human Behavior	_pc_ch_lsch002	0.20
			Communicating a Shared Vision	_pc_bi_lsbi001	0.10
			Emotional Intelligence	_pc_ch_lach014	0.20
		Employee Engagement
			The Benefits and Challenges of Engaging Employees	lead_06_a01_bs_enus	1.00	1.00	1.00
			Maintaining an Engaging Organization	lead_06_a02_bs_enus	1.00	1.00	1.00
		Creating a Positive Work Environment
			Creating and Maintaining a Positive Work Environment	lead_07_a01_bs_enus	1.00	1.00	1.00
		Developing a Culture of Learning
			Fundamentals of Organizational Learning	lead_08_a01_bs_enus	1.00	1.00
			Establishing the Conditions for a Learning Culture	lead_08_a02_bs_enus	1.00	1.50
			Developing Learning Practices	lead_08_a03_bs_enus	1.00	1.50
			Evaluating and Sustaining Organizational Learning	lead_08_a04_bs_enus	1.00	1.00
		Effective Succession Planning
			Initiating Succession Planning	lead_09_a01_bs_enus	1.00		1.00
			Effective Succession Planning: Determining a Talent Pool for Key Positions	lead_09_a02_bs_enus	1.00		1.00
			Implementing and Assessing a Succession Planning Program	lead_09_a03_bs_enus	1.00		1.00
			Succession Planning	_pc_bi_lsbi002	0.10
			Succession Planning and Management Programs	_pc_ch_lsch004	0.20
		Making Cross-Functional Teams Work
			Cross-functional Team Fundamentals	lead_10_a01_bs_enus	1.00	1.00	1.00
			Key Strategies for Managing Cross-functional Teams	lead_10_a02_bs_enus	1.00	1.00	1.00
			Managing Internal Dynamics in a Cross-functional Team	lead_10_a03_bs_enus	1.00	1.00	1.00
			Using Conflicts to an Organization's Advantage	_pc_bi_mgbi002	0.10
			Mediating Project Team Conflict	_pc_bi_pfbi006	0.10
			Facilitating Work-related Conflict Discussions	_pc_bi_pfbi015	0.10
		Setting and Managing Organizational Priorities
			Setting and Managing Priorities within the Organization: Mission and Goals	lead_11_a01_bs_enus	1.00	1.00	1.00
			Setting and Managing Priorities within the Organization: Deciphering Priorities	lead_11_a02_bs_enus	1.00	1.00	1.00
			Setting and Managing Priorities within the Organization: Motivation	lead_11_a03_bs_enus	1.00	1.00	1.00
			Setting and Managing Priorities within the Organization: Communication	lead_11_a04_bs_enus	1.00	1.00	1.00
			Do You Share Your Organization’s Values?	_pc_bi_pabi006	0.10
		The Voice of Leadership
			The Voice of Leadership: Inspirational Leadership	lead_13_a01_bs_enus	1.00	1.00	1.00
			The Voice of Leadership: Self-assessment and Motivation	lead_13_a02_bs_enus	1.00	1.00	1.00
			The Voice of Leadership: Effective Leadership Communication Strategies	lead_13_a03_bs_enus	1.00	1.00	1.00
			The Voice of Leadership: The Power of Leadership Messaging	lead_13_a04_bs_enus	1.00	1.00	1.00
PROFESSIONAL EFFECTIVENESS
	Communication Curriculum
		How to Write an Effective Internal Business Case
			Preparing a Business Case	comm_01_a01_bs_enus	2.50	3.50	2.50
			Writing a Business Case	comm_01_a02_bs_enus	2.50	3.00	2.50
			Presenting Your Case	comm_01_a03_bs_enus	2.50	2.50	2.50
		E-mail Essentials for Business
			Using E-mail and Instant Messaging Effectively	comm_17_a01_bs_enus	1.00	1.00
			Addressing and Redistributing E-mail	comm_17_a02_bs_enus	1.00	1.00
			Managing Your E-mail	comm_17_a03_bs_enus	1.00	1.00
			Final Exam: E-mail Essentials for Business	comm_17_a01_fe_enus	0.60
		Telephone Essentials for Business
			Essential Skills for Professional Telephone Calls	comm_18_a01_bs_enus	1.00
		Business Writing Basics
			Business Writing: Know Your Readers and Your Purpose	comm_19_a01_bs_enus	1.00	1.00
			Business Writing: How to Write Clearly and Concisely	comm_19_a02_bs_enus	1.00	1.00
			Business Writing: Editing and Proofreading	comm_19_a03_bs_enus	1.00	1.00
			Writing for Business	_pc_bi_pabi012	0.10
			Written Communication	_pc_ch_pach015	0.20
			Final Exam: Business Writing Basics	comm_19_a01_fe_enus	0.60
		Business Grammar Basics
			Business Grammar: Parts of Speech	comm_20_a01_bs_enus	1.00	1.00
			Business Grammar: Working with Words	comm_20_a02_bs_enus	1.00	1.00
			Business Grammar: The Mechanics of Writing	comm_20_a03_bs_enus	1.00	1.00
			Business Grammar: Punctuation	comm_20_a04_bs_enus	1.00	1.00
			Business Grammar: Sentence Construction	comm_20_a05_bs_enus	1.00	1.00
			Business Grammar: Common Usage Errors	comm_20_a06_bs_enus	1.00	1.00
			Final Exam: Business Grammar Basics	comm_20_a01_fe_enus	1.20
		Interpersonal Communication
			Interpersonal Communication: Communicating with Confidence	comm_21_a01_bs_enus	1.00	1.00	1.00
			Interpersonal Communication: Targeting Your Message	comm_21_a02_bs_enus	1.00	1.00	1.00
			Interpersonal Communication: Listening Essentials	comm_21_a03_bs_enus	1.00	1.00	1.00
			Interpersonal Communication: Communicating Assertively	comm_21_a04_bs_enus	1.00	1.00	1.00
			Interpersonal Communication: Being Approachable	comm_21_a05_bs_enus	1.00	1.00	1.00
			Effective Interpersonal Communications Simulation	COMM021A	0.50
			Making Yourself Approachable	_pc_bi_pabi011	0.10
			Asserting Yourself in the Workplace	_pc_ch_pach016	0.20
			Final Exam: Interpersonal Communication	comm_21_a01_fe_enus	0.90
		Workplace Conflict
			Workplace Conflict: Recognizing and Responding to Conflict	comm_22_a01_bs_enus	1.00	1.00	1.00
			Workplace Conflict: Strategies for Resolving Conflicts	comm_22_a02_bs_enus	1.00	1.00	1.00
			Confrontation: What's the Best Approach	_pc_bi_mgbi009	0.10
			Personal Conflict Styles	_pc_bi_pabi002	0.10
			Coping with Accusations in the Workplace	_pc_ch_lsch003	0.20
			Managing Conflict	_pc_ch_lach009	0.20
			Manager to Manager Conflict	_pc_ch_mgch003	0.20
			Managing Conflict	_pc_ch_pach004	0.20
		Fundamentals of Working with Difficult People
			Working with Difficult People: Identifying Difficult People	comm_23_a01_bs_enus	1.00	1.00	1.00
			Working with Difficult People: How to Work with Aggressive People	comm_23_a02_bs_enus	1.00	1.00	1.00
			Working with Difficult People: How to Work with Negative People	comm_23_a03_bs_enus	1.00	1.00	1.00
			Working with Difficult People: How to Work with Procrastinators	comm_23_a04_bs_enus	1.00	1.00	1.00
			Working with Difficult People: How to Work with Manipulative People	comm_23_a05_bs_enus	1.00	1.00	1.00
			Working with Difficult People: How to Work with Self-serving People	comm_23_a06_bs_enus	1.00	1.00	1.00
			Working with Difficult People: Dealing with Micromanagers	comm_23_a07_bs_enus	1.00	1.00	1.00
			Coping with Aggressive Behavior in the Workplace	_pc_bi_pabi008	0.10
			Blame Backfires – Conquer Negative Thinking	_pc_bi_pfbi003	0.10
			Reacting to Co-workers Who Try Taking Advantage	_pc_ch_pfch003	0.20
		Negotiation Essentials
			Negotiation Essentials: What Is Negotiation?	comm_24_a01_bs_enus	1.00	1.00	1.00
			Negotiation Essentials: Planning for Negotiation	comm_24_a02_bs_enus	1.00	1.00	1.00
			Negotiation Essentials: Communicating	comm_24_a03_bs_enus	1.00	1.00	1.00
			Negotiation Essentials: Persuading	comm_24_a04_bs_enus	1.00	1.00	1.00
			Negotiation Essentials: Avoiding Pitfalls in Negotiations	comm_24_a05_bs_enus	1.00	1.00	1.00
			Negotiation Essentials	COMM024A	0.50
			Effective Body Language in Negotiations	_pc_bi_pfbi013	0.10
			Vendor Negotiations: Choosing the Best Approach	_pc_ch_lach032	0.20
			Negotiation: Does Location Matter?	_pc_ch_pfch002	0.20
		Emotional Intelligence Essentials
			What is Emotional Intelligence?	comm_25_a01_bs_enus	1.00	1.00
			Improving Your Emotional Intelligence Skills: Self-awareness and Self-management	comm_25_a02_bs_enus	1.00	1.00
			Using Emotional Intelligence on the Job	comm_25_a03_bs_enus	1.00	1.00
			Emotional Intelligence at Work	COMM025A	0.50
			How High Is Your EQ?	_pc_bi_pfbi009	0.10
			Emotional Intelligence at Work	_pc_ch_pach014	0.20
		Fundamentals of Cross Cultural Communication
			Culture and Its Effect on Communication	comm_26_a01_bs_enus	1.00	1.00	1.00
			Communicating Across Cultures	comm_26_a02_bs_enus	1.00	1.00	1.00
			Improving Communication in Cross-cultural Relationships	comm_26_a03_bs_enus	1.00	1.00	1.00
			Communicating with a Cross-cultural Audience	_pc_bi_pfbi020	0.10
			Dispute Resolution in International Contracts	_pc_ch_lsch005	0.20
		Getting Results without Direct Authority
			Getting Results without Direct Authority: Building Relationships and Credibility	comm_27_a01_bs_enus	1.00	1.00	1.00
			Getting Results without Direct Authority: Persuasive Communication	comm_27_a02_bs_enus	1.00	1.00	1.00
			Getting Results without Direct Authority: Reciprocity	comm_27_a03_bs_enus	1.00	1.00	1.00
			Getting Results without Direct Authority: Influencing Your Boss	comm_27_a04_bs_enus	1.00	1.00	1.00
			Influencing Key Decision Makers	_pc_bi_lsbi015	0.10
			Influence and Persuasion	_pc_ch_lach016	0.20
		Listening Essentials
			Listening Essentials: The Basics of Listening	comm_28_a01_bs_enus	1.00	1.00	1.00
			Listening Essentials: Improving Your Listening Skills	comm_28_a02_bs_enus	1.00	1.00	1.00
			Effective Listening	_pc_ch_lach030	0.20
			Listening with Skill	_pc_ch_pach002	0.20
			Final Exam: Listening Essentials	comm_28_a01_fe_enus	0.40
		Constructive Feedback and Criticism
			Giving Feedback	comm_29_a01_bs_enus	1.00	1.00	1.00
			Giving Constructive Criticism	comm_29_a02_bs_enus	1.00	1.00	1.00
			Receiving Feedback and Criticism	comm_29_a03_bs_enus	1.00	1.00	1.00
			Criticism in Context	_pc_bi_pfbi016	0.10
			Giving Appropriate Feedback	_pc_ch_lach006	0.20
			Giving Feedback to Coworkers	_pc_ch_pach006	0.20
		Anger Management Essentials
			Anger Management Essentials: Understanding Anger	comm_30_a01_bs_enus	1.00
			Anger Management Essentials: Managing and Controlling Anger	comm_30_a02_bs_enus	1.00
		Communicating Effectively with the 'C' Level
			Preparing to Communicate Effectively at the 'C' Level	comm_31_a01_bs_enus	1.00	1.00	1.00
			Techniques for Communicating Effectively with Senior Executives	comm_31_a02_bs_enus	1.00	1.00	1.00
		Running Effective Business Meetings
			Preparing for Effective Business Meetings	comm_32_a01_bs_enus	1.00		1.00
			Managing Effective Business Meetings	comm_32_a02_bs_enus	1.00	1.00	1.00
			Dealing with Common Meeting Problems	comm_32_a03_bs_enus	1.00		1.00
			When Too Many Meetings Are Just Too Much	_pc_bi_pfbi008	0.10
			Making Meetings Work	_pc_bi_pfbi018	0.10
			Managing Meetings for Productivity and Effectiveness	_pc_ch_lach031	0.20
		Basic Presentation Skills
			Basic Presentation Skills: Planning a Presentation	comm_33_a01_bs_enus	1.00	1.00	1.00
			Basic Presentation Skills: Creating a Presentation	comm_33_a02_bs_enus	1.00	1.00	1.00
			Basic Presentation Skills: Delivering a Presentation	comm_33_a03_bs_enus	1.00	1.00	1.00
			Presentation Skills	_pc_bi_pabi007	0.10
		Communicate with Diplomacy and Tact
			The Impact of Situation and Style When Communicating with Diplomacy and Tact	comm_34_a01_bs_enus	1.00	1.00	1.00
			Strategies for Communicating with Tact and Diplomacy	comm_34_a02_bs_enus	1.00	1.00	1.00
			Delivering a Difficult Message with Diplomacy and Tact	comm_34_a03_bs_enus	1.00	1.00	1.00
		Professional Networking Essentials
			Professional Networking Essentials: Finding Opportunities To Make Connections	comm_38_a01_bs_enus	1.00		1.00
			Professional Networking Essentials: Developing Confidence	comm_38_a02_bs_enus	1.00		1.00
		Writing Skills for Technical Professionals
			Writing for Technical Professionals: Preparation and Planning	ib_wstp_a01_it_enus	1.00		1.00
			Writing for Technical Professionals: Effective Writing Techniques	ib_wstp_a02_it_enus	2.00		1.00
PROFESSIONAL EFFECTIVENESS
	Foundation Skills Curriculum
		Basic Business Math
			Basic Business Math: Using Whole Numbers and Decimals	fnd_01_a01_bs_enus	1.00
			Basic Business Math: Percentages and Ratios	fnd_01_a02_bs_enus	1.00
			Basic Business Math: Averages and Equations	fnd_01_a03_bs_enus	1.00
			Basic Business Math: Charts and Graphs	fnd_01_a04_bs_enus	1.00
PROFESSIONAL EFFECTIVENESS
	Personal Development Curriculum
		Doing Business Professionally
			Working for Your Inner Boss: Personal Accountability	pd_05_a01_bs_enus	2.00	2.50
			Managing from Within: Self-empowerment	pd_05_a02_bs_enus	2.00	2.50
			Goals and Setting Goals	pd_05_a03_bs_enus	2.00	2.50
			Creating a Positive Attitude	pd_05_a04_bs_enus	2.00	2.00
			Pursuing Successful Lifelong Learning	pd_05_a05_bs_enus	2.00	3.00
			Doing Business Professionally Simulation	PD005A	0.50
		Optimizing Your Work/Life Balance
			Optimizing Your Work/Life Balance: Analyzing Your Life Balance	pd_06_a01_bs_enus	1.00
			Optimizing Your Work/Life Balance: Maintaining Your Life Balance	pd_06_a02_bs_enus	1.00
			Optimizing Your Work/Life Balance: Taking Control of Your Stress	pd_06_a03_bs_enus	1.00
			Balancing Your Responsibilities Simulation	PD006A	0.50
			Employee Exhaustion: Managing a Well-Balanced Workload	_pc_bi_mgbi010	0.10
			Managing Workplace Stress	_pc_bi_hrbi006	0.10
			Creating Work/Life Balance	_pc_ch_lach036	0.20
		Diversity on the Job
			Diversity on the Job: The Importance of Diversity and the Changing Workplace	pd_07_a01_bs_enus	1.00	1.00
			Diversity on the Job: Diversity and You	pd_07_a02_bs_enus	1.00	1.00
			Developing Workplace Diversity Awareness Simulation	PD007A	0.50
			Understanding Workplace Diversity	_pc_bi_hrbi002	0.10
			Instituting a Dress Code	_pc_bi_hrbi011	0.10
			Workplace Diversity: Assessing Your Organization	_pc_bi_lsbi012	0.10
			Managing Diversity	_pc_ch_lach015	0.20
		Telecommuting and the Remote Employee
			Telecommuting Basics: Maximizing Productivity as a Remote Employee	pd_08_a01_bs_enus	1.00	1.00
			Telecommuting Basics: Communication Strategies for the Remote Employee	pd_08_a02_bs_enus	1.00	1.00
		Generating Creative & Innovative Ideas
			Generating Creative and Innovative Ideas: Enhancing Your Creativity	pd_09_a01_bs_enus	1.00	1.00	1.00
			Generating Creative and Innovative Ideas: Maximizing Team Creativity	pd_09_a02_bs_enus	1.00	1.00	1.00
			Generating Creative and Innovative Ideas: Verifying and Building on Ideas	pd_09_a03_bs_enus	1.00	1.00	1.00
			Executing Innovation	_pc_bi_lsbi016	0.10
			Getting Ready to Present	_pc_ch_pach018	0.20
			Creativity: Developing and Communicating Ideas	_pc_ch_pach025	0.20
		Managing Your Career
			Managing Your Career: Creating a Plan	pd_10_a01_bs_enus	1.00	1.00
			Managing Your Career: Getting on the Right Track	pd_10_a02_bs_enus	1.00	1.00
			Managing Your Career: Professional Networking Essentials	pd_10_a03_bs_enus	1.00	1.00
			Managing Your Career: You and Your Boss	pd_10_a04_bs_enus	1.00	1.00
			Managing Your Career: Leveraging the Performance Appraisal	pd_10_a05_bs_enus	1.00	1.00
			Conquering Career Stagnation	_pc_bi_pfbi019	0.10
			Developing Your Career	_pc_ch_lach037	0.20
			Building and Managing Upward Relationships	_pc_ch_pach008	0.20
			Planning Your Career	_pc_ch_pach013	0.20
			Self Development	_pc_ch_pach023	0.20
			Managing Your Relationship with Your Boss Simulation	PD010A	0.50
		Effective Time Management
			Time Management: Analyzing Your Use of Time	pd_11_a01_bs_enus	1.00	1.00	1.00
			Time Management: Planning and Prioritizing Your Time	pd_11_a02_bs_enus	1.00	1.00	1.00
			Time Management: Avoiding Time Stealers	pd_11_a03_bs_enus	1.00	1.00	1.00
			Coping with Information Overload	_pc_bi_pfbi002	0.10
			Prioritizing Personal and Professional Responsibilities	_pc_bi_mgbi003	0.10
			Planning for Interruptions Helps With Procrastination	_pc_bi_pfbi014	0.10
			Setting and Managing Priorities	_pc_ch_lach018	0.20
			Coping with Conflicting Priorities	_pc_ch_pach005	0.20
			Setting Goals	_pc_ch_pach007	0.20
			Getting Time Under Control	_pc_ch_pach021	0.20
		Problem Solving and Decision-Making Strategies
			Problem Solving: The Fundamentals	pd_12_a01_bs_enus	1.00	1.00	1.00
			Problem Solving: Determining and Building Your Strengths	pd_12_a02_bs_enus	1.00	1.00	1.00
			Problem Solving: Digging Deeper	pd_12_a03_bs_enus	1.00	1.00	1.00
			Decision Making: The Fundamentals	pd_12_a04_bs_enus	1.00	1.00	1.00
			Decision Making: Tools and Techniques	pd_12_a05_bs_enus	1.00	1.00	1.00
			Decision Making: Making Tough Decisions	pd_12_a06_bs_enus	1.00	1.00	1.00
			Uncovering the Root Problem	_pc_ch_lach003	0.20
			Playing the Devil's Advocate in Decision Making	_pc_bi_pfbi005	0.10
			Turning Problems Around with Reverse Brainstorming	_pc_bi_lsbi017	0.10
			Problem Solving: Process, Tools, and Techniques	_pc_ch_pach003	0.20
		Dealing with Organizational Change
			Understanding Organizational Change	pd_13_a01_bs_enus	1.00	1.00	1.00
			Preparing for Organizational Change	pd_13_a02_bs_enus	1.00	1.00	1.00
			Embracing Organizational Change	pd_13_a03_bs_enus	1.00	1.00	1.00
			Managing the Stress of Organizational Change	_pc_bi_mgbi004	0.10
			The Importance of Flexibility in the Workplace	_pc_bi_pfbi007	0.10
			Contributing to Organizational Agility	_pc_ch_pach024	0.20
		Critical Thinking Essentials
			Critical Thinking Essentials: What Is Critical Thinking?	pd_14_a01_bs_enus	1.00	1.00	1.00
			Critical Thinking Essentials: Applying Critical Thinking Skills	pd_14_a02_bs_enus	1.00	1.00	1.00
			Critical Thinking	_pc_ch_lach025	0.20
		Building and Maintaining Trust
			Building Trust	pd_15_a01_bs_enus	1.00		1.00
			Rebuilding Trust	pd_15_a02_bs_enus	1.00		1.00
			Rebuilding Trust	_pc_bi_pabi005	0.10
			The Fruits of Integrity: Building Trust at Work	_pc_ch_pach012	0.20
		Personal Productivity Improvement
			Personal Productivity Improvement: Managing Your Workspace	pd_16_a01_bs_enus	1.00		1.00
			Personal Productivity: Self-organization and Overcoming Procrastination	pd_16_a02_bs_enus	1.00		1.00
			Personal Productivity Improvement: Managing Tasks and Maximizing Productivity	pd_16_a03_bs_enus	1.00		1.00
		Peer Relationships
			The Value of Peer Relationships	pd_17_a01_bs_enus	1.00
			Developing Strategic Peer Relationships in Your Organization	pd_17_a02_bs_enus	1.00
			Forming Peer Relationships and Alliances at Work	pd_17_a03_bs_enus	1.00
			Peer Political Styles	_pc_bi_pabi010	0.10
			Building Better Relationships through Understanding	_pc_ch_pach017	0.20
			Building Peer Relationships	_pc_ch_pach019	0.20
		Business Ethics
			Introduction to Workplace Ethics	pd_18_a01_bs_enus	1.00		1.00
			Developing a Code of Ethical Conduct	pd_18_a02_bs_enus	1.00		1.00
			Ethical Decision-making in the Workplace	pd_18_a03_bs_enus	1.00		1.00
			Do You Share Your Organization’s Values?	_pc_bi_pabi006	0.10
			Office Politics – What Will You Do?	_pc_ch_pfch004	0.20
			Ethical self- Promotion	_pc_ch_pfch005	0.20
			Ethics, Integrity and Trust	_pc_ch_lach005	0.20
			The Ethics Enigma	_pc_ch_pach020	0.20
		Living and Working Abroad in the United States
			American Work Culture and Values	pd_19_a01_bs_enus	1.00
			Key Aspects of the American Work Environment	pd_19_a02_bs_enus	1.00
			Communicating Successfully in the American Workplace	pd_19_a03_bs_enus	1.00
			Succeeding in the American Workplace	pd_19_a04_bs_enus	1.00
		Interviewing Strategies for the Interviewee
			Preparing for an Internal Interview	pd_21_a01_bs_enus	1.00
			Making a Positive Impression in an Internal Interview	pd_21_a02_bs_enus	1.00
		Campus to Corporate
			Campus to Corporate: Meeting New Expectations	pd_22_a01_bs_enus	1.00
			Campus to Corporate: Developing a Professional Image	pd_22_a02_bs_enus	1.00
		Public Speaking Strategies
			Public Speaking Strategies: Preparing Effective Speeches	pd_23_a01_bs_enus	1.00		1.00
			Public Speaking Strategies: Confident Public Speaking	pd_23_a02_bs_enus	1.00		1.00
		Performance under Pressure
			Developing the Right Attitude for Performing under Pressure	pd_24_a01_bs_enus	1.00		1.00
			Taking Action for Performing under Pressure	pd_24_a02_bs_enus	1.00		1.00
			Performing with Others under Pressure	pd_24_a03_bs_enus	1.00		1.00
		Business Etiquette and Professionalism
			Developing Your Reputation of Professionalism with Business Etiquette	pd_25_a01_bs_enus	1.00		1.00
			Professionalism, Business Etiquette, and Personal Accountability	pd_25_a02_bs_enus	1.00		1.00
			Communicating with Professionalism and Etiquette	pd_25_a03_bs_enus	1.00		1.00
			Using Business Etiquette to Build Professional Relationships	pd_25_a04_bs_enus	1.00		1.00
			Business Etiquette in Introductions	_pc_bi_pfbi001	0.10
			Disciplines of Organizational Learning: Personal Mastery	_pc_bi_pfbi011	0.10
			Safe Small Talk	_pc_bi_pfbi012	0.10
			Reframing Negative Situations	_pc_bi_hrbi008	0.10
			Managing Goals	_pc_ch_lach027	0.20
			Broadening Your Learning Horizons	_pc_bi_pabi013	0.10
			Targeting Personal Learning	_pc_ch_pach022	0.20
		Perseverance and Resilience
			Developing Character for Perseverance and Resilience	pd_26_a01_bs_enus	1.00		1.00
			Achieving Goals through Perseverance and Resilience	pd_26_a02_bs_enus	1.00		1.00
			Bouncing Back with Perseverance and Resilience	pd_26_a03_bs_enus	1.00		1.00
			Perseverance: Flexibility in Action	_pc_bi_pabi004	0.10
			Persevering through Setbacks	_pc_ch_pach011	0.20
		Decisiveness
			Developing Character for Decisiveness	pd_27_a01_bs_enus	1.00		1.00
			Overcoming the Barriers to Decisiveness	pd_27_a02_bs_enus	1.00		1.00
		Writing Under Pressure
			Writing under Pressure: Preparing for Success	pd_28_a01_bs_enus	1.00
			Writing under Pressure: The Writing Process	pd_28_a02_bs_enus	1.00
PROJECT EFFECTIVENESS
	Project Management Curriculum
		Project Management for Non-Project Managers
			Project Management Fundamentals	proj_01_a01_bs_enus	2.50	2.00	2.50
			Transitioning into a Project Management Role	proj_01_a02_bs_enus	3.00	2.50	0.00
			Initiating and Planning a Project	proj_01_a03_bs_enus	2.00	1.50	2.00
			Managing a Project	proj_01_a04_bs_enus	2.50	1.50	2.50
			Troubleshooting and Closing the Project	proj_01_a05_bs_enus	2.00	1.50	2.00
			Project Management for Non-Project Managers	PROJ001A	0.50
			Supporting Project Managers	_pc_ch_lach042	0.20
			Managing Projects without Direct Authority	_pc_bi_pmbi001	0.10
			Ensuring Management Buy-In on a Project	_pc_bi_pmbi002	0.10
			Managing Conflict in Project Teams	_pc_bi_pmbi003	0.10
			Handling a Change Request	_pc_ch_pmch001	0.20
			Scope Definition Tools and Techniques	_pc_ch_pmch002	0.20
			Managing Scope on a Project	_pc_bi_pmbi004	0.10
			Weighing the Costs of Project Change	_pc_bi_pmbi005	0.10
			Managing Vendor Relationships	_pc_bi_pmbi006	0.10
			Anticipating and Solving Problems as a Project Champion	_pc_bi_pmbi007	0.10
			Addressing Stakeholder Conflicts	_pc_bi_pmbi008	0.10
			Portfolios, Programs, and Projects: What’s the Difference?	_pc_bi_pmbi009	0.10
			Controlling Project Cost	_pc_bi_pmbi010	0.10
			Mitigating Risks when Improving Processes	_pc_bi_pmbi011	0.10
			Ethics and Risks: Why they Matter in Project Success	_pc_ch_pmch003	0.20
			Project Management Essentials	_pc_ch_lach041	0.20
		Project Management Essentials (PMBOK® Guide - Fifth Edition-aligned)
			Managing Projects within Organizations (PMBOK® Guide Fifth Edition)	proj_19_a01_bs_enus	2.00
			Project Management Overview (PMBOK® Guide Fifth Edition)	proj_19_a02_bs_enus	1.50
			Project Management Process Groups (PMBOK® Guide Fifth Edition)	proj_19_a03_bs_enus	2.00
		Project Integration Management (PMBOK® Guide - Fifth Edition-aligned)
			Integrated Initiation and Planning (PMBOK® Guide Fifth Edition)	proj_20_a01_bs_enus	2.00
			Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth Edition)	proj_20_a02_bs_enus	1.50
			Controlling Changes and Closing a Project (PMBOK® Guide Fifth Edition)	proj_20_a03_bs_enus	1.00
		Project Scope Management (PMBOK® Guide - Fifth Edition-aligned)
			Project Requirements and Defining Scope (PMBOK® Guide Fifth Edition)	proj_21_a01_bs_enus	2.00
			Creating the Work Breakdown Structure (PMBOK® Guide Fifth Edition)	proj_21_a02_bs_enus	1.50
			Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition)	proj_21_a03_bs_enus	1.50
		Project Time Management (PMBOK® Guide - Fifth Edition-aligned)
			Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition)	proj_22_a01_bs_enus	2.00
			Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition)	proj_22_a02_bs_enus	2.00
			Developing and Controlling the Project Schedule (PMBOK® Guide Fifth Edition)	proj_22_a03_bs_enus	2.00
		Project Cost Management (PMBOK® Guide - Fifth Edition-aligned)
			Planning Project Costs (PMBOK® Guide Fifth Edition)	proj_23_a01_bs_enus	2.00
			Controlling Project Costs (PMBOK® Guide Fifth Edition)	proj_23_a02_bs_enus	1.50
		Project Quality Management (PMBOK® Guide - Fifth Edition-aligned)
			Plan Quality Management (PMBOK® Guide Fifth Edition)	proj_24_a01_bs_enus	2.00
			Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)	proj_24_a02_bs_enus	2.00
		Project Human Resource Management (PMBOK® Guide - Fifth Edition-aligned)
			Planning Project Human Resources (PMBOK® Guide Fifth Edition)	proj_25_a01_bs_enus	2.00
			Managing Project Human Resources (PMBOK® Guide Fifth Edition)	proj_25_a02_bs_enus	2.00
		Project Communications Management (PMBOK® Guide - Fifth Edition-aligned)
			Plan and Manage Project Communications (PMBOK® Guide Fifth Edition)	proj_26_a01_bs_enus	2.00
			Control Project Communications (PMBOK® Guide Fifth Edition)	proj_26_a02_bs_enus	1.00
		Project Risk Management (PMBOK® Guide - Fifth Edition-aligned)
			Risk Management Planning (PMBOK® Guide Fifth Edition)	proj_27_a01_bs_enus	1.50
			Identifying Project Risks (PMBOK® Guide Fifth Edition)	proj_27_a02_bs_enus	1.50
			Performing Risk Analysis (PMBOK® Guide Fifth Edition)	proj_27_a03_bs_enus	2.00
			Risk Response and Control (PMBOK® Guide Fifth Edition)	proj_27_a04_bs_enus	2.00
		Project Procurement Management (PMBOK® Guide - Fifth Edition-aligned)
			Planning Project Procurement Management (PMBOK® Guide Fifth Edition)	proj_28_a01_bs_enus	1.50
			Managing Procurements (PMBOK® Guide Fifth Edition)	proj_28_a02_bs_enus	2.00
		Program Management (PMI® Second Edition-aligned)
			Introduction to Program Management	proj_16_a01_bs_enus	1.50	2.00	1.50
			Program Life Cycle and Benefits Management	proj_16_a02_bs_enus	2.00	2.50	2.00
		Project Stakeholder Management (PMBOK® Guide - Fifth Edition-aligned)
			Project Stakeholder Management (PMBOK® Guide Fifth Edition)	proj_29_a01_bs_enus	1.50
			Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition)	proj_29_a02_bs_enus	1.50
		Project Management Essentials - (PMBOK® Guide - Fourth Edition-aligned)
			Managing Projects within Organizations	proj_05_a01_bs_enus	2.00	2.50	2.00
			Project Management Overview	proj_05_a02_bs_enus	1.50	2.00	1.50
			Project Management Process Groups	proj_05_a03_bs_enus	2.00	3.00	2.00
		Project Integration Management (PMBOK® Guide - Fourth Edition-aligned)
			Integrated Initiation and Planning	proj_06_a01_bs_enus	2.00	2.50	2.00
			Integrated Project Execution, Monitoring, and Control	proj_06_a02_bs_enus	1.50	2.50	1.50
			Integrated Project Change Control and Close	proj_06_a03_bs_enus	1.50	1.50	1.50
		Project Scope Management (PMBOK® Guide - Fourth Edition-aligned)
			Project Requirements and Defining Scope	proj_07_a01_bs_enus	2.00		2.00
			Create Work Breakdown Structure	proj_07_a02_bs_enus	1.50		1.50
			Monitoring and Controlling Project Scope	proj_07_a03_bs_enus	1.50		1.50
		Project Time Management (PMBOK® Guide - Fourth Edition-aligned)
			Defining and Sequencing Project Activities	proj_08_a01_bs_enus	2.00		2.00
			Estimating Activity Resources and Durations	proj_08_a02_bs_enus	2.00		2.00
			Developing and Controlling the Project Schedule	proj_08_a03_bs_enus	2.00		2.00
		Project Cost Management (PMBOK® Guide - Fourth Edition-aligned)
			Estimating and Budgeting Project Costs	proj_09_a01_bs_enus	2.00	2.50	2.00
			Controlling Costs	proj_09_a02_bs_enus	1.50	2.50	1.50
		Project Quality Management (PMBOK® Guide - Fourth Edition-aligned)
			Project Quality Planning	proj_10_a01_bs_enus	2.00		2.00
			Quality Assurance and Quality Control	proj_10_a02_bs_enus	2.00		2.00
		Project Human Resource Management (PMBOK® Guide - Fourth Edition-aligned)
			Planning Project Human Resources	proj_11_a01_bs_enus	2.00		2.00
			Managing Project Human Resources	proj_11_a02_bs_enus	2.00		2.00
			Planning and Managing Project Human Resources Simulation	PROJ011A	0.50
		Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
			Stakeholders and the Communications Management Plan	proj_12_a01_bs_enus	2.00	3.00	2.00
			Processes for Managing Project Communications	proj_12_a02_bs_enus	2.00	3.00	2.00
			Communicating Effectively with Project Stakeholders Simulation	PROJ012A	0.50
		Project Risk Management (PMBOK® Guide - Fourth Edition-aligned)
			Risk Management Planning	proj_13_a01_bs_enus	1.50	2.50	1.50
			Identifying Project Risks	proj_13_a04_bs_enus	2.00	3.00	2.00
			Performing Risk Analysis	proj_13_a02_bs_enus	2.00	3.00	2.00
			Risk Response, Monitor, and Control	proj_13_a03_bs_enus	2.00	3.00	2.00
		Project Procurement Management (PMBOK® Guide - Fourth Edition-aligned)
			Planning Project Procurement	proj_14_a01_bs_enus	2.00	3.00	2.00
			Managing Procurements	proj_14_a02_bs_enus	2.00	2.50	2.00
		Code of Ethics and Professional Conduct (PMI® Standard-aligned)
			The Role of Ethics in Project Management	proj_15_a01_bs_enus	1.50	2.50	1.50
			Core PMI® Values and Ethical Standards	proj_15_a02_bs_enus	2.00	2.50	2.00
		IT Project Management Essentials
			IT Project Management Essentials: Introduction to IT Project Management	proj_17_a01_bs_enus	1.00		1.00
			IT Project Management Essentials: Initiating and Planning IT Projects	proj_17_a02_bs_enus	1.00		1.00
			IT Project Management Essentials: Executing IT Projects	proj_17_a03_bs_enus	1.00		1.00
			IT Project Management Essentials: Monitoring and Controlling IT Projects	proj_17_a04_bs_enus	1.00		1.00
			IT Project Management Essentials: Managing Risks in an IT Project	proj_17_a05_bs_enus	1.00		1.00
			IT Project Management Essentials: Testing Deliverables and Closing IT Projects	proj_17_a06_bs_enus	1.00		1.00
		Managing Software Project Outsourcing
			Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project	proj_18_a01_bs_enus	1.00		1.00
			Managing Software Project Outsourcing: Developing a Vendor Contract	proj_18_a02_bs_enus	1.00		1.00
			Managing Software Project Outsourcing: Working with the Outsourced Team	proj_18_a03_bs_enus	1.00		1.00
			Managing Software Project Outsourcing: Dealing with Risks	proj_18_a04_bs_enus	1.00		1.00
		Agile Practitioner - (PMI-ACP & ScrumMaster aligned)
			Agile Project Management Essentials	ib_pmag_a01_it_enus	2.00	2.50	2.00
			Adopting an Agile Approach to Project Management	ib_pmag_a02_it_enus	2.00	2.50	2.00
			An Overview of Agile Methodologies	ib_pmag_a03_it_enus	1.50	2.00	1.50
			Overview of the Scrum Development Process	ib_pmag_a04_it_enus	2.00	2.50	2.00
			Agile Planning: Project Initiating and Requirements Gathering	ib_pmag_a05_it_enus	1.50	1.50	1.50
			Agile Planning: Doing Estimates and Completing the Release Plan	ib_pmag_a06_it_enus	2.00	2.50	2.00
			Planning and Monitoring Iterations on an Agile Project	ib_pmag_a07_it_enus	2.50	3.50	2.50
			Leading an Agile Team	ib_pmag_a08_it_enus	2.00	2.00	2.00
			Managing Stakeholder Engagement on an Agile Project	ib_pmag_a09_it_enus	2.00	2.50	2.00
			Ensuring Delivery of Value and Quality in Agile Projects	ib_pmag_a10_it_enus	2.00	3.00	2.00
		Agile Practitioner - (PMI-ACP & ScrumMaster aligned)
			Agile Project Management Essentials	ib_pmag_a01_it_enus	2.00	2.50	2.00
			Adopting an Agile Approach to Project Management	ib_pmag_a02_it_enus	2.00	2.50	2.00
			An Overview of Agile Methodologies	ib_pmag_a03_it_enus	1.50	2.00	1.50
			Overview of the Scrum Development Process	ib_pmag_a04_it_enus	2.00	2.50	2.00
			Agile Planning: Project Initiating and Requirements Gathering	ib_pmag_a05_it_enus	1.50	1.50	1.50
			Agile Planning: Doing Estimates and Completing the Release Plan	ib_pmag_a06_it_enus	2.00	2.50	2.00
			Planning and Monitoring Iterations on an Agile Project	ib_pmag_a07_it_enus	2.50	3.50	2.50
			Leading an Agile Team	ib_pmag_a08_it_enus	2.00	2.00	2.00
			Managing Stakeholder Engagement on an Agile Project	ib_pmag_a09_it_enus	2.00	2.50	2.00
			Ensuring Delivery of Value and Quality in Agile Projects	ib_pmag_a10_it_enus	2.00	3.00	2.00
			Core PMI® Values and Ethical Standards	proj_15_a02_bs_enus	2.00	2.50	2.00
		PRINCE2®: 2009 Foundation
			Overview of Project Management (PRINCE2®: 2009-aligned)	ib_prin_a01_it_enus	1.00		1.00
			Project Organization, Planning and Risk (PRINCE2®: 2009-aligned)	ib_prin_a02_it_enus	2.00		2.00
			Project Quality, Change and Progress (PRINCE2®: 2009-aligned)	ib_prin_a03_it_enus	1.50		1.50
			Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned)	ib_prin_a04_it_enus	1.50		1.50
			Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned)	ib_prin_a05_it_enus	2.00		2.00
			Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned)	ib_prin_a06_it_enus	1.50		1.50
		Instructor Series: CompTIA Project+ (2009 Edition)
			Project+ 2009 Instructor Series: Initiating a Project	ISCT0010EN01P	1.50
			Project+ 2009 Instructor Series: Project Scope and Schedule	ISCT0010EN02P	0.70
			Project+ 2009 Instructor Series: Resources, Risks and Quality	ISCT0010EN03P	0.50
			Project+ 2009 Instructor Series: Communication, Procurement and Cost	ISCT0010EN04P	0.50
			Project+ 2009 Instructor Series: Executing the Project	ISCT0010EN05P	0.60
			Project+ 2009 Instructor Series: Monitoring, Controlling and Closing Projects	ISCT0010EN06P	1.60
		Mentoring Assets
			Mentoring Project Management Professional (PMP) PMBOK Guide 4th Edition Aligned	mntpmp4ed
			Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned	mntcapm4ed
			Mentoring PRINCE2: Foundation	mntprince2f
			Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned	mntpmp5ed
			Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed.	mntcapm5ed
		Test Preps
			TestPrep PRINCE2: Foundation	ib_prin_a01_tp_enus	1.00
			TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned	pm_capm_a01_tp_enus	3.00
			TestPrep Project Management Professional (PMP) PMBOK Guide 4th Edition Aligned	pm_proj_a03_tp_enus	4.00
PROJECT EFFECTIVENESS
	Team Building Curriculum
		Optimizing Your Performance On a Team
			Being an Effective Team Member	team_02_a01_bs_enus	1.00	1.00	1.00
			Establishing Team Goals and Responsibilities	team_02_a02_bs_enus	1.00	1.00	1.00
			Elements of a Cohesive Team	team_02_a03_bs_enus	1.00	1.00	1.00
			Effective Team Communication	team_02_a04_bs_enus	1.00	1.00	1.00
			Using Feedback to Improve Team Performance	team_02_a05_bs_enus	1.00	1.00	1.00
			Power and Politics in Matrixed Teams	_pc_ch_mgch002	0.20
		Leading Teams
			Leading Teams: Launching a Successful Team	team_03_a01_bs_enus	1.00	1.00	1.00
			Leading Teams: Establishing Goals, Roles, and Guidelines	team_03_a02_bs_enus	1.00	1.00	1.00
			Leading Teams: Developing the Team and its Culture	team_03_a03_bs_enus	1.00	1.00	1.00
			Leading Teams: Building Trust and Commitment	team_03_a04_bs_enus	1.00	1.00	1.00
			Leading Teams: Fostering Effective Communication and Collaboration	team_03_a05_bs_enus	1.00	1.00	1.00
			Leading Teams: Motivating and Optimizing Performance	team_03_a06_bs_enus	1.00	1.00	1.00
			Leading Teams: Dealing with Conflict	team_03_a07_bs_enus	1.00	1.00	1.00
			Leading Teams: Managing Virtual Teams	team_03_a08_bs_enus	1.00	1.00	1.00
			Building Trust Incrementally	_pc_bi_lsbi004	0.10
			Inspiring your Team	_pc_bi_lsbi010	0.10
			Support Your Leader	_pc_bi_pfbi010	0.10
			Developing Self-Sufficient Teams	_pc_ch_mgch001	0.20
			Choosing the Right Team Culture	_pc_ch_pfch006	0.20
			Managing Communications in a Virtual Team	_pc_bi_mgbi001	0.10
			Building and Leading Teams	_pc_ch_lach023	0.50
			Meeting Team Performance Challenges	_pc_ch_pach010	0.20
PROJECT EFFECTIVENESS
	Business Analysis
		Certified Business Analysis Professional (CBAP™) - BABOK® Guide V2.0 aligned
			Introduction to Business Analysis and Essential Competencies	ib_buap_a01_it_enus	2.00	2.50	2.00
			Introduction to Business Analysis Planning	ib_buap_a02_it_enus	2.50	2.00	2.50
			Planning Business Analysis Communication and Monitoring	ib_buap_a03_it_enus	2.50		2.50
			Business Analysis Requirements Elicitation	ib_buap_a04_it_enus	2.00		2.00
			Business Analysis Requirements Management and Communication	ib_buap_a05_it_enus	2.00		2.00
			Business Analysis: Enterprise Analysis	ib_buap_a06_it_enus	2.50		2.50
			Business Analysis: Introduction to Requirements Analysis	ib_buap_a07_it_enus	2.50		2.50
			Business Analysis: Verify and Validate Requirements	ib_buap_a08_it_enus	2.00		2.00
			Business Analysis: Solution Assessment and Validation	ib_buap_a09_it_enus	3.00		3.00
SALES and CUSTOMER FACING SKILLS
	Sales Curriculum
		Sales Foundations
			Introduction to Sales	sale_01_a01_bs_enus	1.00
			Strategic Sales Planning	sale_01_a02_bs_enus	1.00
			Preparing for Successful Sales	sale_01_a03_bs_enus	1.00
			Developing Strong Customer Relationships	sale_01_a04_bs_enus	1.00
			Working within the Sales Culture of Your Organization	sale_01_a05_bs_enus	1.00
			Developing a Customer-focused Sales Approach	sale_01_a06_bs_enus	1.00
			Don’t Only Go For the Big Fish	_pc_bi_spbi009	0.10
			The Ethics of Gift Giving	_pc_bi_spbi014	0.10
			Sales Performance-Boosting Persuasion Techniques	_pc_bi_spbi018	0.20
			Get It Together: Organizing Your Sales Approach	_pc_bi_sabi002	0.10
			Presentations that Get People Talking	_pc_bi_sabi003
			Conducting Effective Discovery Meetings	_pc_ch_sach001	0.20
			The Proof Is in the Proposal	_pc_ch_sach003	0.20
			Building Momentum in Discovery Meetings	_pc_bi_sabi011	0.20
			Using Customer Knowledge to Advance Sales	_pc_ch_sach006	0.20
		Sales Negotiations
			Negotiation Skills for Sales Professionals: Preparing to Negotiate	sale_02_a01_bs_enus	1.00
			Negotiation Skills for Sales Professionals: Value Exchange	sale_02_a02_bs_enus	1.00
			Negotiation Skills for Sales Professionals: Reaching Agreement	sale_02_a03_bs_enus	1.00
			Talking Value with Your Customers	_pc_bi_sabi004
			Dealing with Questions, Objections, and Resistance	_pc_bi_sabi005	0.10
			Dealing with Negotiation Challenges	_pc_bi_sabi009	0.10
			Creating a Customer-focused Organization	_pc_ch_lach020	0.20
			Negotiating Contract Terms	_pc_ch_pach001	0.10
			Communicating Your Company’s Value	_pc_ch_sach004
			Turning Obstacles into Opportunities	_pc_ch_sach005	0.20
			Negotiating with Your Customer	_pc_ch_sach009	0.20
		Solution Selling
			Solution Selling: Mastering the Essentials	sale_03_a01_bs_enus	1.00
			Solution Selling: Meeting an Active Need	sale_03_a02_bs_enus	1.00
			Solution Selling: Creating New Opportunities	sale_03_a03_bs_enus	1.00
			Turning Potential Customers into Allies	_pc_ch_sach008	0.20
			Preparing to Implement Solutions	_pc_ch_sach010	0.20
			Managing Implementation Problems	_pc_bi_sabi010	0.10
			Connecting Customers and Solutions	_pc_bi_sabi008	0.10
		Strategic Account Sales Skills
			Selling to Key Players	_pc_bi_spbi001	0.10
			Selling the Positive First Impression	_pc_bi_spbi004	0.10
			Building relationships	_pc_bi_spbi017	0.10
			Crafting Sales Strategies	_pc_ch_spch002	0.20
			Pricing Strategy	_pc_ch_spch003	0.20
			Performance Payout Plans	_pc_ch_spch004	0.20
			Sales and Marketing: Two Sides of the Same Coin?	_pc_bi_spbi011	0.10
		Sales Management
			Developing and Leading Your Sales Team	_pc_bi_spbi003	0.10
			Planning Direct Mail to Generate Leads for Complex Sales	_pc_bi_spbi006	0.10
			Sales Support Roles For Better Customer Interaction	_pc_bi_spbi007	0.10
		Essential Selling Skills
			Essential Selling Skills: Mastering Cold Calling	sale_05_a01_bs_enus	1.00
			Essential Selling Skills: Qualifying Sales Prospects	sale_05_a02_bs_enus	1.00
			Essential Selling Skills: Closing the Sale	sale_05_a03_bs_enus	1.00
			Effective Cold Calling	_pc_bi_sabi007	0.10
			Getting Organized to Meet Your Sales Goals	_pc_ch_sach002	0.20
			Making Contact: Access Strategies	_pc_ch_sach007	0.20
SALES and CUSTOMER FACING SKILLS
	Customer Service Curriculum
		Frontline Call Center Skills
			Managing Your Time: The Importance of Call Tracking and Ticketing	_pc_bi_ctbi003	0.10
			Creating an Effective On-hold Message	_pc_bi_ctbi008	0.10
			Aligning Agent Behaviors with Caller Types	_pc_bi_ctbi010	0.10
			Determining Proper-Expectation-management Techniques	_pc_ch_ctch001	0.20
			Training methods for CSRs in the Customer Contact center industry	_pc_ch_ctch002	0.20
		Inbound Call Center Management
			Converting a Call Center to a Profit Center	_pc_bi_ctbi001	0.10
			Managing Your Call Center More Efficiently	_pc_bi_ctbi002	0.10
			Customer Service Training – The Interview and Beyond	_pc_bi_ctbi004	0.10
			Disaster Recovery – Keeping the Lines Open	_pc_bi_ctbi005	0.10
			Preventing Agent Absenteeism through Better Working Conditions	_pc_bi_ctbi006	0.10
			Workforce Management Software- Is there a need?	_pc_bi_ctbi009	0.10
			Prioritizing Rewards and Recognition in Call Centers	_pc_bi_ctbi011	0.10
		ITIL® 2011 Edition Foundation Syllabus
			ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle	ib_itlv_a01_it_enus	1.50	2.50	1.50
			ITIL® 2011 Edition Foundation: Service Strategy Fundamentals	ib_itlv_a02_it_enus	2.50	3.00	2.50
			ITIL® 2011 Edition Foundation: Service Strategy Processes	ib_itlv_a03_it_enus	1.50	1.50	1.50
			ITIL® 2011 Edition Foundation: Service Design Fundamentals	ib_itlv_a04_it_enus	1.50	2.00	1.50
			ITIL® 2011 Edition Foundation: Service Design Processes	ib_itlv_a05_it_enus	2.50	3.50	2.50
			ITIL® 2011 Edition Foundation: Service Transition Processes and Policies	ib_itlv_a06_it_enus	2.50	2.50	2.50
			ITIL® 2011 Edition Foundation: Introduction to Service Operation	ib_itlv_a07_it_enus	1.00	1.50	1.00
			ITIL® 2011 Edition Foundation: Service Operation Processes	ib_itlv_a08_it_enus	2.00	2.50	2.00
			ITIL® 2011 Edition Foundation: Continual Service Improvement	ib_itlv_a09_it_enus	1.50	1.50	1.50
		ITIL® 2011 Edition Overview
			ITIL® 2011 Edition Overview: Creating a Service Culture	ib_ovvx_a01_it_enus	2.00		2.00
			ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework	ib_ovvx_a02_it_enus	2.00		2.00
			ITIL® 2011 Edition Overview: Certification and Benefits	ib_ovvx_a03_it_enus	2.00
		ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)
			ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis	ib_iosb_a01_it_enus	1.50
			ITIL® 2011 Edition OSA: Introduction to Event Management	ib_iosb_a02_it_enus	3.50
			ITIL® 2011 Edition OSA: Introduction to Incident Management	ib_iosb_a03_it_enus	2.50
			ITIL® 2011 Edition OSA: Incident Management Interactions	ib_iosb_a04_it_enus	3.00
			ITIL® 2011 Edition OSA: Introduction to Request Fulfillment	ib_iosb_a05_it_enus	2.00
			ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges	ib_iosb_a06_it_enus	2.50
			ITIL® 2011 Edition OSA: Introduction to Problem Management	ib_iosb_a07_it_enus	3.00
			ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges	ib_iosb_a08_it_enus	2.50
			ITIL® 2011 Edition OSA: Introduction to Access Management	ib_iosb_a09_it_enus	3.00
			ITIL® 2011 Edition OSA: Introduction to the Service Desk	ib_iosb_a10_it_enus	2.00
			ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing	ib_iosb_a11_it_enus	1.50
			ITIL® 2011 Edition OSA: Introduction to Functions	ib_iosb_a12_it_enus	2.50
			ITIL® 2011 Edition OSA: Function Activities	ib_iosb_a13_it_enus	1.50
			ITIL® 2011 Edition OSA: Technology and Implementation Considerations	ib_iosb_a14_it_enus	2.50
		Customer Service Representative, Professionalism
			The Customer Service Representative (CSR)	cust_06_a01_bs_enus	3.50
			Support Center Services and Work Environment	cust_06_a02_bs_enus	3.00
			Team and Customer Relationships	cust_06_a03_bs_enus	3.00
		Customer Service Representative, Skills
			Customer Interactions	cust_07_a01_bs_enus	3.50	3.00
			Communication Skills	cust_07_a02_bs_enus	3.50	4.50
			Conflict, Stress, and Time Management	cust_07_a03_bs_enus	3.50	2.50
		Customer Service Representative, Process
			Customer Service Processes and Procedures	cust_08_a01_bs_enus	3.00
			Quality in a Support Center	cust_08_a02_bs_enus	3.50
			Support Center Tools, Technologies and Metrics	cust_08_a03_bs_enus	3.00
			Dealing with Irrational Customers and Escalating Complaints	cust_08_a04_bs_enus	2.00
		Customer Service Fundamentals
			Customer Service Fundamentals: Building Rapport in Customer Relationships	cust_09_a01_bs_enus	1.00	1.00	1.00
			Customer Service in the Field	cust_09_a02_bs_enus	1.00	1.00	1.00
			Customer Service over the Phone	cust_09_a03_bs_enus	1.00	1.00	1.00
			Internal Customer Service	cust_09_a04_bs_enus	1.00	1.00	1.00
			Customer Service Confrontation and Conflict	cust_09_a05_bs_enus	1.00	1.00	1.00
			Shaping the Direction of Customer Service in Your Organization	cust_09_a06_bs_enus	1.00	1.00	1.00
			Aligning Performance to Key Indicators	_pc_bi_ctbi007	0.10
			The Angry Caller: What’s Your Plan?	_pc_bi_spbi016	0.10
		Customer Focus
			Identifying and Managing Customer Expectations	cust_10_a01_bs_enus	1.00
			Creating and Sustaining a Customer-focused Organization	cust_10_a02_bs_enus	1.00
			Customer-focused Interaction	cust_10_a03_bs_enus	1.00
			Listening to your Customers	_pc_bi_spbi002	0.10
			Developing Your Customer Focus	_pc_ch_pach009	0.20
		Customer Advocacy
			Customer Advocacy: Communicating to Build Trusting Customer Relationships	cust_11_a01_bs_enus	1.00
			Customer Advocacy: Enhancing the Customer Experience	cust_11_a02_bs_enus	1.00
			Customer Advocacy: Supporting Customer Advocacy	cust_11_a03_bs_enus	1.00
SALES and CUSTOMER FACING SKILLS
	Industry Foundations
		Industry Overviews
			The Telecommunications Industry Overview: Version 3	indo_01_a11_bs_enus	1.00	1.00
			The Health Care Industry Overview: Version 3	indo_01_a12_bs_enus	1.00	1.00
			The Insurance Industry Overview: Version 3	indo_01_a13_bs_enus	1.00	1.00
			The Banking Industry Overview: Version 3	indo_01_a14_bs_enus	1.00	1.00
			The Oil and Gas Industry Overview: Version 3	indo_01_a15_bs_enus	1.00	1.00
			The Retail Industry Overview: Version 3	indo_01_a16_bs_enus	1.00	1.00
			The Manufacturing Industry Overview: Version 3	indo_01_a17_bs_enus	1.00	1.00
			The Pharmaceutical Industry Overview: Version 3	indo_01_a18_bs_enus	1.00	1.00
			The Information Technology Industry Overview: Version 3	indo_01_a19_bs_enus	1.00	1.00
			The Federal Government Industry Overview: Version 3	indo_01_a20_bs_enus	1.00	1.00
			The Education Industry Overview: Version 1	indo_01_a21_bs_enus	1.00	1.00
			The Utilities Industry Overview: Version 1	indo_01_a22_bs_enus	1.00	1.00
			The Chemicals Industry Overview: Version 1	indo_01_a23_bs_enus	1.00	1.00
			The Broadcasting & Entertainment Industry Overview: Version 1	indo_01_a24_bs_enus	1.00	1.00
			The Capital Markets Industry Overview: Version 1	indo_01_a25_bs_enus	1.00	1.00
			The Consumer Electronics Industry Overview: Version 1	indo_01_a26_bs_enus	1.00	1.00
			The Aerospace & Defense Industry Overview: Version 1	indo_01_a27_bs_enus	1.00	1.00
			The Biotechnology Industry Overview: Version 1	indo_01_a28_bs_enus	1.00	1.00
			The Automotive Industry Overview: Version 3	indo_01_a29_bs_enus	1.00	1.00
			The Food and Beverage Industry Overview: Version 3	indo_01_a30_bs_enus	1.00	1.00
			The Agriculture Industry Overview	indo_01_a31_bs_enus	1.50	2.00
SALES and CUSTOMER FACING SKILLS
	TestPreps
		Test Preps
			TestPrep ITIL Foundation	ib_itlv_a01_tp_enus	1.00
Element K Business
	Customer Service
		Call Center
			Call Center Operations 1: Call Center Essentials (Includes Simulation)	en_us_106369_ek	1.50
			Call Center Operations 2: Customer Rapport (Includes Simulation)	en_us_106370_ek	1.00
			Call Center Operations 3: Call Center Performance (Includes Simulation)	en_us_106373_ek	1.00
			Call Center Operations 4: Call Center Challenges (Includes Simulation)	en_us_106376_ek	1.00
		Challenging Customers
			Dealing with Challenging Customer Interactions: Establishing a Solid Customer Relationship (Includes Simulation)	en_us_135409_ek	2.00
			Dealing with Challenging Customer Interactions: Overcoming Communication Issues (Includes Simulation)	en_us_135410_ek	1.50
			Dealing with Challenging Customer Interactions: Resolving Challenging Situations (Includes Simulation)	en_us_135411_ek	2.00
		Client Relationship Management
			Client Relationship Management 1: Managing Relationships During Initiation and Planning (Includes Simulation)	en_us_177553_ek	1.50
			Client Relationship Management 2: Managing Relationships During Execution and Close-Out (Includes Simulation)	en_us_177554_ek	1.00
			Client Relationship Management 3: Managing Interaction-Based Causes for Project Failure (Includes Simulation)	en_us_191799_ek	1.00
		Customer Service
			Customer Service Via Phone and Email (Includes Simulation)	en_us_71306_ek	4.00
		ITIL® - Information Technology Infrastructure Library
			ITIL® Operational Support and Analysis (2011 Edition)	en_us_314528_ek	5.00
			ITIL® Service Transition (2011 Edition)	en_us_313491_ek	6.00
Element K Business
	Human Resources
		HR Compliance
			Labor Unions in the Workplace: Creating an Equitable Workplace (Includes Simulation)	en_us_125707_ek	1.00
			Labor Unions in the Workplace: Working with Labor Unions (Includes Simulation)	en_us_125781_ek	1.00
		Organizational Development
			Presenting Successful Training for Non-Training Professionals (Includes Simulation)	en_us_87321_ek	2.00
		Performance Management
			Employee Performance Management 1: Identifying Employee Development Needs (Includes Simulation)	en_us_257966_ek	1.00
			Employee Performance Management 2: Managing Employee Training (Includes Simulation)	en_us_258117_ek	1.00
Element K Business
	Management & Leadership
		Business Strategies
			The Strategic Development of Talent 3: Developing a Learning Organization (Includes Simulation)	en_us_168802_ek	1.00
		Crisis Management
			Business Crisis Management 1: Preparing for Business Crises (Includes Simulation)	en_us_242312_ek	1.00
			Business Crisis Management 2: Communicating During Business Crises (Includes Simulation)	en_us_253691_ek	0.50
		Knowledge Management
			Knowledge Management: Basics of Knowledge Management (Includes Simulation)	en_us_133635_ek	1.00
			Knowledge Management: Implementing Knowledge Management (Includes Simulation)	en_us_134274_ek	1.00
			Knowledge Management: Knowledge Management and Organizational Learning (Includes Simulation)	en_us_133636_ek	1.00
		Leading By Example
			Leading in Tough Times 1: Preparing to Manage Tough Times (Includes Simulation)	en_us_203593_ek	1.50
			Leading in Tough Times 2: Leading Through Actions (Includes Simulation)	en_us_203594_ek	1.00
			Leading in Tough Times 3: Leading People Through Change (Includes Simulation)	en_us_234260_ek	1.50
		Management Development Program
			Employee Relations: Communicating for Effective Employee Relations (Includes Simulation)	en_us_134276_ek	1.00
			Employee Relations: Satisfying Employees (Includes Simulation)	en_us_134390_ek	1.00
			Employee Relations: Understanding Employment Laws (Includes Simulation)	en_us_136985_ek	1.00
			Managing Organizational Goals (Includes Simulation)	en_us_85817_ek	3.50
			Recognizing Employee Performance (Second Edition) (Includes Simulation)	en_us_79597_ek	2.00
		Team Building
			Team Sponsorship: Sponsoring a Natural Team (Includes Simulation)	en_us_136309_ek	1.00
			Team Sponsorship: Sponsoring Standing and Ad Hoc Teams (Includes Simulation)	en_us_134275_ek	1.50
		Women in Leadership
			Women in Leadership: Gaining Leadership Excellence Through Effective Communication (Includes Simulation)	en_us_134277_ek	1.50
			Women in Leadership: Leading People in an Organization (Includes Simulation)	en_us_123421_ek	1.00
			Women in Leadership: Overcoming Common Leadership Challenges (Includes Simulation)	en_us_130530_ek	1.00
		Working with Consultants
			Working With Consultants 1: Sourcing Consultants (Includes Simulation)	en_us_256197_ek	1.50
			Working With Consultants 2: Working on a Consultant Managed Project (Includes Simulation)	en_us_267377_ek	2.00
			Working With Consultants 3: Concluding a Consulting Assignment (Includes Simulation)	en_us_258118_ek	1.50
Element K Business
	Operations & Quality
		Supply Chain
			Introduction to Supply Chain Management	en_us_327614_ek	7.50
Element K Business
	Personal Effectiveness
		Collaboration and Decision Making
			Collaboration Skills (Includes Simulation)	en_us_128497_ek	2.00
		Communication Skills
			Basics of eCommunication (Includes Simulation)	en_us_258113_ek	1.50
		Cross Cultural Communication
			Communicating Across Cultures (Includes Simulation)	en_us_69774_ek	2.00
		Wellness
			Wellness: Blood Pressure Control	en_us_171448_ek	1.00
			Wellness: Cholesterol Reduction	en_us_169554_ek	1.00
			Wellness: Creative Thinking	en_us_193650_ek	1.00
			Wellness: Fitness Primer	en_us_172941_ek	1.00
			Wellness: Interpersonal Communication	en_us_188451_ek	1.00
			Wellness: Introduction and Self-Assessment	en_us_165451_ek	1.00
			Wellness: Job Satisfaction	en_us_193646_ek	1.00
			Wellness: Low-Back Care	en_us_187351_ek	1.50
			Wellness: Managing Change	en_us_193645_ek	1.00
			Wellness: Nutrition	en_us_187349_ek	1.00
			Wellness: Personal Growth	en_us_193133_ek	1.00
			Wellness: Personal Safety	en_us_192867_ek	1.00
			Wellness: Stop Smoking	en_us_169552_ek	0.50
			Wellness: Stress Management	en_us_169553_ek	0.50
			Wellness: Weight Control	en_us_172940_ek	1.50
Element K Business
	Sales & Marketing
		Basho Selling Method
			Basho Sales Training: Bargaining With Clients (Includes Simulation)	en_us_128946_ek	1.00
			Basho Sales Training: Closing a Sales Call (Includes Simulation)	en_us_128947_ek	1.00
			Basho Sales Training: Conducting a Sales Meeting (Includes Simulation)	en_us_128945_ek	1.00
			Basho Sales Training: Generating Interest Through Sales Calls (Includes Simulation)	en_us_128944_ek	1.00
			Basho Sales Training: Prospecting (Includes Simulation)	en_us_128943_ek	1.00
		Consulting Skills
			Consulting Skills 1: The Basics	en_us_255260_ek	1.00
			Consulting Skills 2: Marketing, Building, and Expanding	en_us_257977_ek	1.00
		Global Marketing
			Global Marketing Strategy Essentials 1: Overview of Global Marketing Strategy Essentials	en_us_296195_ek	1.50
			Global Marketing Strategy Essentials 2: Understanding Your Company	en_us_299918_ek	1.00
			Global Marketing Strategy Essentials 3: Identifying Your Customers	en_us_299919_ek	1.00
			Global Marketing Strategy Essentials 4: Understanding Your Customers	en_us_299920_ek	1.00
			Global Marketing Strategy Essentials 5: Developing a Competitive Difference	en_us_302258_ek	1.00
			Global Marketing Strategy Essentials 6: Selecting the Right Partners	en_us_302259_ek	1.00
			Global Marketing Strategy Essentials 7: Leveraging Country Differences	en_us_302260_ek	1.00
			Global Marketing Strategy Essentials 8: Using the Situation Analysis to Inform Marketing Decisions	en_us_302261_ek	1.00
		Management Development Program
			Scoping Your Internet Project (Includes Simulation)	en_us_69717_ek	4.00
		Marketing
			Branding Your Internet Identity (Includes Simulation)	en_us_69683_ek	4.00
		Sales Management
			Managing for Sales Results 1: Building a Sales Team	en_us_296197_ek	1.00
			Managing for Sales Results 2: Training Your Sales Team	en_us_305396_ek	1.00
			Managing for Sales Results 3: Creating a Motivating Environment	en_us_305544_ek	1.00
		Sales Strategy
			Sales Territory Management 1: Understanding Your Territory	en_us_249120_ek	1.00
			Sales Territory Management 2: Organizing Your Time	en_us_255262_ek	1.00
			Sales Territory Management 3: Developing a Territory Plan	en_us_270619_ek	1.00
Element K Business
	Concepts
		CompTIA Project+ (2009 Objectives)
			CompTIA® Project+™ Certification (2009 Objectives): Part 1 of 6	en_us_160067_ek	3.00
			CompTIA® Project+™ Certification (2009 Objectives): Part 2 of 6	en_us_160068_ek	4.50
			CompTIA® Project+™ Certification (2009 Objectives): Part 3 of 6	en_us_160069_ek	3.00
			CompTIA® Project+™ Certification (2009 Objectives): Part 4 of 6	en_us_160070_ek	3.50
			CompTIA® Project+™ Certification (2009 Objectives): Part 5 of 6	en_us_160071_ek	3.00
			CompTIA® Project+™ Certification (2009 Objectives): Part 6 of 6	en_us_160076_ek	4.50
		IT Team Management
			Program Management Professional (PgMP)℠ Credential: Second Edition	en_us_317649_ek	12.00
		PRINCE2®
			PRINCE2® Practitioner	en_us_310567_ek	5.00
		Project Management
			Introduction to Agile Project Management	en_us_113282_ek	6.00
			PMI-RMP® Certification (Part 1 of 11): Understanding Project Management Fundamentals	en_us_188290_ek	2.00
			PMI-RMP® Certification (Part 10 of 11): Monitoring and Controlling Project Risks	en_us_188509_ek	2.00
			PMI-RMP® Certification (Part 11 of 11): Examining Enterprise-Wide Risk Management	en_us_188376_ek	1.00
			PMI-RMP® Certification (Part 2 of 11): Identifying Project Management Processes	en_us_188355_ek	1.50
			PMI-RMP® Certification (Part 3 of 11): Initiating a Project	en_us_188361_ek	3.50
			PMI-RMP® Certification (Part 4 of 11): An Overview of Project Risk Management	en_us_188372_ek	1.50
			PMI-RMP® Certification (Part 5 of 11): Planning Risk Management	en_us_188373_ek	2.00
			PMI-RMP® Certification (Part 6 of 11): Identifying Risks	en_us_188507_ek	5.00
			PMI-RMP® Certification (Part 7 of 11): Performing Qualitative Risk Analysis	en_us_188374_ek	3.00
			PMI-RMP® Certification (Part 8 of 11): Performing Quantitative Risk Analysis	en_us_188508_ek	4.00
			PMI-RMP® Certification (Part 9 of 11): Developing a Risk Response Plan	en_us_188375_ek	3.50
			PMI-SP® Certification (Part 1 of 11): Understanding Project Management Fundamentals	en_us_169071_ek	1.00
			PMI-SP® Certification (Part 10 of 11): Monitoring and Controlling Schedules	en_us_169084_ek	1.50
			PMI-SP® Certification (Part 11 of 11): Managing Risks and Behavior in Scheduling	en_us_169085_ek	1.00
			PMI-SP® Certification (Part 2 of 11): Identifying Project Management Processes	en_us_169072_ek	1.00
			PMI-SP® Certification (Part 3 of 11): Describing Project Initiation	en_us_169073_ek	1.50
			PMI-SP® Certification (Part 4 of 11): Preparing to Build a Schedule	en_us_169074_ek	1.00
			PMI-SP® Certification (Part 5 of 11): Defining Activities	en_us_169075_ek	1.00
			PMI-SP® Certification (Part 6 of 11): Sequencing Activities	en_us_169076_ek	1.00
			PMI-SP® Certification (Part 7 of 11): Estimating Activity Resources	en_us_169077_ek	1.00
			PMI-SP® Certification (Part 8 of 11): Estimating Activity Duration	en_us_169081_ek	1.00
			PMI-SP® Certification (Part 9 of 11): Developing a Schedule	en_us_169082_ek	1.00
New Releases
PROJECT EFFECTIVENESS
	Project Management Curriculum
		Project Scope Management (PMBOK® Guide - Fifth Edition-aligned)
			Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition)	proj_21_a03_bs_enus	1.50
		Project Time Management (PMBOK® Guide - Fifth Edition-aligned)
			Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition)	proj_22_a01_bs_enus	2.00
			Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition)	proj_22_a02_bs_enus	2.00
			Developing and Controlling the Project Schedule (PMBOK® Guide Fifth Edition)	proj_22_a03_bs_enus	2.00
		Project Cost Management (PMBOK® Guide - Fifth Edition-aligned)
			Planning Project Costs (PMBOK® Guide Fifth Edition)	proj_23_a01_bs_enus	2.00
			Controlling Project Costs (PMBOK® Guide Fifth Edition)	proj_23_a02_bs_enus	1.50
		Project Quality Management (PMBOK® Guide - Fifth Edition-aligned)
			Plan Quality Management (PMBOK® Guide Fifth Edition)	proj_24_a01_bs_enus	2.00
			Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)	proj_24_a02_bs_enus	2.00
		Project Human Resource Management (PMBOK® Guide - Fifth Edition-aligned)
			Planning Project Human Resources (PMBOK® Guide Fifth Edition)	proj_25_a01_bs_enus	2.00
			Managing Project Human Resources (PMBOK® Guide Fifth Edition)	proj_25_a02_bs_enus	2.00
		Project Communications Management (PMBOK® Guide - Fifth Edition-aligned)
			Plan and Manage Project Communications (PMBOK® Guide Fifth Edition)	proj_26_a01_bs_enus	2.00
			Control Project Communications (PMBOK® Guide Fifth Edition)	proj_26_a02_bs_enus	1.00
		Project Risk Management (PMBOK® Guide - Fifth Edition-aligned)
			Risk Management Planning (PMBOK® Guide Fifth Edition)	proj_27_a01_bs_enus	1.50
			Identifying Project Risks (PMBOK® Guide Fifth Edition)	proj_27_a02_bs_enus	1.50
			Performing Risk Analysis (PMBOK® Guide Fifth Edition)	proj_27_a03_bs_enus	2.00
			Risk Response and Control (PMBOK® Guide Fifth Edition)	proj_27_a04_bs_enus	2.00
		Project Procurement Management (PMBOK® Guide - Fifth Edition-aligned)
			Planning Project Procurement Management (PMBOK® Guide Fifth Edition)	proj_28_a01_bs_enus	1.50
			Managing Procurements (PMBOK® Guide Fifth Edition)	proj_28_a02_bs_enus	2.00
		Project Stakeholder Management (PMBOK® Guide - Fifth Edition-aligned)
			Project Stakeholder Management (PMBOK® Guide Fifth Edition)	proj_29_a01_bs_enus	1.50
			Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition)	proj_29_a02_bs_enus	1.50
		Mentoring Assets
			Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned	mntpmp5ed
			Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed.	mntcapm5ed
SALES and CUSTOMER FACING SKILLS
	Customer Service Curriculum
		ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)
			ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis	ib_iosb_a01_it_enus	1.50
			ITIL® 2011 Edition OSA: Introduction to Event Management	ib_iosb_a02_it_enus	3.50
			ITIL® 2011 Edition OSA: Introduction to Incident Management	ib_iosb_a03_it_enus	2.50
			ITIL® 2011 Edition OSA: Incident Management Interactions	ib_iosb_a04_it_enus	3.00
			ITIL® 2011 Edition OSA: Introduction to Request Fulfillment	ib_iosb_a05_it_enus	2.00
			ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges	ib_iosb_a06_it_enus	2.50
			ITIL® 2011 Edition OSA: Introduction to Problem Management	ib_iosb_a07_it_enus	3.00
			ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges	ib_iosb_a08_it_enus	2.50
			ITIL® 2011 Edition OSA: Introduction to Access Management	ib_iosb_a09_it_enus	3.00
			ITIL® 2011 Edition OSA: Introduction to the Service Desk	ib_iosb_a10_it_enus	2.00
			ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing	ib_iosb_a11_it_enus	1.50
			ITIL® 2011 Edition OSA: Introduction to Functions	ib_iosb_a12_it_enus	2.50
			ITIL® 2011 Edition OSA: Function Activities	ib_iosb_a13_it_enus	1.50
			ITIL® 2011 Edition OSA: Technology and Implementation Considerations	ib_iosb_a14_it_enus	2.50

*Updated: April 12, 2013*