SkillPort 6.1 Users Guide

SkillPort Features Optional SkillPort Features
SEARCH-and-LEARN™ Books24x7 Referenceware
My Plan Course Features and Navigation
My Favorites IT Classic Courses
My Report SkillSoft Simulations (SkillSims)
Taking Courses Technical Support

SkillPort Features

Home Page

The Home page appears when you login to SkillPort. It presents summary information to help you develop your individualized learning plan and track your progress. You can access all of SkillPort's various features and learning resources from this page. 

Along the left side is a Shortcuts menu that provides access to SkillPort features and informational pages related to your e-Learning program. The SEARCH-and-LEARNfeature is located at the top of the screen. The My Plan section contains links to the learning events that have been added to your formal learning plan, either by you or your administrator. The My Favorites area is where you can store links to certain types of learning events, such as SkillBriefs, Job Aids, and books, for quick access. The My Report section contains information regarding the courses you have started and completed. The Company News scrolling list displays links to various topics relating to news and learning events relevant to your company. Below is an example of a typical SkillPort Home page.

Note: Depending on how your SkillPort site is configured, some of the options described in the following sections may not be available to you.

The SkillPort home page


SkillPort presents learning events in an expandable catalog of assigned content. Content can be organized in standard curricula, by certification path, or in a Learning Program. Depending upon the size of your course library, the SkillPort catalog may contain thousands of learning events, including:

Courseware icon Courses Custom content
SkillBrief icon SkillBriefs Mentoring
Simulation icon Simulations Express Guides
Job Aid icon Job Aids Course evaluations
TestPrep iconTestPrep exams  

Note: SkillBriefs and Job Aids are available from the Course summary page. Mentoring objects, if available for your organization, appear in the Certification View.

Learning events are organized into curricula that keep related subjects together. The curricula are organized by subject-matter, represented by a folder icon that contains additional sub-categories or the actual learning events. As you select a category, the contents of the selected item are displayed in the catalog.

To view the contents of the catalog, browse through the catalog hierarchy. A breadcrumb trail at the top of the course information panel will show you where you are. You can also select the View Expanded Catalog link to see the entire catalog, however, this may take some time to display, depending on the amount of content you have access to.

Certification View

To access a learning event, select the hyperlink title text next to the icon.

To quickly search for a specific learning event, you can also use SEARCH-and-LEARN.

Certification View

SkillSoft's IT skills and business skills library offer content mappings to the professional certification programs of a number of vendors, including Microsoft, Cisco, and CompTIA.

Cerification View

The Certification View allows you to see SkillSoft's content organized by vendor certification and by vendor exam. You can use it to easily pinpoint the available content that will help you prepare for certification. The Certification View also offers brief summaries certification summary iconof the required and elective portions of each certification within the Catalog, enabling you to determine where to most appropriately direct your efforts.

Learning Programs

Learning programs consist of a series of courses assigned to you by your company or organization. The goal of the Learning Program is to track your training performance on a designated series of courses. You complete a Learning Program by finishing every course.

Learning Program View

You can view your progress for a Learning Program in My Report.


Use SEARCH-and-LEARN™ to quickly find information on a specific subject using keyword searches. You can search for all the different learning event types available on SkillPort, including courses, individual topics, simulations, books, SkillBriefs, and Job Aids.


  1. In the SEARCH-and-LEARN panel, type a keyword or phrase in the Search for field. See Search tips for different ways of entering keywords.

  2. Select a learning event category from the Category drop-down list. Alternatively, you can search all content categories.

  3. If content in more than one language is available to you, choose a language from the Language drop-down list.

  4. Select Search.

  5. The search results appear below the SEARCH-and-LEARN panel. If you searched for all categories, the results will be grouped by category. The results will be ordered according to relevance, as indicated by a thermometer icon Thermometer icon.

Results for an 'All Categories' search

Refining your search

You can refine your search by:

Do a related search

  1. After doing an initial search in SEARCH-and-LEARN, select a learning event title in the search results.

  2. The learning event summary page appears in the main pane on the right and the other search results are shown as a list on the left.

  3. Select the Related Search button to display a list of learning events that relate to the event you have selected.

For example, if you do a search on the word "programming", SEARCH-and-LEARN will likely return a list of events relating to a number of different programming languages. If you select one of those learning events, say a course on Java, and then do a related search, only learning events about Java will be returned.

Note: Once you have performed a related search, the Related Search button will not reappear until you have opened the summary page of another learning event.

My Plan

My Plan contains items that are part of your formal learning program. You, your training administrator, or your manager can add learning events to your My Plan and assign them a goal and a completion date.

Adding learning events to My Plan

  1. Find a learning event by browsing the Catalog or by specifying a word or phrase using SEARCH-and-LEARN.

  2. Select the name of the learning event that you want to add to your plan.

  3. In the learning event summary page, select Add this Course to My Plan. You will be presented with a Details dialog that permits you to enter Due Date, Goal, and Reminder information.

  4. Select the Submit button.

The learning event is now listed under My Plan.

Adding folders to My Plan

You can add folders to My Plan in which you can store related learning events.

  1. In My Plan, select the Add New Folder to My Plan button.

  2. In the Add to My Plan page, type a name in the Folder field.

  3. Enter a goal and select a due date for the folder.

  4. Select the appropriate e-mail reminder option.

  5. Select the Submit button.

The new folder should now be listed under My Plan.

Add learning events to a folder

  1. Find the summary page for the learning event, either by browsing the Catalog or by using SEARCH-and-LEARN.

  2. Select Add to My Plan.

  3. In the Select Folder page, select the Select this Folder link next to the name of the folder.

  4. Enter the goal, due date, and e-mail reminder.

  5. Select Submit.

My Favorites

My Favorites is an area where you can store links to certain types of learning event for quick access. It supports SkillBrief iconSkillBriefs, Job Aid icon Job Aids, and Book icon books - learning events that are considered part of your informal learning and do not have scores tracked by SkillPort.

You can select the Go button to launch the learning event directly, or select the title of the event to view its summary page.

The My Favorites view

Adding an item to My Favorites

  1. Select a learning event by going to the Catalog tab or by specifying a word or phrase using SEARCH-and-LEARN.

  2. Select the learning event you wish to add to your favorites by selecting the underlined name of the event.

  3. Select Add to My Favorites.

  4. Select the Close this Window button.

  5. Select the Home page tab.

The learning event now appears under My Favorites.

My Report

My Report displays a record of all your learning event activity. Your Learner Records Progress Report indicates your status with items currently in your learning plan, as well as those completed in the past and no longer part of your plan. A summary of My Report is shown on the Home page. Select the Take me to detailed reports ... button or the My Report shortcut to view the full report.

My Report is broken down into sections:

Completed and Started Courses

Completed and Started courses in My report

Report Field Description
Learning Event title Course number and title. If you select the hyperlink, you are taken to the course summary page.
First Access The date and time you first accessed a learning event.
Last Access The date and time the learner last accessed a learning event.
Times Accessed The total number of times you accessed a learning event.
Duration The total amount of time you spent in a learning event.
Overall Score This is the average of your Preassess, Mastery Results-high, or Mastery Results-Current scores. Your Overall Mastery Results-Current score is used to determine completion.
Preassess Results This score represents results from a pretest.
Mastery Results - High This score represents the highest score for either a pretest or a test.
Mastery Results - Current This score represents the most current score for either a pretest or a test.
Courses Completed Total number of courses you have completed.
Courses Started The total number of courses you have started.

Learning Programs

Report Field Description
Learning Program Title The name of the Learning Program assigned to you. You may see this title in My Plan and in the Course Catalog.
First Access The date and time you first accessed content in a Learning Program.
Last Access The date and time you last accessed content in a Learning Program.
% Started This is the percentage of the Learning Program you have started. This is determined by dividing the number of started courses by the total number of courses in the Learning Program. Learning Events that do not track progress (e.g. a lone document, a URL, etc.) are not counted in this calculation.
% Completed This is the percentage of the Learning Program you have completed. This is determined by dividing the number of completed courses by the total number of courses in the Learning Program. Learning Events that do not track progress (e.g. a lone document, a URL, etc.) are not counted in this calculation.
Avg. High Score This is the average of the overall scores for all completed and started courses in a Learning Program. Learning Events that do not track progress (e.g. a lone document, a URL, etc.) and ones where you have not taken any assessments are not counted in this calculation.
Learning Event name and status Course number and title. If you select the hyperlink, you are taken to the course summary page. The current status for the learning event is shown next to the title:
  • Accessed - Learning events that do not track progress are considered accessed once you have opened and reviewed the content.

  • Started - Learning events that track progress are considered started once you access the course.

  • Completed - Learning events that track progress are considered completed when you have finished the course (based on the completion criteria that appears at the end of the report).

Completion certificates

When you complete a learning event that has a score, such as a course or simulation, you can print a certificate of completion for that event.

Note: Completion certificates are an optional feature and may not be enabled on your system. Certificates for Learning Programs can only be generated by a SkillPort administrator.

To print a completion certificate:

  1. Go to the My Report page and select the Create Certificate link next to the name of the completed learning event.

  2. Follow the on-screen instructions for printing the certificate.

Customizing SkillPort

You can customize the following aspects of SkillPort:

Note: Skins may not be an available option on your SkillPort.

Taking Courses

Once you have located a course, select the underlined course or topic title to view the course summary page. In the upper left hand corner of the information page, are buttons that enable the following actions:

Select this button to take a course live over the web. This will immediately launch the course in a separate browser window.
Select this button to add a course to your My Plan page to take at a later time.
Select this button to download a course to your PC, so you can take it off-line. The first time you choose this link, you will be prompted to install the SkillSoft Course Manager (SCM) to manage your off-line course content. Once the SCM is installed selecting this link will launch the SCM and enable you to download content.
Select this button to display a list of related Job Aids and SkillBriefs.
Select this button to access the online evaluation form associated with this course. (An Evaluation has to be created and assigned to the course(s) in order for the link to appear)

A SkillSoft Course Courseware icon is web-based instructional content delivered to you on your computer. During the course you practice and are assessed on your mastery of skills and knowledge learned in the course. Instructional content includes business skills and information technology courses. The following course types are available on SkillPort: Business Skills courses, e3 courses, and Classic courses.

Optional SkillPort Features


Your community is a starting point where you view and post messages to online discussions or hold real-time meetings with your coworkers. Select the Click here to go directly to the community link to view the message boards and chat rooms available in your community.

Note: Communities are an optional SkillPort feature and may not be available on your system.

Chat Rooms

Use Chat Rooms to host and participate in virtual conferences or meetings with one or more people. Select the Click here to view your community Chat Rooms link to go directly to view your community chat rooms. Select a chat room from the list of chats that are available.

community chat room

To verify you are logged in to a chat room:

For assistance with participating in a chat, select the Help button located within the Chat room window.

Message Boards

Use Message Boards to post messages that can be read immediately or viewed at another time. Select the Click here to view your community message boards link to go directly to your community message boards. Select a message board from those listed to participate in a discussion.

community message board

For assistance with posting a message, select the quick-edit help link located within the message board window.

Ask My Mentor

Mentoring provides a convenient way of accessing the Ask my Mentor feature for a particular course or certification path. They map to specific certification exams, and appear in the Catalog beneath corresponding exams within the Certification View.  

You can access mentor support by selecting a link from the course summary page or from the Ask My Mentor button in the objectives screen of a mentored exercise. You are then taken to the Ask My Mentor page, where you have a choice of entering into a Chat or sending a question to your mentor via email.

You may also be able to access mentoring through special mentoring assets which appear in the Certification View of the Catalog and in SEARCH-and-LEARN in the same way as other trackable learning events. When accessing mentoring through a mentoring asset, you also have the option of activating daily email reminders.

Note: Ask My Mentor is an optional SkillPort feature and may not be available on your system.

Chat with a Mentor

If you have a short course or certification question, your Mentor can provide you with a quick answer. To enter a live chat with a Mentor, select Chat with a Mentor.

E-mail my Mentor

If you have a detailed course or certification question, your Mentor can provide you with a detailed answer via e-mail. To create and send an e-mail to a Mentor, select E-mail my Mentor.

Activate Daily E-Mail

Select Activate Daily E-mail to begin receiving the mentored Daily E-mail messages. Once this Mentoring is activated, you will receive Daily E-mail messages providing you with questions on information relevant to your course.



Note: You can only activate Daily Email reminders on the Ask My Mentor page from within the Mentoring asset.


The Credentialing system on SkillPort allows you to earn education credits by completing SkillSoft training.

Note: Credentialing is an optional SkillPort feature and may not be available on your system

Credentialing Page

The Credentialing Page displays all of the Credentials offered by your organization. For each Credential, the Credentialing page contains a link to a Credential course catalog and Credential report. The Credential report lists the specific requirements for a selected Credential along with your progress with each courses or courses.

To access the Credentialing Page, select the Credentialing shortcut from the Shortcuts menu.

Credentialing Catalog

View and Play courses linked to a Credential

Each Credential has a course catalog that displays all the courses that you can receive credit for in that Credential. In the Credentialing page, select the corresponding Catalog link to view the course catalog for a Credential. 

In the Credential catalog, select a course link to display the summary page for that course. From the summary page, you can play the course, download the course to your local machine, or add it to your MyPlan.

Note: Once you begin a course in a Credential, you must complete that course within a year or you cannot receive credit for that course.

Credentialing Report

The Credentialing report allows you to view your scores for the courses that you have completed or started for that Credential. You can also access course evaluations or view/print certificates earned. The Credentialing report lists the requirements to receive credit for the course. These requirements can include any combination (or all) of the following:

Note: If you are taking a NASBA course, you must complete the evaluation in the Credentialing report. If you complete the evaluation in the SkillSoft Course and do not complete the evaluation in the Credentialing report, you will not receive NASBA credit.

To launch the Credentialing Report, select the Report link for a specific Credential in the Credentialing page.

Take a Course Evaluation

Depending on the Credential's requirements, you may have to complete a course evaluation in order to earn credit for a course. To access the course evaluation after you complete and pass an applicable course, open the Credentialing Page, launch the Credentialing report, and select the applicable In order to achieve credit please complete credential evaluation link in the Credentialing report.

View/Print a Credentialing Certificate

To View/Print a Credentialing certificate that you have already earned, launch the Credentialing Report and click on the applicable View Certificate link. You can print the certificate using the print button.

Books 24x7 Referenceware

Referenceware™ from SkillSoft subsidiary Books24x7 is available from within SkillPort. Referenceware provides complete access to the full text of books, vendor documents, research reports and more. You can easily and quickly locate and read content, add bookmark and notes, and organize books and other documents of interest according to your own personal preferences.

You can search for Referenceware titles using SEARCH-and-LEARN and you can add them to your My Favorites view.

Note: Books24x7 is an optional SkillPort feature and may not be available on your site.

Accessing Referenceware

You can access Referenceware titles using SEARCH-and-LEARN.

You can also access Referenceware titles by selecting the link on the Books24x7 page within SkillPort. This will take you directly to the Books24x7 site and may offer slightly different navigation options.

Book Viewer

When you select either a book title or chapter section directly from the Search and Learn results the Book Viewer launches in a new window. The Book Viewer provides a simple interface to view a single book.

Viewing book contents

To view the contents of a book in the Viewer, select the Table of Contents button and select a chapter to view its contents. When the chapter is displayed, chapter navigation buttons that go to the 'Table of Contents' and the next and previous chapters can be found at the top and bottom of the page. The 'Next' and 'Previous' links above and below the content move from section to section. The link 'Chapter Contents' goes to a list of sections within the chapter. Here you can select any section to jump to that page in the book.

Navigation Buttons

Select the Add to my Favorites button to add the book to "My Favorites" (and to the default bookshelf folder on the Books24x7 site).

Select the Create Bookmark button to add a bookmark and note to the chapter.

Select the Book icon to connect to an external e-commerce site where you may purchase a printed copy of the book you are viewing.

Select the Previous Chapter button to go to the previous chapter in the book.

Select the Table of Contents button to return to the book's Table of Contents.

Select the Next Chapter button to go to the next chapter in the book.

Select the Books24x7 button to go to the Books24x7 site.

Select the Help button to display the Help page for the Book Viewer.

Select the Close button to end the Viewer session.

Searching the book's contents

A search box, found on the book's 'Table Of Contents' and all content pages, lets you enter a term to search the entire contents of the book. You can enter a word or phrase, combine search concepts with Boolean logic or use the "*" to truncate a term to find all matches with the same root.

To search a book's contents:

  1. Enter a key word phrase in the Search box.

  2. Select Go.

  3. Search results are displayed.

  4. Select the appropriate link in the Top Section Hits.

  5. Select the Back button at the bottom of the page to return to the content page.

The search engine employs several strategies to enhance results. Search results identify the most relevant chapters with a gold bar icon. To find out the relevancy of the results, place your mouse over the gold bar to see the relevancy percentage. Access the chapter to find the most relevant sections within the chapter.

Search Tips

The search engine searches the full text of the book. All search results are relevancy ranked not only by the number of occurrences of the search term, but also by their location. Results found in chapter titles and section headings are given greater weight than occurrences in the body of the text.

You may specify words or phrases alone or grouped in Boolean combinations (phrases are words enclosed in quotation marks). The search engine is not case sensitive.

Adding a book to My Favorites

To add a book to "My Favorites", select the button at the top of a book's TOC page or at the top of any chapter/section page. Adding a book places the book in your 'Favorites (and adds it to your 'Default' Bookshelf folder on the Books24x7 site).

Removing a Book from My Favorites

To remove a book from "My Favorites", select the button at the top of a book's TOC page or at the top of any chapter/section page. This will remove the book from 'My Favorites' and the 'Default' Bookshelf folder on the Books24x7 site.

Creating bookmarks

You can create one or more bookmarks and notes on any content page for your own personal reference by selecting the button. Creating a bookmark automatically places the book in your 'Favorites (and adds it to your 'Default' Bookshelf folder on the Books24x7 site) with a link directly to the section where you placed the bookmark. Bookmark indicators also appear on the table of contents page under the appropriate chapter headings and on the specific content page.

To create a bookmark:

  1. Select the button.

  2. If desired enter a label in the Label field.

  3. If desired, enter text in the Notes field.

  4. Select Create to create the bookmark and return to the content page. (To cancel out of the Manage Bookmark page, select the Back button at the bottom of the page.)

Once a bookmark is created, 'Edit Bookmark' and 'Delete Bookmark' links appear next to the bookmark on the content page and allow you to make modifications or remove the bookmark.

Editing or deleting bookmarks

You can edit or delete a bookmark from the content page using the 'Edit Bookmark' and 'Delete Bookmark' links. Deleting a bookmark does NOT remove a book from your 'Favorites'.

The 'Edit Bookmark' link takes you to the bookmark page where you can:

Make sure you select the 'Update' or 'Delete Bookmark' at the bottom of the page when you are through.

The 'Delete Bookmark' link simply removes the bookmark.

Course Features and Navigation

Navigation Controls

You navigate through the course content using the navigation controls, resource buttons, and the learning point links.



Course Menu Course Menu


Displays the Course Menu in the Content Area.

Return to Bookmark Return to Bookmark


When returning to the Course Menu of a topic you entered previously, the Return to Bookmark button displays on the right side of the Navigation Bar. You can use this button to enter the last page you were viewing when you exited the instructional content.

Show Learning Points tab Show Learning Points


Select to display the Learning Points dialog box. Use the Learning Points dialog box to view and navigate to the learning points in the selected topic.

Hide Learning Points tab Hide Learning Points


Select to hide the Learning Points dialog box.

Show Captions tab Show Captions


Select to show the page notes (captions) dialog box.

Hide Captions tab Hide Captions


Select to hide the page notes (captions) dialog box.

Show Resources tab Show Resources


Select to show the resources dialog box.

Hide Resources tab Hide Resources


Select to hide the resources dialog box.

Auto Play On Auto Advance On


Turns on the Auto Advance feature. If Auto Advance is on, the page automatically advances to the next page.

Note: The Auto Advance feature will by default be enabled for all CCA Business Skills content.

Auto Play Off Auto Advance Off


Turns off the Auto Advance feature. If Auto Advance is off, you have to navigate to the next page by clicking the Next Page button.

Note: The Auto Advance feature will by default be enabled for all CCA Business Skills content.

Turn Audio Off Turn Audio Off


Turns the audio off during the current course play session.


Turn Audio On Turn Audio On


Turns the audio on during the current course play session.

Previous Page Previous Page


Displays the previous page in the course.

Play Play


Plays the audio track if the page contains audio. Plays the video and audio if the page is a recorded session.

Note: If the audio or video is in paused mode, then the button changes to Pause.

Pause Pause


Pauses the audio track if the page contains audio. Pauses the video and audio if the page is a recorded session.

Note: If the audio or video is in play mode, then the button changes to Play.

Replay Replay


Replays the audio track if the page contains audio. Replays the video and audio if the page is a recorded session.

Note: If the audio or video is in play mode, then the button changes to Pause.

Begin Course Begin Course


When viewing the Course Menu, the Begin Course button is displayed on the right side. You can use this button to navigate to the first page of the course.

If you have previously entered a topic in the course, the Return to Bookmark button replaces the Begin Course Button.

Next Page Next Page


Displays the next page in the course.

Skip Topic Skip Topic


Select to skip to the next topic in a course.

Exit Exit


Select to exit the SkillSoft Player.

Note: Upon clicking Exit, a confirmation dialog displays. Click Yes to exit or No to cancel the exit command and continue.

Help Help


Select to open the SCP Help.

The Course Menu

Course Menu button The Course Menu opens when you first launch a course or select the Course Menu button.

Course Menu dialog

The course menu displays the hierarchy of the course down to the topic level. It contains links that allow you to go directly to a particular topic or test. The course menu also provides information about the type, status, and current score for each component.

Note: DO NOT use the Close button close window button in the top right corner of the browser window or other Windows control functions to exit the course. Scores and bookmarks may be lost if you do not use the Player's Exit button.

Course Hierarchy

Courses follow a general organizational structure:

Note: If you downloaded individual topics from a course using the SkillSoft Course Manager (instead of downloading the entire course), some of the links in the course menu may not be available to you.

Hierarchy for Dialogue Design Courses

Dialogue Design courses have a slightly different course hierarchy:

Menu Information

Learning Points Tab

Selecting the Learning Points tab displays the Learning Points dialog.

Learning Points tab

Use the Learning Points dialog box to view and navigate to the learning points in the selected topic.

Note: The links are active and selectable the entire width of the dialog.

Captions Tab

Selecting the Captions tab displays the Captions text box. This tab will only be displayed for content that has captioned text.

Once the caption box is opened, it will remain open until you select to close it.

The caption box will always be displayed if audio is turned off or disabled and the current page has caption text. In this case the captions box will not have a close button and the captions tab will be selected and disabled.

Resources Tab

Selecting the Resources tab displays the Resource page.

Resources tab

Depending on the type of course you have chosen, this page may contain any combination of the following resources:

Note: Clicking on any of the links above will display the selected resource on a new page.


Depending on the type of course you have chosen, there will be a link to either a Reference or Resource page. This page displays links to supporting information related to the course. Select the Resources tab in the Navigation bar, then click References or Resources. This opens a new window where you can access the information.

Job Aids

Job Aids Job Aids are tools and forms that complement and support the content presented in the course. They are designed for use after you complete a course and can serve as a guide for application of the skills learned in the course. Select the Resources tab in the Navigation bar, then click Job Aids. This opens a new window where you can access the information. Examples of Job Aids include:


SkillBriefs The SkillBriefs page lists links to all of the SkillBriefs available for the course.

SkillBriefs are condensed summaries of the instructional content of a course topic. SkillBriefs are designed to be used as an instant reference. Select the Resources tab in the Navigation bar, then click SkillBriefs. This opens a new window where you can access the information.


Mentoring SkillSoft's Mentoring service offers you individual attention from vendor-certified professionals. This service is delivered through email, online chats, and threaded discussion groups and is available 24 hours a day, 7 days a week. To access this service, select the Resources tab in the Navigation bar, then click Ask My Mentor. This opens a new window where you can access the information.

Note: Ask My Mentor is not available in all courses.


National Association of State Boards of Accountancy (NASBA) CPE Program credit is offered for select SkillSoft courses.


Check the SkillSoft® Course Catalog to determine if this course is eligible for NASBA CPE credit.


To earn NASBA CPE credits for an eligible course, you must meet the following criteria:

1.      Achieve a minimum Overall Score of 70%.

Your Overall Score is the average of the current post-test scores for each lesson. A lesson post-test has a score of 0 until it is taken.

Example: A course with three lessons has three lesson post-tests. Your overall score at any given time is the average of the current post-test results recorded for all three tests. If you score 85 on the 1st post-test, 95 on the 2nd post-test, but have not yet taken the 3rd post-test, your Overall Score is 60 (85 + 95 + 0 divided by 3 = 60).

To take the Lesson post-tests all at once, click the Take Course Test link in the Course Menu.

2.      Take the course in full.

CPE credit is only granted for instructional content that you actually access. You must access every topic in the course to meet this requirement.

3.      Complete the course within 1 year.

The one-year time frame begins when you first access a course. You must complete all lesson post-tests within one year of that date to earn CPE credit.

Publication Date

The course publication date is available in the About this Course section of the course References.  

Course Evaluation Forms

You have the option to print out and complete an evaluation form once you complete a course.


Transcripts A transcript is a one-page display of the instructional text presented in a topic. To view a transcript of the topic, click the Show Resources tab then click Transcript. The transcript launches in a separate window. If the Transcript link does not display in the Resources dialog, a transcript is not available for that learning content.

To print the transcript, select the Print link in the transcript document window.

Playing Course Content

Topic Types

You will have an assortment of topic types in a course. Topic pages present information in a variety of formats. Some pages present instructional content alone while others are interactive, requiring you to answer questions, select graphics, or advance the course with content navigation controls. Instructions for working with these various pages are indicated within the content. A topic's type is shown in the Course Menu list.

Topic Type Descriptions


Testing Overview

A test measures your knowledge of the material presented in the course.

Course Menu displaying test scores

The Player provides optional pre-tests and post-tests to assess your knowledge before and after you go through the instructional content.

Note: Depending on how the SkillSoft Course Player is configured by your organization or the specific course type, some of these pre-test and post-test options may not be available to you.

Tests can be taken at any time. However, when the Player is configured with the pre-test and/or post-test options, the tests display sequentially in the content either before the lesson is started (for a pre-test) or at the end of last topic in a lesson (for a post-test). This is useful if you like to start at the beginning of a course and continue through to the end of the course, in order, without having to go back to the Course Menu to make test selections. Depending on the course design, you can also skip a test and return to it at a later time. Tests always remain accessible from the Course Menu.

Taking a Test

To take a test, select the Take Test button. You will be presented with a Test Summary/Transition page, select the Start Test button to start the test. You will then be presented with a series of questions. You can choose to answer the question when it is displayed or you can choose to answer the question later.

To answer a question, check the appropriate answer(s) (for multiple choice type questions) or drag and drop the appropriate answers (in matching questions). When you are satisfied with your answer, select Done. The correct answer is displayed. Select the Next Page button to continue to the next question.

Ending a Test

The Test Summary screen is displayed when you finish taking the test. You can review any topic covered in the test by selecting the appropriate link. You can retake the entire test or a topic test by selecting the applicable Retake Test link. If you are finished with the test, you can return to the Course Menu. The ability to retake a test can vary depending on the course.

Test Summary Page

Test Summary page

The Test Summary page contains your scores for the test. The scores are broken down by topic. Each question in the test is related to a lesson topic. The topics scores are the total of all the applicable questions for that topic in the test.

A value of "--" in the score column indicates that you have not yet taken that test. A zero in the score column indicates that you took the test but did not answer any questions correctly. The scores are divided into three columns:

Test Summary

When you finish a test, the Test Transition/Summary page is displayed and shows your updated scores for the test you just completed. The topic titles become selectable so that you can review a topic. You can also retake the test unless it was a pre-test (you can only take a pre-test once).

You may also have the option of retaking the questions in the test for a specific topic by selecting the Retake Test link next to the applicable topic. When you retake questions for one topic, you are scored for your new attempt along with the score you got for the other topics in your last attempt.

Test Options

There are several options available to you when taking tests. You can choose to take a full course test or take the test by lessons and topics. If you decide to take topic or lesson tests your results contribute towards the completion of the course test. You can choose to answer questions later and review your progress on the Test Status page.

In the example shown below, you can see that portions of each topic test have been completed and their resulting contribution to the Current Course Score.

Test Options

Course-Level Testing Options

Lesson-level Testing Options

There are three lesson-level testing options: pre-test, post-test, and topic-level tests.

Topic-Level Tests

The topic test assesses your knowledge of the learning objectives that were presented to you in each topic. As you complete each topic test, the results contribute towards the completion of the course test. You can take a topic test at any time, regardless of whether or not you have reviewed the course content for that topic. To launch the topic test, select the appropriate Take Test link for that topic in the Course Menu.

Status Page

The status page indicates the progress that you have made in a course or topic test and is accessed by selecting the Status button during the test. Questions that were skipped display the answer later icon Answer Later icon. The status screen has links to each test question allowing you to answer skipped questions and review questions that you already answered. To exit the Status screen and return to the test, click the Close Status button.

Answer Later

You can mark questions that you wish to return to later. When you are ready to answer the question, you must open the status screen and select the link for that question. Access the status screen by selecting the Status button during the test or by selecting the Return to Status button in the dialog box that displays when you finish the test. The icon Answer Later icon displays next to the question in the status page. If you skip a question and end the test without answering it, you receive a score of 0% for that question.

Skipping a Test

In some courses you may be given the option to skip a test. If you select Skip Test, you proceed directly to the next lesson or topic. You can use the course menu to return to the test at a later time.

Testing Modes

Proficiency Mode

When you launch a test in an IT Skills course, you are assessed in Proficiency Mode. Proficiency Mode tests allow you to assess your competence before or after you take a course or topic. Answers you give will be marked correct, incorrect, or partially correct, and you can check your score at any time against a specified mastery level by selecting the Status button.

During a test session, you can review all your answers but you cannot change any answers. However, once you have ended the test, you may return to the questions that you answered incorrectly and retake them. By comparing your score against the required mastery level, you can easily assess your competence in any course or topic.

Your test score is saved and you can return at any time to retake the test.

Course Scoring

Your Current Course Score is the average of the current test scores for each lesson. Lesson tests that you have not taken are scored as zero until you complete the test. To take the Lesson tests all at once, click the Take Course Test link in the Course Menu.

Partial Credit Scoring

If partial credit scoring is enabled, you can earn some credit for answering a portion of a question correctly. For every matching question or question that has multiple correct answers, you receive a percentage of what that question is worth for every correct answer you select. You lose a percentage of that question's value for every incorrect answer you select.

If partial credit scoring is not enabled, you must choose all correct answers or match all choices correctly to receive credit for that question.

Example: A course with three lessons has three lesson tests. Your overall score at any given time is the average of the current test results recorded for all three tests. If you score 85 on the 1st test, 95 on the 2nd test, but have not yet taken the 3rd test, your Overall Score is 60% (85 + 95 + 0)/3.

Course Menu displaying a variety of scores and completion statuses

Other scoring models

Some courses provide tests for each topic. Your total score is determined by either the score that you receive from the course test or by the average of the topic scores out of a possible 100%. Each topic score equals 0% until you take it.

Example: If a course has 5 topics the current score is the average of the 5 topic scores. If you score a 100% on the first three topic tests, 50% on the fourth topic test, and 0% on the fifth, you would receive a current score of 70% (100 + 100 + 100 + 50 + 0)/5.

Course Completion

At the end of the course, you will be notified whether you have completed a course or not based on the completion criteria. The completion criteria to complete a course can vary depending on the configuration of your Learning Management System (LMS). Course completion criteria may be based on:

The course completion criteria will be available on the Test Score Report.

End of Course dialog

Test Score Report

Print Scores Click on the Print Scores button to display a printer-friendly version of your scores in the Test Score Report window.

Test Score Report

This button is only available on the Course Menu when you click Show Resources Dialog and on the test transition/summary pages. This is similar to clicking on the Completion Status link which appears on the upper right corner of the SkillSoft Course Player.

The Test Score Report includes the following:


IT Classic Course Features and Navigation

You launch a course from your Learning Management System. The following features and navigation items are found in all courses.

Note: Depending on how your SkillPort is configured, the content described in the following sections may not be available to you.

When you launch a course, the course map is displayed to the left of the screen. The course map is arranged by units. You can choose to start the course at the beginning, or at any of the units.

The course map displays the structure of a course. Each course is divided into units. Each unit is made up of topics. Topics are divided into a series of screens.

Course Navigation

When you first start a course, the course map is displayed. From the course map, you can choose to run the course from the beginning, or jump into the course at any unit, topic, or screen of your choice.

Course Map Control Panel Buttons

Along the bottom of the course map, are control panel buttons.

The  button returns you to the beginning of the topic last visited. This applies even if you have exited and reentered the courseThis button is only available if you have accessed at least one unit.

The  button displays your progress through course units and any test scores.

The  button starts a selected topic or screen number.

The  button launches your web browser and provides access to the Course Resources web page, which contains all the web links belonging to the course. Web links are provided to supplement and complement the course, as well as to enhance your learning experience. They are not intended to fulfill course objectives.

The  button exits the course after a confirmation screen.

Course Navigation Features

Once you enter a topic, the Smart Controls are displayed by default in the right-hand side of the screen – either fixed or as a floating control palette. The control palette can be maximized by using the maximize/minimize button. You can return to the course map from any point in the course by selecting on the Navigate button.

The  buttons enable you to navigate through a course.

The button takes you to the course map screen.

The  button displays a Web links dialog box with a link to the Course Resources page on the Internet. Selecting the link will launch your browser and bring you to the page.

The  button allows you to launch a text editor, copy the on-screen text to a text editor, or copy the text of the entire topic to a text editor. Once you have copied the text, open the application you want to paste it to and save as normal.

The  button displays extra information relevant to the point being discussed in the course. When a footnote is available, a small yellow icon appears to the right of the text. Select the icon or Footnote button to access the information.

The <Audio> button allows you to take an audio-enabled course in one of three different ways – text and audio, text only, or audio only.

The  Displays the Course Help System.

The  button exits the course after a confirmation screen.

The  button maximizes or minimizes the Smart Control palette.

Course Features

There are a variety of features in the courses ranging from Notes and Web Links to Lab Exercises and Simulations. Not all courses contain all the features listed.

Unit Aim and Objectives

This screen displays the unit aim and learning objectives for the unit.


Notes appear on screen in a note box separate from the regular text. Notes are used to include additional, useful, interesting, or aside information about the text immediately preceding them. They are also used to refer to relevant sources of information—other SmartCourses, manuals, online Help, and so on.


Footnotes are used for nonessential information relevant to the text being discussed. Sometimes they are used when the information that would normally be included in a note is too long. They are indicated on screen by this icon appearing at the end of a paragraph . The icon stays enabled as long as the information in the footnote is relevant. Selecting the icon displays the footnote on screen.

Web links

Web links are used to access helpful information on the Internet from within a course – these types of web links are referred to as embedded web links. An embedded web link has specific relevance to the information under discussion and is inserted in the course text itself.


You are guided through a demonstration of tasks that apply the concepts to practical situations. In the case of a software application, this is illustrated by a screen shot, with the relevant feature clearly indicated. This improves your understanding of how to use a given tool in a real-world environment.

Course Questions

Course questions (or "discovery" questions) encourage you to think about the material and anticipate the correct answer. Unlike the course or unit tests, no record is kept of your answers to questions in the course, and you are only scored on your performance when you choose to take a test.

There are nine different types of course question, such as true/false, yes/no, and multiple-choice.

Unit Summary

Each unit ends with a unit summary screen. When you enter the unit summary screen, a brief account of what you have covered in the unit displays. If you want to view the full summary for the unit, select the Summary button.


Exercises offer a thorough interactive practice session appropriate to the learning points covered previously in the course.

Both lab exercises and coding exercises are indicated in the list of topics in the course map by a pointing-hand symbol.

A Lab exercise offers you an opportunity to work in a simulated version of an application.

A Coding exercise gives you an opportunity to analyze and write code or commands. This type of exercise uses a simulated version of a realistic programming environment. This allows you to become actively involved in building one or more coding statements on screen by answering special coding questions throughout the exercise. Appropriate feedback is always given after each question. In all coding questions you can choose to access a question hint by selecting the Hint button.

A Simulation allows you to practice using the application. They differ from other exercises because they are integrated into the course text rather than appearing in a separate dialog box.

A DecisionPath exercise simulates the process of making complex decisions. You are presented with a business problem and asked to come up with a solution by answering a series of questions. Each time you answer a question, your decision—and its consequences—is recorded in the log window. There is no single right or wrong answer, although one decision is generally better than the others. Every decision you make receives feedback. In addition, if you wander too far in the wrong direction—that is, continue to make bad choices—you receive feedback prompting you to move back in the right direction.


Test results provide important information on whether you have successfully assimilated the course content and learned the intended skills. You can take a test at either a unit or a course level. You can choose to take a test on a piece of learning content at any point before, during, or after launching the content.

You can see your score by selecting the Status button in the test question box.

Note that no Cancel button is available in test questions. This means that you must attempt every test question. You can, however, choose to exit the test at any point. If you do opt to exit, you will abandon the test completely and you will have to start from the beginning the next time you take the test.

Unit tests are designed to assess your knowledge of a particular unit. Depending on your performance in the unit test, you may or may not want to complete the actual unit. Your score displays when you finish the test.

The Course Test covers material on the entire course. This test can serve as a pretest when taken before going through the course, or taken after you have gone through the course to assess your knowledge. The Course test questions are randomized from a bank of test questions.

FastTrack assessment creates a personalized learning path tailored to your particular needs. When you have mastered the questions for a unit, a check mark appears beside that unit title in the course map. If you are unsuccessful in questions for a unit, an X will appear beside the unit. A dash appears beside the unit when no test has been taken.

SkillSoft Simulation (SkillSim)

What is a SkillSoft Simulation?

A SkillSoft Simulation (SkillSim) is a technology-enabled simulation which puts you in an authentic business or professional situation.

You will play a major role in a variety of simulated interactions where your decisions will have a direct impact on the course of events and result in realistic consequences. The SkillSim is designed to help you practice or assess your mastery of skills and knowledge learned in a series of SkillSoft courses. As you progress through a series of scenes, you will receive feedback on your performance. To assist you, the simulation incorporates links to context sensitive SkillSoft course material.

Note: Depending on how your SkillPort is configured, the content described in the following sections may not be available to you.

Playing a Simulation

Simulations are started within a web browser. The way you enter into a simulation will depend on the specific setup of your company's on-line training environment. Regardless of the exact system, each simulation will start from a summary page that provides:

Select the Play link on the summary page to launch the simulation.

Introducing a Simulation

Simulations begin with an introduction page that allows you to either view the introductory material or begin the Sim.

Note: If you are taking this Sim for the first time, we recommend that you read through the introductory material. Make sure you read and become familiar with the introductory information. This will assist you in your performance during the simulation!

Introductory Material

All simulations have an introduction page that provides overview information about the simulation. For example, the introduction page may include information about:

The specific information available on each introduction page depends on the simulation content. You can review the information from the introductory page (along with other important pieces of information) after the simulation begins by selecting Reference Info from the Simulation Player Menu.

Note: Some older simulations do not allow you to skip the introductory material and go directly to the Sim. In the future, all Sims will have this functionality.

Explore Mode vs. Score Mode

When you enter a simulation, you are given the choice to take the simulation in either Explore mode or Score mode. Place the mouse over each button to get a brief description of each mode.

Explore Mode

Explore mode provides helpful feedback about the choices you make during the course of the simulation. Choice feedback appears when you roll your mouse on one of the available answer choices. You can also navigate back to previously viewed pages and select alternate choices to experience a variety of different outcomes. You will not receive any assessment scores for simulations taken in explore mode.

Note: You do not receive any assessment scores for simulations taken in explore mode.

Score Mode

Score mode allows you to test your skills within the simulation. Unlike Explore mode, you will not receive any Choice Feedback about the choices you make until you complete a scene within the simulation. You are also restricted from returning to previously viewed pages. Your performance will be assessed against the simulations objectives (introduced in the simulation's summary page).

After you complete the simulation, your score is recorded in the learner management system database. Choices in the simulation are rated "Appropriate," "Fair," or "Inappropriate." The Simulation Player uses these ratings to determine your score.

Scoring Examples:

Navigating through a simulation

There are several ways to advance through a simulation:

Note: The previous button is unavailable throughout a simulation if you are in Score Mode. This prevents the student from scrolling back and re-answering questions they may have answered incorrectly. In Explore Mode, the previous button is inactive on the first page of a new scene. You can only return to a previously played scene by exiting the SkillSim Player and restarting from the beginning.

Simulation Player Menu

Client, Phone, Course, Document, Computer
Resources used throughout the simulation to aid you in making decisions. Sub-menus will appear if there are several choices available under each resource (e.g. there are several computer files for you to reference during the simulation).
Reference Info
Reference information is available throughout the course (it is always available on the menu). Reference information is background information or other pieces of data that you would always have available (e.g. information on the various characters that appear during the simulation).
Audio On
Toggle button that allows you to turn simulation audio on or off.
Allows you to print simulation feedback.
Exits the simulation.
Opens the web-based help utility for the Simulation Player.

Active Resources

Several resources are made available to you during the course of the simulation. Resources that are available to you at a given point in the simulation are called active resources. They appear as selectable items in the interface (a picture of a phone, computer, folder files, etc.) or you can access them via the Simulation Player Menu. The availability of a particular resource is dependent on where you are in the simulation or on a specific event. There are five different resources available in simulations: Computer, Document, Client, Phone, and Course.

Note: Not all resources are available during a given simulation.

Access to simulated e-mails and other computer files used during the course of the simulation.
Access to various documents that support simulation content (e.g. a company policy memo).
Represents interaction with characters throughout the simulation (i.e. clients, coworkers, managers, etc.).
Allows you to have telephone conversations with characters in the simulation.
Links you to SkillSoft course content that addresses one of the instructional objectives of the simulation.

Choice Text

Choice text options are available to you as you progress through the simulation. Usually, the response choices are either actions you can take or dialog to respond to another character. Once you have made your decision, select the choice text to continue the simulation. Depending on the situation, you may get a response from a character in the simulation through character dialog.

Choice Feedback

Choice Feedback is only available in Explore Mode. Choice Feedback appears as you roll your mouse over the various choices you have available during that point of the simulation. The Choice Feedback text box is color coded to help you identify if a choice is good, fair or inappropriate.


Events are timed actions that occur at a specific point in the simulation. You have no control over events; their occurrence is predetermined. You will be prompted to respond to an event through graphics and audio (e.g. the phone starts blinking or a message saying "You've got mail" appears on the computer screen), pop-up text, or a combination of the two.

Note: It is up to you to choose whether or not to respond to certain types of timed events. However, be aware that the choice you make may impact the final outcome of the simulation.

Feedback Pages

You will receive feedback for the choices you at the end of each scene on a Feedback Page, and at the end of the entire simulation on the Final Summary Feedback page. Each of the responses you made during the scene are rated as either Appropriate, Fair, or Inappropriate. A list of the objectives covered in the scene also appear at the bottom of the feedback page. You can print a copy of the feedback page by selecting Print from the Simulation Player Menu.

After each scene, you will receive feedback based on the selections you made during that portion of the simulation. The options you are presented with on the Feedback pages depend on the mode you selected when you first began the simulation.

Explore Mode Feedback

After completing a scene in Explore Mode, your are presented with four options on the Feedback Page:

The same options are available on the Final Summary Feedback page (however, the Continue option will not be available because the simulation has ended).

Score Mode Feedback

After completing a scene in Score Mode, your are presented with three options on the Feedback Page:

The same options are available on the Final Summary Feedback page (however, the Continue option will not be available because the simulation has ended).

Continue/Restarting a Simulation

You may exit a simulation at any point by selecting Exit from the Simulation Player Menu or from a Feedback Page. When you return to the simulation, you are given the option of continuing or restarting the simulation.

Test Prep Exams

Note: Depending on how your SkillPort is configured, the content described in the following section may not be available to you.

A Test Prep Exam TestPrep icon is a practice test that helps you prepare for a certification exam. You can take a test in Study Mode (where you receive feedback after each question) or in Certification Mode (designed to mimic a certification exam).

A Test Prep Exam

Express Guides

Note: Depending on how your SkillPort is configured, the content described in the following section may not be available to you.

While e-learning courseware can help organizations master new technologies effectively, cost-efficiently and on a globally dispersed basis, there is usually a time gap of several months between the announcement of new technologies and the first emergence of quality e-learning courses.

SkillSoft Press Express Guides Express Guide icon close that time gap, delivering a cost-effective means of learning new technologies within just a few weeks of the availability of important new technology and certifications.

Express Guides are electronically-delivered equivalents of the student guides that IT professionals receive when they attend instructor-led training classes. They consist primarily of text and graphics and do not contain interactive practice questions or assessments.

An Express Guide

Technical Support

Access the SkillSoft Online Support page via the link below. In this portal you can access frequently asked questions, search our product based solution libraries, send a support question to SkillSoft support representatives, or  find additional methods for contacting support.

 Contact Technical Support